Grandstream Networks WP820 Administration Manual
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Grandstream Networks WP820 Administration Manual

Enterprise portable wi-fi phone
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Grandstream Networks, Inc.
WP820
Enterprise Portable Wi-Fi Phone
Administration Guide

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  • Page 1 Grandstream Networks, Inc. WP820 Enterprise Portable Wi-Fi Phone Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 4 Operating Frequency Band(RF): BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX) 2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX) Max. Of Transmit Power: BT: 9.55dBm BLE: 2.45dBm 2.4GHz WIFI: 802.11b:19.78dBm;802.11g:18.12dBm; 802.11n20:18.91dBm;802.11n40:18.39dBm; 5GHz WIFI: 5150-5250MHz: 802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm 5250-5350MHz: 802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm 5470-5725MHz: 802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 5 GNU GPL INFORMATION WP820 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    WP820 Handset Keys Description ....................... 18 WP820 Icons Description ........................20 WP820 Handset Menu ......................... 21 Connecting WP820 to Wi-Fi Network ....................24 Obtain WP820 IP Address ........................25 WP820 WEB GUI ACCESS CONFIGURATION ............26 Configuration via Web Browser ......................26 Accessing the Web UI ........................
  • Page 7 Web UI Access Level Management ..................... 27 Changing User Level Password ....................27 Changing Admin Level Password ....................28 Changing HTTP / HTTPS Web Access Port ................. 29 WP820 WEB GUI SETTINGS ..................31 Status Page Definitions........................31 Status/Account Status ........................31 Status/Network Status ........................31 Status/System Info ........................
  • Page 8 Restore to Factory Default via LCD Menu ................... 76 Restore to Factory Default via the Web GUI ..................76 Restore to Factory Default Using Hard Keys ..................77 EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE ......78 P a g e WP820 Administration Guide...
  • Page 9 Figure 15: New Firmware Detected ......................75 Figure 16: WP820 LCD - Confirm Factory Reset..................76 Figure 17: WP820 Web GUI - Factory Reset ....................76 Figure 18: WP820 Web GUI - Confirm Factory Reset ................77 P a g e WP820 Administration Guide...

  • Page 10: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure WP820 Enterprise Portable Wi-Fi phone features via the LCD menu and Web GUI menu. The intended audiences of this document are VoIP administrators. To learn the basic functions of WP820, please visit http://www.grandstream.com/support...

  • Page 11: Change Log

    Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.15 • No major changes. Firmware Version 1.0.1.12 • This is the initial version for WP820. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 12: Gui Interface Examples

    3. Screenshots of Account pages 4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 13: Welcome

    WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 14: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contain the major features of the WP820: Table 1: WP820 Features at a Glance WP820  2 SIP accounts and 2 lines.  3-way audio conference calls.  Dual-band 802.11a/b/g/n Wi-Fi.  Wi-Fi roaming and integrated Bluetooth.
  • Page 15 Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Durability Drop-safe from 1.2 meters height Compliance FCC, CE, RCM P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 16: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging Table 3: Equipment Packaging WP820 • 1x Handset unit • 1x Universal power supply 5V •...

  • Page 17: Setting Up The Wp820

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP820: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 18: Battery Information

    Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 19: Table 4: Wp820 Description

    Figure 4: WP820 Description The following table describe the WP820 keypad keys. Table 4: WP820 Description Description Proximity sensor The proximity senor can detect and measure gravitational acceleration, tilt, vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume.

  • Page 20: Wp820 Icons Description

    • Press Unlock softkey and then # to unlock the keys. Microphone Picks up audio earpiece and hands-free calls. WP820 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP820. Table 5: WP820 Icons Description Battery status Charging...

  • Page 21: Wp820 Handset Menu

    Tools Status WP820 Handset Menu The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the handset and press “Menu” (softkey in the middle). Press Arrow keys to navigate to the menu option you require.

