Planet IPX-330 User Manual
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Planet IPX-330 User Manual

Internet telephony pbx system
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Internet Telephony PBX System
Internet Telephony PBX
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IPX-330
IPX-2100
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IPX-330/IPX-2100

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Summary of Contents for Planet IPX-330

  • Page 1 Internet Telephony PBX System IPX-330/IPX-2100 Internet Telephony PBX System IPX-330 IPX-2100...
  • Page 2 PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at...
  • Page 3 WEEE separately. Trademarks The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, their respective companies claim these designations as trademarks or registered trademarks.

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Chapter 1. Introduction................... 8 1.1 Features ...................... 10 1.2 Package Contents ..................13 1.2.1 Physical Specifications of IPX-330............ 13 1.2.2 Physical Specifications of IPX-2100..........15 1.3 Specifications ....................17 Chapter 2. Installation Procedure ................ 19 2.1 Web Login ....................19 2.2 Configuring the Network Setting..............
  • Page 5 Internet Telephony PBX System IPX-330/IPX-2100 3.5.8 Follow Me..................67 3.5.9 Call Forward..................67 3.5.10 One Number Stations................ 70 3.5.11 Paging And Intercom................. 71 3.5.12 Web Extensions ................72 3.5.13 PIN Set....................74 3.5.14 Call Recording................... 75 3.5.15 One Touch Recording ............... 76 3.5.16 Smart DID ..................
  • Page 6 Internet Telephony PBX System IPX-330/IPX-2100 4.9.1 Ping ....................108 4.9.2 Traceroute..................109 Chapter 5. Security ....................110 5.1 Firewall .......................110 5.2 Service .......................112 5.3 Allowed Address..................113 Chapter 6. Report ....................116 6.1 Record Status.....................116 6.1.1 SIP User Status................116 6.1.2 IAX2 User Status................116 6.1.3 SIP Trunk Status ................117...
  • Page 7 8.2 How to combine two IP PBX in a different network ........132 8.3 How to resolve the problem about hearing one side only ......134 8.4 How to use soft phone in IPX-330 or IPX-2100......... 135 8.4.1 Softphone on Windows PC ............. 135 8.4.2 Softphone on Android Phone, iPhone or iPad.........

  • Page 8: Chapter 1. Introduction

    IP system with the convenience and cost advantages. Off-net Calling Capability, Call Restriction, Call Access Control The IPX-330 comes with 2 FXO ports and the IPX-2100 integrates up to 8 calls via the IPX-21FO (Foreign eXchange Office, FXO) module to become a feature-rich PBX system that supports seamless communications between existing PSTN calls, analog, IP phones and SIP-based endpoints.
  • Page 9 Internet or corporation network. With the IPX-330/IPX-2100, home users and companies are able to save the installation cost and extend their past investments in telephones, conferences and speakerphones. The IPX-330/IPX-2100 can be the bridge between traditional analog systems and IP network with an extremely affordable investment.

  • Page 10: Features

    Full Security with VPN Support The IPX-330/IPX-2100 VPN securely and cost-effectively connects geographically disparate offices of an organization, creating one cohesive virtual network. The IPX-330/IPX-2100 VPN technology are also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one's identity.
  • Page 11 Hardware Echo Cancellation module for great and smooth communication Strong security features protect your system from hacking Supports 2 port FXO (For IPX-330) Supports maximum 8 ports FXO/FXS/GSM (on 2 slots of IPX-2100) Records voice and voicemail to external USB disk...
  • Page 12 Internet Telephony PBX System IPX-330/IPX-2100 BLF (Busy Lamp Field) CDR (Call Detailed Record) Conference Room (20 rooms) DID (Direct Inward Dialing Number) DISA (Direct Inward System Access) DND/Feature Codes/Flash Operation Panel Follow Me/Auto-Provision IVR (Interactive Voice Responses) Multi-language System Prompt...

