HP ProBook x360 440 G1 Maintenance And Service Manual
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HP ProBook x360 440 G1 Maintenance And Service Manual

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HP ProBook x360 440 G1 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook x360 440 G1

  • Page 1 HP ProBook x360 440 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Speakers and fingerprint reader ....................... 12 Special keys ............................13 Action keys ............................
  • Page 8 Display assembly ..........................62 Power button board .......................... 77 Power connector cable ........................79 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 80 Using Computer Setup ............................80 Starting Computer Setup ........................80 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......80 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics UEFI ......................85 Starting HP PC Hardware Diagnostics UEFI ..................86 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........86 Downloading the latest HP PC Hardware Diagnostics UEFI version ......86 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 10 11 Statement of memory volatility ........................97 Nonvolatile memory usage ..........................99 Questions and answers ............................. 101 Using HP Sure Start (select models only) ......................102 12 Power cord set requirements ........................103 Requirements for all countries and regions ...................... 103 Requirements for specific countries and regions .....................

  • Page 11: Product Description

    Product description Category Description Product Name HP ProBook x360 440 G1 Notebook PC Processors 8th generation, Intel® Core™ i7 processor, quad core (8-MB L3 cache, 15 W) i7-8550U, 1.8 GHz/4.0 GHz; Intel UHD Graphics 620 8th generation, Intel Core i5 processors, quad core (6-MB L3 cache, 15 W) i5-8350U, 1.7 GHz/3.6 GHz;...
  • Page 12 The following support S3/S4/S5 wake on LAN: embedded NIC The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G3, HP USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W G2, and HP USB-C Mini Dock...
  • Page 13 Battery requirements 3-cell prismatic, 48-Wh, long-life, Li-ion battery Supports HP Fast Charge technology: 90% in 90 minutes under S3/S4/S5 AC adapters 65-W Smart AC adapter, right angle, 4.5 mm (discrete only) 65-W Smart AC adapter, right angle, 4.5 mm – EM (discrete only) 65-W, straight AC adapter, USB Type-C 45-W Smart AC adapter, right angle, 4.5 mm (UMA only)
  • Page 14 Kensington Universal Security Slot - Micro Saver Integrated fingerprint reader (select models only) TPM 2.0 SLB9670 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust ANSSI Certified Hardware Root of Trust: Yes Operating system Operating system version...
  • Page 15 Category Description Windows 10 Professional 64 Certified Microsoft WHQL Web-only support Windows 10 Enterprise Windows 10 Enterprise 64 LTSB 1607 Serviceability End-user replaceable parts AC adapter M.2 solid-state drive Memory module WLAN module WWAN module WWAN SIM card Keyboard...

  • Page 16: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component Description Volume button Controls speaker volume on the computer. USB Type-C SuperSpeed port When the computer is on, connects and charges most USB devices that have a and DisplayPort Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 17: Left

    Component Description ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. Power connector Connects an AC adapter. Left Component Description...
  • Page 18 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. ‒ or –...

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP Documentation. ▲...

  • Page 20: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Chapter 2 Components...

  • Page 21: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: The key is locked. Mute light On: Computer sound is off. ● Off: Computer sound is on. ●...

  • Page 22: Speakers And Fingerprint Reader

    Speakers and fingerprint reader Component Description Speakers (2) Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Chapter 2 Components...

  • Page 23: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 24: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Switches the screen image among display devices connected to the system.

  • Page 25: Bottom

    Bottom Component Description Service door release latch Releases the service door. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...
  • Page 27 Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Description Spare part number Display panel assembly, touch screen NOTE: Displays are spared only at the subcomponent level. Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight L28408-xxx Backlit L28406-xxx TouchPad L28253-001 Top cover...
  • Page 30 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + Bluetooth 4.2 combination adapter 915623-001 (15) WWAN module Huawei HP It4132, LTE/HSPA+ w/GPS M.2 845710-001 Intel XMM 7360 LTE-Advanced 917823-001 (16) Power connector cable...