  • Page 22: Figure 5: Wp820 Menu Structure

    Syslog Factory Reset Account Reboot Personalized account Speed dial Network settings Basic settings Tools Advanced Settings Account Status System Status Alarm Network Status Status Network statistics Figure 5: WP820 Menu Structure P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 23 Configure the advanced settings including system upgrade, paging/PTT settings, syslog settings and factory reset/reboot. Tools • Alarm Clock Configures the alarm clock settings Status Displays account status, system status, Network status and network statistics • Account status. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 24: Connecting Wp820 To Wi-Fi Network

    WP820 will display Wi-Fi icon on the main LCD menu if the connection to the Wi-Fi network is successful. Figure 6 : Wi-Fi Settings Note: If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor.

  • Page 25: Obtain Wp820 Ip Address

    Obtain WP820 IP Address In order to know which IP address is assigned to your WP820, please follow below steps: 1. Unlock first your WP820 and press “Menu” (Middle softkey) or Ok button to view operation menu. 2. Press Arrow (Up, Down, Left, Right) keys to move the cursor to Status icon , then press “Select”...

  • Page 26: Wp820 Web Gui Access Configuration

    Status. Please see Obtain WP820 IP Address 4. Open Web browser on your computer and enter the WP820 IP address in the address bar of the browser. 5. Enter the administrator’s username and password to access the Web Configuration Menu.

  • Page 27: Web Gui Languages

    All pages Changing User Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings.

  • Page 28: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 29: Changing Http / Https Web Access Port

    The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 30: Figure 11: Web Access Port

    Figure 11: Web Access Port P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 31: Wp820 Web Gui Settings

    WP820 WEB GUI SETTINGS This section describes the options in the WP820 Web UI. As mentioned, you can log in as an administrator or an end user. • Status: Display account status, network status and system info. • Account: Configure accounts with general settings, SIP settings, codec settings, call settings and advanced settings.

  • Page 32: Status/System Info

    IPv6 DNS Server 2 Shows assigned DNS server address 2. Status/System Info Product Model Displays product model info. Default is WP820. Hardware Revision Displays the Hardware version number. Example: V1.2A Part Number Shows product part number. Example: 9620008212A (last 2 digits show HW version, in this example 12A for HW version 1.2A)

  • Page 33: Account Page Definitions

    Enabled: "Tel:" will be used instead of "sip:" in the SIP request. Please consult your carrier before changing this parameter. Default is Disabled. Voice Mail Access Defines the voice mail portal access number to allow users accessing their voice Number messages. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 34 • Saved one until no response (Stay on responding IP until its failure): On this mode, the phone will send SIP requests to the last responding IP, and it doesn’t failover/switchover to the next one until this responding server is down. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 35: Account/Sip Settings

    Register Expiration Configures the time period (in minutes) in which the phone refreshes its registration with the specified registrar. The default setting is 60. The maximum value is 64800 (about 45 days). P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 36 Header will be omitted in INVITE when "Huawei IMS" special feature is active. If set to "Yes", it will always be presented. If set to "No", it will always be omitted. The default setting is "Default". P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 37 NAT/Firewall environment; If set to "Always", the SIP account will notify the server to remove the proxy unconditionally. The default setting is "Disable". P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 38 The SIP 200 OK will include the content “refresher=uas”. The default setting is "No". P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 39: Account/Codec Settings

    • SIP INFO, which uses SIP INFO to carry DTMF. The defect of this mode is that it's easily to cause desynchronized of DTMF and media packet if the SIP and RTP messages are required to transmitted respectively. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 40 (DoS). If the server allows to use both RTP and SRTP, it should be configured as “Enabled but not forced”. It uses SDP security description to exchange key. Please refer to: SDES: https://tools.ietf.org/html/rfc4568 SRTP: https://tools.ietf.org/html/rfc3711 P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 41: Account/Call Settings