  • Page 13: Package Contents

    IPX-330/IPX-2100 1.2 Package Contents Thank you for purchasing PLANET Internet Telephony PBX system, IPX-330 and IPX-2100. This Quick Installation Guide will introduce how to finish the basic setting of connecting the web management interface and the Internet. Open the box of the Internet Telephony PBX system and carefully unpack it.
  • Page 14 Internet Telephony PBX System IPX-330/IPX-2100 Front Panel LED Status Description Blinking Green Data transfer PBX network connection established Waiting for network connection Blinking Green Data transfer PBX network connection established Waiting for network connection Steady Red Ready/Standby Blinking Ringing Module not available...

  • Page 15: Physical Specifications Of Ipx-2100

    Internet Telephony PBX System IPX-330/IPX-2100 1.2.2 Physical Specifications of IPX-2100 Dimensions Dimensions (W x D x H) 343 x 154 x 35 mm Net Weight 1.4 kg (without package) Front Panel Rear Panel LED definitions Front Panel LED Status Description...
  • Page 16 Internet Telephony PBX System IPX-330/IPX-2100 Physical interfaces description System reboot: Press less than 5 secs Reset Reset to Factory Default: Press over 6 secs. 12V DC 12V DC Power input outlet The LAN/WAN port support auto negotiating Fast Ethernet 10/100BASE-TX networks. The WAN port allows your IP PBX to be LAN/WAN connected to an Internet Access device, e.g.

  • Page 17: Specifications

    Internet Telephony PBX System IPX-330/IPX-2100 1.3 Specifications IPX-330 IPX-2100 Product Internet Telephony PBX system Internet Telephony PBX system (30 SIP Users registrations) (100 SIP Users registrations) Hardware 1 x 100BASE-TX RJ45 for LAN, connecting to a LAN switch 1 x 100BASE-TX RJ45 for WAN, connecting to broadband modem or a WAN...
  • Page 18 Internet Telephony PBX System IPX-330/IPX-2100 DTMF detection and generation Voice Processing In-band and RFC 2833, SIP info SIP 2.0 (RFC 3261), TCP/IP, UDP/RTP/RTCP, HTTP, ICMP, ARP, DNS, Protocols DHCP, NTP/SNTP, PPP, PPPoE System Capacity 15 concurrent Call Legs 30 Concurrent Call Legs...

  • Page 19: Chapter 2. Installation Procedure

    Installation Procedure 2.1 Web Login Step 1. Connect a computer to a LAN port on the IPX-330 or IPX-2100. Your PC must be set up to the same domain of 192.168.0.X as that of the IPX-330 or IPX-2100. Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer (version 8 and higher), Firefox, or Safari (for Mac).

  • Page 20: Configuring The Network Setting

    Internet Telephony PBX System IPX-330/IPX-2100 2.2 Configuring the Network Setting Step 1. Go to Network Settings → Network...
  • Page 21 Internet Telephony PBX System IPX-330/IPX-2100 Step 2. Edit your WAN port IP information. There are three types of Ethernet port connection. They are Static IP, DHCP and PPPoE (Point-to-Point Protocol over Ethernet). You can find detailed setting process in the user manual.

  • Page 22: Changing Ip Address Or Forgotten Admin Password

    Internet Telephony PBX System IPX-330/IPX-2100 2.3 Changing Address Forgotten Admin Password To reset the IP address to the default IP address “192.168.0.1”(LAN) or reset the login password to default value, press the reset button on the front panel for more than 6 seconds.

  • Page 23: Chapter 3. Basic Configuration

    Default User Name: admin Default Password: admin 1. To login to the IPX-330 or IPX-2100, your PC must use the same domain as the LAN IP address of the IPX-330 or IPX-2100. 2. For security reason, please modify the user name and password after you login.
  • Page 24 Internet Telephony PBX System IPX-330/IPX-2100 3. Every Time after saving the change, please press the “Activate Changes” to make modification effective. If user name and password are right, this following page will be displayed:...
  • Page 25 Internet Telephony PBX System IPX-330/IPX-2100 Network WAN/LAN IP and MAC will be displayed Storage Total storage and used storage will be displayed Slots Info Channel information will be based on the product model Device Info Product Model and System Version will be displayed 1.