  • Page 31: Display Components

    Display components Item Description Spare part number Display panel kit (includes display panel, magnets, bezel, eDP cable) HD camera L28255-001 HD+IR camera L28256-001 HD camera, coaxial L28257-001 HD+IR camera, coaxial L28258-001 HD+IR camera on WWA models L28259-001 Touch controller board (includes adhesive kit) L29890-001 IR camera module (includes bezel adhesive) L28260-001...

  • Page 32: Cable Kit

    Item Description Spare part number IR camera cable L31774-001 (Display Cable Kit) HD camera cable L31774-001 (Display Cable Kit) Hinge Kit (includes left and right hinges and display adhesive kit) L28250-001 WWAN antennas (includes adhesive kit) L29055-001 WLAN antennas (includes adhesive kit) L29054-001 (10) eDP cable...

  • Page 33: Display Cable Kit

    Display Cable Kit Item Description Spare part number Display Cable Kit, includes the following parts: L31174-001 EDP cable EDP coaxial cable Touch cable IR camera cable HD camera cable Right and left hinge adhesive Right and left bezel adhesive Display Cable Kit...

  • Page 34: Display Rubber Kit

    Display Rubber Kit Item Description Spare part number Display Rubber Kit, includes the following parts: L31175-001 Antenna cable rubber guide Left and righer rubber hinge caps Right and left hinge adhesive Right and left bezel adhesive Chapter 3 Illustrated parts catalog...

  • Page 35: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit, includes the following parts: L29889-001 Power LED bar Fingerprint reader insert (for use in models without a fingerprint reader) Bracket Kit Item Description Spare part number Bracket Kit, includes the following parts: L29057-001 Fingerprint reader bracket USB reader bracket...

  • Page 36: Miscellaneous Parts

    Top load case 679921-001 Messenger bag 679922-001 Backpack 679923-001 HP keyed cable lock 840158-001 HP Smart AC Adapter dongle, 7.4 mm 734734-001 HP Elite USB-C Docking Station 844550-001 HP USB-C Mini Dock 935327-001 HP USB Travel Dock 844551-001 Chapter 3 Illustrated parts catalog...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 40: Equipment Guidelines

    Avoid contact with pins, leads, or circuitry. ● ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Service Doors

    Service doors Description Spare part number Service door (UMA models) L29058-001 Service door (Discrete models) L34117-001 The bottom of the computer has two service doors. The drive service door provides access to the hard drive and M.2 solid-state drive. The main service door provides access to the memory modules, wireless modules, and keyboard screws.

  • Page 43: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Move the cursor over Support to display the pull-down menu, and then click Software & drivers. Type your product name, number, or serial number, and then click Find.
  • Page 44 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + Bluetooth 4.2 combination adapter 915623-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number Huawei HP It4132, LTE/HSPA+ w/GPS M.2 845710-001 Intel XMM 7360 LTE-Advanced 917823-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 512-GB, PCIe, TLC L28275-001 256-GB, PCIe L28274-001 256-GB, SATA-3, TLC L33505-001 128-GB, SATA-3 L28273-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L28408-xxx Keyboard, backlit L28406-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 51 Insert a tool into the access hole near the WLAN module in the upper left of the computer and push to disengage the keyboard from the top cover (2). Lift the top of the keyboard upward. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector(s).
  • Page 52 Remove the keyboard (4). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 54 Rotate the panel onto the keyboard (3). To remove the camera module: HD camera Position the display assembly with the top edge toward you. Lift the tape from the connector on the camera module (1), and then disconnect the cable (2) from the module.
  • Page 55 Lift up to disengage the HD camera module from the adhesive that secures it to the display, and then remove it from the display (3). IR camera Position the display assembly with the top edge toward you. Lift the tape from the connectors on both ends of the camera module (1). Lift up to disengage the IR camera module from the adhesive that secures it to the display (2).
  • Page 56 Lift the tape from atop the connector on the bottom of the display panel (1), lift the connector bracket (2), and then disconnect the display cable from the display (3). Lift the tape from atop the connectors on both ends of the touch control board (4). Disconnect the cables from the ZIF connector (5) and the reverse ZIF connector (6) on the touch control board.

