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Trouble shooting
en
3Trouble shooting
F aults often have simple explanations. Please read the
T r o u b l e s h o o t i n g
information and tips provided below before calling the
after-sales service.
Tips
Problem
The hob will not switch on.
The touchscreen display is not responding or has frozen.
The cooking zone's power level cannot be increased.
An audible signal will sound if there is something on the touch-
screen display.
The hob is responding in an unusual manner or cannot be oper-
ated properly.
The electronics have overheated and have switched off the
affected cooking zone.
The electronics have overheated and all the cooking zones have
been switched off.
There is hot cookware near the control panel. The cooking zone
has been switched off to protect the electronics.
The cooking zone has overheated and has been switched off to
protect the work surface.
The transfer settings function cannot be activated.
The hob has been operating continuously for an extended period. The automatic safety cut-out function has been activated. See the section entitled
The activeLight light strips at the sides are not lighting up.
The cooking sensor has overheated and the cooking zone has
been switched off. E8202
The cooking sensor has overheated and the adjacent cooking
zones have been switched off. E8203
The battery in the cooking sensor is almost flat. E8204
The connection to the cooking sensor has been broken. E8205
The cooking sensor is broken/faulty. E8206
48
Information, warnings and fault codes
In the event of a problem, information, warnings or fault
codes will automatically appear on the display. Follow
the instructions on the touchscreen display to rectify the
problem.
Notes
A fault code will also be displayed with some
■
warnings. If necessary, provide the after-sales
service with the fault code.
If a fault occurs, the appliance will not switch to
■
standby mode.
Solution
Use other electrical appliances to check whether a short circuit has occurred in
the power supply.
Make sure that you have connected the appliance as shown in the circuit diagram.
If you are unable to rectify the fault, contact our technical after-sales service.
The control panel is damp or there is something on it. Dry the control panel or
remove the object.
The hob's total power output has been limited. Change the total power under Max-
imum power consumption in the basic settings.
If a very large item of cookware is being used, this may have an effect on the maxi-
mum power level for that half of the hob. Set the cookware down again.
Remove the object and reconfigure the hob settings.
Do not place hot cookware on the control panel.
Switch the appliance off using the main fuse or the circuit breaker in the fuse box.
Wait a few seconds before reconnecting the appliance.
Wait until the electronics have cooled down sufficiently. When the fault indicator
goes out, you can continue cooking.
Remove the cookware that is causing the problem. Wait a few seconds. When the
fault indicator goes out, you can continue cooking.
Wait until the electronics have cooled down sufficiently. Then switch the cooking
zone on again.
You have removed the active item of cookware from its position and set a pot or
pan of a different size down instead. Test with the same item of cookware.
~ "Automatic safety cut-out"
Contact our technical after-sales service.
Wait until the temperature sensor has cooled down sufficiently. Then reactivate
the function.
If you are not using the cooking sensor, remove it from the cookware and keep it
away from other cooking zones or heat sources. Switch the cooking zones on
again.
Replace the 3 V CR2032 battery. See the section entitled ~ "Changing the
battery"
Switch the function off and then on again.
Contact our technical after-sales service.
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