  • Page 26: Operator

    Internet Telephony PBX System IPX-330/IPX-2100 3.2.2 Operator Display all the Extension, VoIP Trunk and Slot information. About extension: Idle Ringing In use Hold Unavailable 3.2.3 Basic Configuration Add new extensions You can add more extensions one by one by clicking “New User” button or bulk add extensions by clicking “Batch Add”...
  • Page 27 Other Extension Ranges In Planet IP PBX system, we limited the user extension range within 800 and 899. If you want more extensions or you want the extensions in other ranges you need to change the extension range before you can add new extensions.
  • Page 28 Internet Telephony PBX System IPX-330/IPX-2100 Click【New User】to see the extension configuration interface as shown below: Extension Settings Item Explanation SIP/IAX2 Choose extension protocol. Name Extension Name (English Character Only), e.g. Tom. Extension Extension Number connected to the phone, e.g. 888.
  • Page 29 1. There are a few default extensions whose number starts with "8XX". You can add or delete extension as required 2. Maximum extensions: 100 on IPX-2100; 30 on IPX-330. 3. For security reason the default password is random character or number e.g.
  • Page 30 Internet Telephony PBX System IPX-330/IPX-2100 Upload/Download Extensions Click【Upload/Download Extensions】to add extensions as shown below: Upload Extensions: Here you can upload .csv or .txt file to generate extensions. Download Extensions Template: Here you can download a template file in .csv or .txt format.

  • Page 31: Outbound Call

    If you want to set up outbound call to connect to PSTN (Public Switch Telephone Network), GSM(Global System for Mobile Communications) or VoIP provider, please configure on this page: 【Basic】->【Trunks】 Planet IP PBX supports 3 kinds of trunks: VoIP Trunks, FXO Trunks and GSM Trunk. VoIP Trunks 1.Click【VoIP Trunk】->【New VoIP Trunk】:...
  • Page 32 Internet Telephony PBX System IPX-330/IPX-2100 Planet IP PBX can register as a SIP user agent to a SIP proxy (provider). If you have subscribed VoIP service from ITSP, then with the account details given by them you can setup a VoIP trunk on Planet IP PBX system for the user extensions to share this trunk to make outbound phone calls.
  • Page 33 After the SIP trunk is successfully added you can see it’s listed here on this page You can configure the Analog/GSM line through PLANET IP PBX. The same analog line can’t be used in multiple trunks. If you don't have available analog/GSM trunk, you can't set up trunk.
  • Page 34 Internet Telephony PBX System IPX-330/IPX-2100 Click “New FXO/GSM Trunk” button you’ll see available port numbers that can be used. Item Explanation Description Define the description for this trunk (figure or character). Lines Available FXO and GSM ports. Prefix The numbers you dialed will first be manipulated by the dial rules,...

  • Page 35: Outbound Routes

    Only IPX-2100 supports GSM trunk. 3.3.2 Outbound Routes Outbound Routes enable you to tell Planet IP PBX which Trunks (phone lines) to use when people dial external telephone numbers. A simple installation will direct Planet IP PBX to send all calls to a single trunk. However, a complex setup could have an outbound route for emergency calls, another outbound route for local calls, another for long distance calls, and perhaps even another for international calls.
  • Page 36 Internet Telephony PBX System IPX-330/IPX-2100 Planet IP PBX system. To be able to use different trunks for outbound phone calls, you’ll have to configure several dial rules and maybe also several dial plans. Please configure on this page: 【Basic】->【Outbound Routes】...
  • Page 37 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation user extension number and the dialed numbers. Call Duration Limit Specify how long the calls can be made using this dial rule. Time Rule Set a time condition when this dial rule can be used.
  • Page 38 Internet Telephony PBX System IPX-330/IPX-2100 User can create dial rule for dial plan on this page: The calling rules in the left column are for external calls and calling rules in the right column are for internal calling. If you want to restrict some uses from calling out through some trunk lines or you don’t want them be able to call some internal destinations, you can create new dial...