  • Page 57: Top Cover

    Top cover Description Spare part number Top cover for use in models with UMA graphics memory L28268-001 Top cover for use in models with discrete graphics memory L28269-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the seven Torx T8 2.5×6.0 screws (3) that secure the top cover to the computer. Use a tool to pry along the seam between the top cover and the computer chassis (1), and then remove the top cover from the computer (2). NOTE: The top cover may be secured very tightly to the computer.

  • Page 59: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly L28253-001 TouchPad assembly cable (included in Cable Kit) L28263-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly L28254-001 Fingerprint reader bracket (included in Bracket Kit) L29057-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) L29889-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 61 Lift the fingerprint reader cable (2) and board (3) to disengage the adhesive that secures them to the top cover, and then remove the board and cable assembly from the top cover. Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 62: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah L12791-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 63: I/O Board

    I/O board Description Spare part number I/O board L28252-001 I/O board cables (included in Cable Kit) L28263-001 Before removing the I/O board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Rtc Battery

    RTC battery Description Spare part number RTC battery nto spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 65: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with processor for use in models with UMA graphics: Intel Core i7-8550U processor L28242-xxx Intel Core i5-8350U processor...
  • Page 66 When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board: Memory modules (Memory modules on page ● ● WLAN/Bluetooth module (WLAN/Bluetooth combo card on page ●...
  • Page 67 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (5). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 68: Fan/Heat Sink Assembly

    Fan/heat sink assembly All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number Fan/heat sink for use in models with UMA graphics L28266-001 Fan/heat sink for use in models with discrete graphics L28267-001 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer.
  • Page 69 Lift the fan/heat sink from the system board (7). IMPORTANT: If replacing the fan/heat sink, be sure to remove the power button board cable that is adhered to the fan (8) and reinstall with the new fan/heat sink. NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink.
  • Page 70 Lift the fan/heat sink from the system board (5). IMPORTANT: If replacing the fan/heat sink, be sure to remove the power button board cable that is adhered to the fan (6) and reinstall with the new fan/heat sink. NOTE: Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the fan/heat sink.

  • Page 71: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly L28271-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 72: Display Assembly

    Display assembly NOTE: Displays are spared only at the subcomponent level. Before disassembling the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 73 Separate the display from the computer (2), making sure the cable releases from the computer near the right hinge (3). To remove the display panel: Use a non-marking, non-conductive tool to disengage the panel from the top of the enclosure (1). Starting at the top and working around, flex and pry to disengage the panel (2).
  • Page 74 Rotate the panel out of the display enclosure (3). Touch panel display kits are available using the following spare part numbers: L28255-001: Display with an HD camera L28256-001: Display with an HD+IR camera L28257-001: Display with an HD camera, coaxial L28258-001: Display with an HD+IR camera, coaxial L28259-001: Display with an HD+IR camera on models with WWAN NOTE:...
  • Page 75 Remove the cable that routes under the flat ribbon cables (8). After disconnecting the cables from the touch control board, you can remove the display panel from the display enclosure. Lift the board up to disengage the adhesive that secures it, and then remove the board from the display.
  • Page 76 Lift up to disengage the HD camera module from the adhesive that secures it to the display (3). The HD camera is available using spare part number L28261-001. IR camera Position the display assembly with the top edge toward you. Lift the tape from the connectors on both ends of the camera module (1).
  • Page 77 If it is necessary to remove the display hinge brackets: Remove the eight Phillips M2.0×3.0 screws (1) that secure the hinge brackets to the computer. Pulling toward the inside of the display, pull the adhesive tape out from underneath each hinge bracket (2).
  • Page 78 Lift the brackets upward (2), and then pull the brackets free of the cables that extend from each hinge (3). The display hinge brackets are available using spare part number L28250-001. TIP: When installing hinge brackets, secure the adhesive tape to the display enclosure as shown in the following illustration.
  • Page 79 If it is necessary to remove the rubber piece from inside of the hinge cover, use a tweezer to pull the rubber piece out on the hinge cover. The hinge cover rubber pieces are available in the Display Rubber Kit using spare part number L31175-001.
  • Page 80 If it is necessary to remove the hinge cover, remove the Phillips M2.0×3.0 screw (1) from inside of each hinge cover, and then pull the cover off the hinge (2). The display hinge covers are available using spare part number L29056-001. If it is necessary to replace the touch control cable, lift the cable off the display enclosure.
  • Page 81 If it is necessary to replace the WWAN antennas, peel the antennas from the display enclosure (1), remove the cables from the hinges(2), remove the antenna alignment rubber piece (3), and then lift the cables and antennas from the enclosure (4). The WWAN antennas are available using spare part number L29055-001.
  • Page 82 Adhere the antennas to the top of the display enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 If it is necessary to replace the WLAN antennas, peel the antennas from the display enclosure (1), remove the cables from the hinges(2), remove the antenna alignment rubber piece (3), and then lift the cables and antennas from the enclosure (4). The WLAN antennas are available using spare part number L29054-001.
  • Page 84 Adhere the antennas to the top of the display enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 85 If it is necessary to replace the eDP cable, lift the cable from the display enclosure. The eDP cable is available in the Display Cable Kit using spare part number L31174-001. If it is necessary to remove or replace the HD camera cable, disconnect the cable from the camera module, and then remove the cable from the display enclosure.
  • Page 86 If it is necessary to remove or replace the IR camera cable, disconnect the cable from both ends of the camera module, and then remove the cable from the display enclosure. The IR camera cable is available in the Display Cable Kit using spare part number L31174-001. The display enclosure is available using spare part number L28262-001.