    The default setting is “No”. Play Warning Tone When enabled, the phone will play warning tone when auto answer Intercom. By for Auto Answer default, it’s enabled. Intercom P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 42 DND Call Feature Off Configures the feature code to disable the DND (Do Not Disturb) feature for this account. If it is configured, the phone will dial the feature code automatically when the DND feature is disabled. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 43 Enables/disables the Dial plan mechanism for different cases. If the specific case is checked, the Dial plan mechanism will be disabled. • Dial Page: It controls the pattern of dialing numbers from the keypad, phone app and account widget. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 44 1 and leading exchange number between 2 and 9; If leading digit is 2, replace leading digit 2 with 011 before dialing. • Example 4: Replace / Add / Remove digits: • Replace: P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 45 Caller ID display. • If it is set to ”Auto”, the phone will use the one of the available headers in the priority hierarchy of P-Asserted Identify Header, Remote-Party-ID Header and FROM Header. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 46: Account/Advanced Settings

    Alert Info matches one of the 10 rules, the phone will ring with the associated ringtone Account/Advanced Settings Security Settings Check Domain Defines whether the domain certificates will be checked when TLS/TCP is used Certificates for SIP Transport. The default setting is "No". P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 47 Loads the MOH (Music on Hold) file to the phone. Click on “Browse” button to Audio File upload the music file from local PC. The MOH audio file has to be in .wav or .mp3 format. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 48: Phone Settings Page Definitions

    STUN server to learn the public IP address of its network. STUN resolution results are displayed in the status page of the phone Web GUI. Only non-symmetric NAT routers work with STUN. Default is “stun.ipvideotalk.com”. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 49: Phone Settings/Call Settings

    When set to "Yes" the phone holds the second call before completing the Completing Transfer attended transfer (it sends the INVITE method to hold the call before sending the REFER method). The default setting is “Yes”. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 50 Number Of Accounts Configures the number of concurrent registrations with the main server and The Virtual Account standby server(s), each account supports 1 SIP main server and 4 standby server Group Register registration(s). P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 51: Phone Settings/Ring Tone

    The default setting is "Low". Default Ring Defines the ring cadence for the phone. Cadence The default setting is: c=2000/4000. Phone Settings/PTT/Multicast Settings Settings PTT multicast Defines PTT multicast address. address P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 52 Defines default channel for PTT. When pressing and holding the PTT button, PTT will be initiated using the default channel. Priority Channel Defines priority channel for PTT. PTT received on priority channel will take precedence over active PTT on normal channel. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 53 Multicast Paging Enable or disable multicast paging. Multicast Paging Set multicast paging address for sending and receiving. This option requires Address reboot to take effect. Valid range is from 224.0.0.0 to239.255.255.255. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 54: Network Settings Page Definitions

    Note: To use OpenVPN® functionalities, users must enable OpenVPN® and configure all of the settings related to OpenVPN®, including server address, port, OpenVPN® CA, certificate and key. Additionally, the user must also set the SIP P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 55: Network Settings/Advanced Network Settings

    Defines the Layer 3 packet’s QoS parameter for RTP messages in decimal Audio pattern. This value is used for IP Precedence, Diff-Serv or MPLS. The default setting is 46 which is equivalent to the DSCP name constant CS6. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 56: System Settings Page Definitions

    HTTP/HTTPS Sets the user-agent for HTTP/HTTPs Request. User-Agent SIP User-Agent Sets the user-agent for SIP. The default setting is Grandstream WP820 $version (where $version is replaced by firmware version loaded to the phone). Proxy HTTP/HTTPS Proxy Specifies the HTTP/HTTPS proxy hostname for the phone to send packets to.