  • Page 39: Inbound Call

    Internet Telephony PBX System IPX-330/IPX-2100 3.4 Inbound Call 3.4.1 Inbound Routes When a call is made from outside, you want to forward this call to an extension or IVR. This Chapter will introduce you how to deal with the inbound calls. The Inbound Control section is where you define how IP PBX system handles incoming calls.
  • Page 40 Internet Telephony PBX System IPX-330/IPX-2100 Click【Port DIDs】->【New Port DIDs】: Item Explanation Port Select the port for outbound line. Label Set a label for this port. When incoming calls are from this port, the label will be displayed. Destination Incoming calls will access directly to this destination (extension user, call queue, conference, or IVR).

  • Page 41: Ivr

    Internet Telephony PBX System IPX-330/IPX-2100 DOD Settings If user wants to make the outbound call directly to the specified extension user, call queue, conference, IVR, please configure it here. Click【DOD Settings】->【New DOD】 Item Explanation DOD Number Set the DOD number, and use it to match the Caller ID.
  • Page 42 Internet Telephony PBX System IPX-330/IPX-2100 Click【New IVR】to create a new IVR: Item Explanation Name Set a name for the IVR Extension Extension number for the IVR, by calling this number can access the IVR menu. Please Select Select a voice prompts for this IVR menu.

  • Page 43: Ivr Prompts

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation for timeout, after all IVR loops played completely without pressing any key the incoming call will be handled by “t” parameter. 3.4.3 IVR Prompts To configure IVR menu on IP PBX system you’ll first need to record the IVR prompts. The IVR prompts will indicate the callers how to place their calls Click【IVR Prompts】----【New Voice】to create new IVR prompt:...

  • Page 44: Call Queue

    Internet Telephony PBX System IPX-330/IPX-2100 If you want to hear the prompt, please click【Play】: Select the extension, click【Play】, the selected extension will ring, and you will hear the recorded prompt after picking up the phone. Upload IVR prompt Uploading customized audio file must be in the mp3, wav, gsm, ulaw, alaw format, and size must be less than 15MB.
  • Page 45 Internet Telephony PBX System IPX-330/IPX-2100 There are 3 existing call queues. All you have to do is click the “Edit” button to configure them. If you want more call queues, you can click “New Call Queue” to add more queues.
  • Page 46 Internet Telephony PBX System IPX-330/IPX-2100 Save and go back to Inbound Control->Call Queues page again you’ll be able to configure the existing call queues and add new call queues with available agents. Item Explanation Queue Number Define an extension number to identify the queue.
  • Page 47 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation remembers which extension was called last and begins the round robin with the next agent. Agent Check each agent that is to be a member of this specific Call Center Queue. Agent TimeOut(sec) Specify the number of seconds to rin an agent’s extension...

  • Page 48: Ring Groups

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation play). Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts. 3.4.5 Ring Groups Ring Group is a collection of extensions. When a call to a ring group is made, all extensions in this ring group will ring in different ways based on their different configurations.

  • Page 49: Black List

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation giving each ring group a different label, if an incoming call rings a ring group the label will be displayed on the phone screen along with the caller ID. So a ring group member can tell from which ring group the call is coming in.

  • Page 50: Do Not Disturb

    Internet Telephony PBX System IPX-330/IPX-2100 Reference Parameters and Explanation of the Blacklist: Item Explanation When the registered extension user inputs *75 + blacklisted number, this number will be added in the list of Blacklist Number. *075 When the registered extension user inputs *075+blacklist number, this number will be deleted in the list of Blacklisted Number.