  • Page 87: Power Button Board

    Power button board Description Spare part number Power button board L28251-001 Power button board cable (included in Cable Kit) L28263-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 88 Remove the board from the computer (3). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable L28264-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 90: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 91: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 93: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 94: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 95: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 96: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 97: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 98 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 99: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 100: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 101: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 102: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 103: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 104: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Depth 232.0 mm 9.13 in Width 330.0 mm 12.99 in Height 19.9 mm 0.78 in Weight 1 DIMM, WLAN, RGB webcam, no FPR, no Bluetooth, no WWAN, 1.72 kg 3.8 lbs touch, M.2 SSD, UMA, non-backlight KB Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 105: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution FHD: 1920x1080 Surface treatment Anti-glare Panel Width 3.0 mm Brightness 220 nits or 400 nits Viewing angle UWVA Backlight Aspect ratio 16:9 35.6-cm (14.0-in) display specifications...

  • Page 106: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Transfer rate Sequential read up to 2150 MB/sec up to 2150 MB/sec up to 2150 MB/sec...

  • Page 107: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 108 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 109: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 110 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 100 Chapter 11 Statement of memory volatility...

  • Page 111: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 112: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 113: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 114 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 115: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 116: Index

    Index buttons display assembly AC adapter, spare part numbers 26 power 7 removal 62 action keys 14 spare part numbers 21, 62 identifying 14 display bezel Cable Kit keyboard backlight 14 removing 43, 63 contents 22, 23 mute 14 display components 9 spare part number 22, 23 screen brightness 14 display panel...
  • Page 117 Windows application 13 network jack, identifying 6 hot keys nonvolatile memory 97 microphone mute 14 num lock light 11 labels HP PC Hardware Diagnostics UEFI Bluetooth 17 downloading 86 regulatory 17 operating system, product starting 86 serial number 16 description 4...
  • Page 118 3 regulatory label 17 specifications 96 processor wireless certification labels 17 speaker assembly product description 1 Remote HP PC Hardware Diagnostics removal 61 product description UEFI settings spare part number 19, 61 audio 2 customizing 87 speaker volume action keys 14...
  • Page 119 TPM settings 83 transporting guidelines 29 traveling with the computer 17 USB SuperSpeed port, identifying 6 USB SuperSpeed powered port, identifying 8 USB Type-C SuperSpeed port, identifying 6 vents, identifying 7, 15 volume adjusting 14 mute 14 volume button, identifying 6 Windows backup 89 recovery media 89...

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