  • Page 57: System Settings/Security Settings

    Constraint Mode: The phone will require administration password to change Wireless & network and Advanced Settings. The default setting is “Unrestricted”. User Info Management Current Admin Enters current logged-in user's password. Password This field is case sensitive. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 58 Administrator can select either “VPN and other applications” or “Wi-Fi”. Application Select Certificate Browse your computer and upload the user certificate. Certificate Name Enter a name to identify the user certificate. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 59: System Settings/Preferences

    Sends periodic inform packets to ACS. Enable The default setting is “No”. Periodic Inform Configures to sends periodic “Inform” packets to ACS based on specified interval. Interval (s) The default setting is 86400. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 60: Maintenance Page Definitions

    Firmware File Postfix Checks if firmware file is with matching postfix before downloading it. This field enables user to store different versions of firmware files in one directory on the firmware server. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 61 Configuration the P value parameters for phone's current settings except password for security purpose. Users can use the Grandstream configuration file generator to generate binary config file from this text file. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 62 Advanced Settings Disable SIP NOTIFY Disables the SIP NOTIFY Authentication on the phone. If set to “Yes”, the phone Authentication will not challenge NOTIFY with 401. The default setting is “No”. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 63: Maintenance/System Diagnosis

    Configures whether to send the SIP log to the system log server. If check, users could filter display the obtained log file by setting up the filter condition: syslog.msg contains "sip log:" on Wireshark. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 64 The captured files are sorted in chronological order, click to download the file to the computer for analysis. Core Dump Enable Core Dump Configures whether to generate and save the core dump file when the program crashes. The default setting is “No”. Generation P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 65: Maintenance/Event Notification

    Here are the standards : 1. The IP address of the destination server needs to be added at the beginning. The server address and dynamic variables needs to be separated with a "/". P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 66 Configures the event URL when users log off the phone. On Register Configures the event URL when an account in the phone is registered successfully. On Unregister Configures the event URL when an account in the phone is unregistered. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 67: Application Page Definitions

    Mode importing the new records. • If set to "Keep Local Contacts", the new-added local new contacts will not be deleted when importing new records. The default setting is “Clear all”. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 68 Uploads the contact file from PC to the phone. Export File Encoding Specifies the encoding format for phonebook file exporting. It can be selected from the dropdown list: • UTF-8 • • UTF-16 P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 69 • If set to "Replace by number", replace the records of the same number automatically when downloading new records. The default setting is “Replace by name”. P a g e WP820 Administration Guide Version 1.0.1.15...
  • Page 70 It can be selected from the dropdown list: • None • 2 Hour • 4 Hour • 6 Hour • 8 Hour • 12 Hour Download Now Starts downloading the XML phonebook to the phone immediately. P a g e WP820 Administration Guide Version 1.0.1.15...

  • Page 71: Application/Recording

    GDS number, used to identification door position, e.g: "east gate" or "3rd floor gate". Note: The WP820 supports up 10 GDS items. GDS Number Specifies the GDS number which is the SIP user ID configured on GDS3710 or the IP address of the GDS3710 itself, if the GDS3710 is using IP call.

  • Page 72: Upgrading And Provisioning

    Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP820. They are Keypad Menu and Web GUI. Configure via keypad Menu 1. In WP820 Settings, select Advanced Settings → System Upgrade. 2. Navigate to Firmware and configure the firmware upgrade and config settings.

  • Page 73: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance → Upgrade → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 74: No Local Firmware Servers

    Firmware Upgrade via USB For users that could not use remote upgrade or could not access the phone's Web GUI to upload firmware, upgrading via external USB flash drive is an alternative. Follow the steps below to upgrade the WP820 via USB: 1.

  • Page 75: Provisioning And Configuration File Download

    When the WP820 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml"...

  • Page 76: Factory Reset

    VoIP service provider. There are two methods to restore the WP820 to the factory default settings. 1. On WP820 idle screen, go to Settings → Advanced Settings → Factory reset. 2. In the new window, confirm the reset using the left softkey.

  • Page 77: Restore To Factory Default Using Hard Keys

    3. A dialog box will pop up to confirm factory reset. 4. Click OK to restore the phone to factory settings. Figure 18: WP820 Web GUI - Confirm Factory Reset Restore to Factory Default Using Hard Keys To perform hard reset of the phone using keypad buttons please follow below steps: 1.

  • Page 78: Experiencing Wp820 Enterprise Portable Wi-Fi Phone

    EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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