  • Page 51: Advanced

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Time & Date Conditions Set time segment for Day/ Date/ Month. Destination How to deal with the inbound call in different time segments. For example, inbound call can be directed to operator in working time.
  • Page 52 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Caller ID extension, the extension user only sees your extension number as caller ID but not the actual caller ID, by enabling this option the real caller will be passed to the user extension.
  • Page 53 Internet Telephony PBX System IPX-330/IPX-2100 The user extension number and system extension number ranges are defined here to avoid confusion of the numbers in the IP PBX system. You can modify these number ranges according to your real applications. 3.5.1.2 Analog Settings Analog Settings are used for configuring the IP PBX system working seamlessly with your telephone lines from the telecom.
  • Page 54 Internet Telephony PBX System IPX-330/IPX-2100 General Item Explanation Opermode Set the Opermode for FXO Ports ToneZone Select the tone zone of your country. Ring Timeout(s) FXO (FXS signaled) devices must have a timeout to determine if there was a hangup before the line was answered. This value can be tweaked to shorten how long it takes before DAHDI considers a non-ringing line to have hung up.
  • Page 55 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation UDP Port to bind to SIP standard port is 5060 TCP Port Default TCP port is 5060 TLS Port Default TLS port is 5061 Start RTP Port RTP port range End RTP Port...
  • Page 56 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation External IP Address that we're going to put in outbound SIP messages if we're behind a NAT External Host Alternatively, you can specify an external host, and Asterisk will perform DNS queries periodically. Not...
  • Page 57 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation TOS for Signaling packets Sets Type of Service for SIP packets TOS for RTP audio packets Sets Type of Service for RTP audio packets TOS for RTP video packets Sets Type of Service for RTP video packets COS Priority for Signaling Sets 802.1p priority for SIP packets.
  • Page 58 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation don't want to expose this, change the user agent string here. Item Explanation Register Time Out Retry registration calls at every 'x' seconds (default 20) Register Attempts Number of registration attempts before we give up; 0 = continue forever In the extension “Audio Codecs Configure”...

  • Page 59: Virtual Fax

    Internet Telephony PBX System IPX-330/IPX-2100 3.5.2 Virtual Fax Item Explanation Enable Enable the following settings for outbound fax. Country Code Enter your country code here.(Optional). Area Code Enter your Area Code here.(Optional) Outbound CID Only works if the outbound fax is go out through VoIP trunks.

  • Page 60: Voicemail

    Internet Telephony PBX System IPX-330/IPX-2100 3.5.3 Voicemail Details configuration on Voicemail: Voicemail Reference/ Voice Message Options/ Playback Options. If you need to send message by mail to your defined mailbox, you must configure SMTP and Email model. Click【Voicemail】to display the dialog as shown below:...

  • Page 61: Smtp Setting

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Allow Users to Review Check this option to allow users to review the voice message. 3.5.4 SMTP Setting Item Explanation SMTP Server In order to send e-mail notifications of your voicemail, set the IP address or domain name of a SMTP server that your IP PBX may connect to.

  • Page 62: Conference

    Internet Telephony PBX System IPX-330/IPX-2100 Input the Email and click 【Send】to send the test email. Login your Email to check; configuration is successful if you receive the test email; otherwise, it fails. Please check your email settings. 3.5.5 Conference If you want to create a conference room for some extension users or with external lines, you can input conference room number 900, input conference room password 1234 (Admin's password is 2345), then enter the conference room.
  • Page 63 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Room Extension By calling this extension number to enter the conference room Guest Password If the callers use this password to enter the conference then they are ordinary participants Administrator Password If the callers use this password to enter the conference then they are administrators, they have advanced conference menu for example inviting people to participate the conference.

  • Page 64: Music Settings

    Internet Telephony PBX System IPX-330/IPX-2100 Please check the following diagram to learn: Go to conference: In the conference, admin can add new participant (extension user or external number) to the conference. In the conference, the administrator can invite new guest (extension user or external number) to the conference.
  • Page 65 Internet Telephony PBX System IPX-330/IPX-2100 Music Settings: Please define different music files for different music folders. Music Management: Item Explanation Select Music Directory Load music in the music file. File Display music name under the music file. You can delete it.

