Ingenico IWL 2 Series Operating Manual page 3

EOV (EFTPOS OFFLINE VOUCHERS) OFFLINE MODE – refer attached
This facility must be approved by your merchant bank. Version 6.0/6.1 terminals have the ability to
process and store transactions if the EFTPOS network is unavailable. A transaction will initially
DECLINE – TRANSMISSION ERROR or CONNECT FAILED and then upon retrying a receipt may print
with ACCEPT WITH SIGNATURE. These transactions must have signature verification. Once
connection is re-established, these transactions should automatically upload.
In the event of phone line/comms issues, the terminal may also slip into Offline Mode. The financial
risks with accepting OFFLINE Transactions should be discussed with your merchant Bank as there
are risks in accepting OFFLINE transactions. Totalpos accepts no responsibility for transactions
processed in OFFLINE mode.
Once in Offline Mode, Transactions will prompt for Customer signature on all transactions. This will
continue until the terminal has re-established a connection to Paymark (Manual Logon required) .
Ordering paper
Call 03 3661090 to order paper Rolls. 57 x 38 Thermal
Payment Options
Paper Rolls can also be collected from our office at 100 Fitzgerald Ave – payment by cash, EFTPOS and
Credit cards
Care and Maintenance and for your EFTPOS machine
Printer
1. The paper compartment needs to be cleaned approx once per month by either using a
compressed Air can cleaner or by simply blowing to remove the paper dust particles.
2. The paper sensor should be cleaned approx once per month using a soft dry cloth. It is
located on top of the thermal print head , 10mm to the left on top of the thermal
printer(Looks like a figure 8).
Fault resolution
IMPORTANT – Do not disconnect any cables/plugs from the EFTPOS machine unless instructed by
ourselves or our agents. The procedure for Pinpad error can be completed without contact to
ourselves as long as the procedure is followed correctly.
Printer Offline

Check paper is inserted correctly

Clean the Paper sensor – refer to care and maintenance
Pinpad Error

Remove power Cord from printer – ensure terminal is OFF. Disconnect Pinpad and then
reconnect after approx 3 seconds. Reconnect power to printer. Complete a Manual Logon. If
problem persists – call Service Number.
Transmission Error / Dial Failed

Check that Phone line/ is connected to "LINE" on printer or Data Cable is still connected to
the data port.

Check that Phone line is connected to Phone outlet on wall etc or Data cable connected to
Broadband Router.

Is their dial tone on phone line (You may need to plug a phone into the EFTPOS line).
Service/Support – Eftpos – Operation
+Charged to account if held
+Payment by Credit card over the Phone
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