  • Page 66: Disa

    Internet Telephony PBX System IPX-330/IPX-2100 The sound file must be MP3, wav (16bit, 8000Hz, mono), gsm, ulaw and alaw audio file format. The size is limited to 15MB 3.5.7 DISA A trunk call is made to the PBX, and call is made to another trunk through outbound route of the PBX.

  • Page 67: Follow Me

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation outbound phone calls using the trunks on the IP PBX system. 3.5.8 Follow Me The Follow Me feature allows you to create a more specialized method of routing calls that are sent to a specific extension. Using this module, you can cause a call to an extension to ring several other extensions, or even external phone numbers.
  • Page 68 Internet Telephony PBX System IPX-330/IPX-2100 Inbound Control->IVR Prompts page. Once the voice prompts file is ready you can navigate to web menu Advanced->Call Forward. And enable the system to play back the voice prompts before the incoming call was forward out.
  • Page 69 Internet Telephony PBX System IPX-330/IPX-2100 3.5.9.2 Configure From the Phone Navigate to web menu Advanced->Feature Codes. You’ll see feature codes for call forward as follows: With these feature codes, you can activate or deactivate call forward directly from your phones without the need to configure on the Web GUI.

  • Page 70: One Number Stations

    3.5.10 One Number Stations One number stations is an innovative IPPBX feature provided by Planet only. With one number stations feature, you can have the same extension number in several different locations. One number stations feature can put several extension numbers in the same “group”, a main number can be selected from the members, when there’s an incoming call to the main number...

  • Page 71: Paging And Intercom

    Internet Telephony PBX System IPX-330/IPX-2100 Select the extensions from the “Extensions” column to the “ONS Group Members” column. In the “Main Extension” dropdown list select an extension to be the main extension number. And click on “Save” you’ll have a new one number stations group.

  • Page 72: Web Extensions

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Paging Extension The extension number for this paging group, by calling this extension number you can reach the group members. Description Provide a descriptive title for this Page Group. Paging Group Members Selected device(s) on this page Device List Select Device(s) to page.
  • Page 73 Internet Telephony PBX System IPX-330/IPX-2100 Outbound CID Only works if the call was placed out through VoIP trunks. DialPlan Defines which type of numbers the web extension can dial. Transport WS or WSS WS (WebSocket) Protocol is an independent TCP-based protocol providing full-duplex communication channels over a single TCP connection.

  • Page 74: Pin Set

    Internet Telephony PBX System IPX-330/IPX-2100 Step 3: Register a Web Extension After completing the upgrade process you can access the WebRTC extension register interface. Open your web browser and enter URL https://192.168.1.197/webrtc (192.168.1.197 should be your IP PBX IP address) you will see the web extension register interface. Please...

  • Page 75: Call Recording

    Internet Telephony PBX System IPX-330/IPX-2100 .Click【Advanced】---【PIN Sets】, Click on “New Pin Set” button to create a collection of PIN codes. Each line is a PIN code, press Enter to write down the next PIN code without any symbols. 3.5.14 Call Recording IPPBX system has built-in ability to record calls.

  • Page 76: One Touch Recording

    Internet Telephony PBX System IPX-330/IPX-2100 Reference: Item Explanation Extension Select the extensions which you want all their calls to be recorded. Always Recording If enabled all calls of the above selected extension will be recorded not matter when the calls been made and received.
  • Page 77 Internet Telephony PBX System IPX-330/IPX-2100 Click【Advanced】->【Smart DID】: There’s a default Smart DID rule, which enables all outbound calls being monitored by Smart DID feature. If the call is not answered by the called party then the called number will be stored into Asterisk database with the extension number which made this call.

  • Page 78: Call Back

    Internet Telephony PBX System IPX-330/IPX-2100 it will all depend on the real applications. For example the extension user 401 wants to call 86547096, and the carrier requires a prefix 17951 so the rate is much cheaper. The user would dial 1795186547096 to place this call. If the called party missed this call, IPPBX system will store this number +88686547096 with extension number 401 into its database.

  • Page 79: Phone Book

    Internet Telephony PBX System IPX-330/IPX-2100 Click【Advanced】->【Callback】: At first, enable this function. Select Dial Plan, and define the callback rule (strip digits or prepend prefix). Click【New Callback Number】to add callback number. Input callback number and define the destination. Item Explanation Callback Number The number which calling in to the IPPBX system will be handled by Callback.
  • Page 80 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Filter Search contacts by contact name, phone number or speed dial code. Create Contact Create a new contact record. Delete Selected Delete the selected contacts. Call Assign an extension to call this contact.

  • Page 81: Ldap Server

    This setting will be used on the IP Phone. Organization Define an organization to describe the members recorded by LDAP (e.g.: planet.ltd). This setting will be used on the IP Phone. Port LDAP service port, default number 389. 3.5.19.2 Synchronize Contacts with LDAP Server Navigate to web menu Advanced->Phone Book.

  • Page 82: Feature Codes

    Extension Range to Park Define the extension range for parking calls. (e.g. 701-720) Calls Call Parking Time(sec) Define the time for parking calls. Planet IP PBX will call the extension again if parking is over time. Pickup Extension Define an extension for pickup.
  • Page 83 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation You dial the transferee number (B's number) and A is put through to B immediately. Your line is off. The caller ID displayed to B is exactly the same as the caller ID presented to you.

  • Page 84: Phone Provision

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Pause Queue Member Pause the agent, and the agent cannot receive the call. Extension Unpause Queue Member Unpause the agent, and the agent can receive the call. Extension Others Function key for Intercom/ Paging/ Directory 3.5.21 Phone Provision...
  • Page 85 Internet Telephony PBX System IPX-330/IPX-2100 Then Click【Advanced】->【Phone Provisioning】->【New Phone】: Enable Phone Provisioning in【Basic】, select the IP Phone manufacture, input MAC of the phone, and select the extension for provisioning.

  • Page 86: Chapter 4. Network Settings

    Internet Telephony PBX System IPX-330/IPX-2100 Chapter 4. Network Settings 4.1 Network IPPBX system supports static IP, DHCP and PPPoE as WAN connection options, and on LAN port only static IP is supported. If you are configuring WAN connection as static IP or DHCP, make sure WAN and LAN IP addresses are not in the same network.
  • Page 87 Internet Telephony PBX System IPX-330/IPX-2100 And the LAN interface you can specify 2 additional virtual IP addresses. It can be used to access some other networks from the LAN port. 4.1.1.1 DHCP If your Internet connection automatically provides you with a usable IP address, you can select “DHCP”...

  • Page 88: Ipv6 Settings

    Internet Telephony PBX System IPX-330/IPX-2100 4.1.1.2 PPPoE If PPPoE IPPBX will be connected to the network via ADSL modem by means of Point-to-Point Protocol over Ethernet (PPPoE) dial-up. In such a situation, extensions will subscribe to the IPPBX system through LAN, WAN port can be used for remote extensions.

  • Page 89: Vlan Settings

    Internet Telephony PBX System IPX-330/IPX-2100 Click【Network Settings】->【Network】->【IPv6 Settings】 IPv6 Reference: Item Explanation Enable Enable IPv6, define the IPv6 address, gateway, and DNS. 4.1.3 VLAN Settings With a layer-3 switch you can configure VLAN on IP PBX system to divide the VoIP and data traffic.

  • Page 90: Static Routing

    Internet Telephony PBX System IPX-330/IPX-2100 Click【Network Settings】->【Network】->【VLAN Settings】: VLAN Reference: Item Explanation Enable Enable VLAN to define the VLAN address and VLAN ID. Make sure VLAN IPs for VLAN1 and VLAN2 of WAN and LAN interfaces are in several different network segments.

  • Page 91: Vpn Server

    Built-in VPN Server on Planet IP PBX series is an easy way to set up such secured connectivity between other Planet series IP PBXs or IP phones. You don't need to build a dedicated VPN server or buy a VPN router.
  • Page 92 Internet Telephony PBX System IPX-330/IPX-2100 The IP PBX supports four kinds of VPN variety: L2TP/PPTP/OpenVPN/IPSec. Click【Network Settings】->【VPN Server】:...

  • Page 93: L2Tp Vpn

    Internet Telephony PBX System IPX-330/IPX-2100 4.3.1 L2TP VPN Reference: Item Explanation Enable Tick the checkbox to enable L2TP VPN server. Tick the checkbox L2TP VPN remote network IP range, between start IP and end IP to enable L2TP there must be less than 10 available IP addresses.

  • Page 94: Pptp Vpn

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation written into system logs. IPSec Enable IPSec encryption for L2TP VPN server. IPSec Local IP IP PBX WAN IP which can access Internet. IPSec Password Define a password for IPSec VPN client to authenticate.
  • Page 95 Internet Telephony PBX System IPX-330/IPX-2100 4.3.2.1 PPTP VPN Server Navigate to web menu Network Settings->VPN Server. Check the radio button of PPTP to configure PPTP VPN server. Item Explanation Enable Tick the checkbox to enable PPTP VPN server. Remote IP PPTP VPN remote network IP range, between start IP and end IP there must be less than 10 available IP addresses.

  • Page 96: Openvpn

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation mschap-v2: Microsoft Challenge Handshake Authentication Protocol version 2 (MS-CHAP v2), it provides stronger security for remote access connections. Enable mppe128 Microsoft Point-to-Point Encryption (MPPE) encrypts data in Point-to-Point Protocol (PPP)-based dial-up connections or Point-to-Point Tunneling Protocol (PPTP) virtual private network (VPN) connections with 128-bit key.
  • Page 97 Internet Telephony PBX System IPX-330/IPX-2100 Check the radio button of OpenVPN to configure OpenVPN server. Item Explanation Enable Tick to enable OpenVPN server Stealth Some deep packet inspection firewalls might not allow OpenVPN traffic, stealth SSL tunneling can disguises your OpenVPN traffic under the HTTPS traffic which is often seen as HTTPS traffic by the DPI.

  • Page 98: Ipsec Vpn

    Internet Telephony PBX System IPX-330/IPX-2100 4.3.4 IPSec VPN Internet Protocol Security (IPsec) is a protocol suite for secure Internet Protocol (IP) communications by authenticating and encrypting each IP packet of a communication session. IPSec can be configured to operate in two different modes, Tunnel and Transport mode. Use of each mode depends on the requirements and implementation of IPSec.
  • Page 99 Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation IPSec Remote Specify the IPSec VPN client LAN network address. Network 1. If the IPPBX is behind NAT, port 500 and 4500 need to be opened on the router/firewall. 2. If the IPPBX connects to Internet via PPPoE, then IPSec Local IP needs to be the IP address assigned by PPPoE.

  • Page 100: Vpn Client

    Internet Telephony PBX System IPX-330/IPX-2100 4.4 VPN Client Planet IP PBX supports four kinds of VPN Clients: L2TP, PPTP, OpenVPN and N2N. Click【Network Settings】->【VPN Client】: 4.4.1 L2TP VPN Client Reference: Item Explanation Enable Tick to enable L2TP VPN client Server Address L2TP server public IP.

  • Page 101: Pptp Vpn Client

    Internet Telephony PBX System IPX-330/IPX-2100 4.4.2 PPTP VPN Client On the branch office site, check the radio button of PPTP to configure PPTP VPN client. Item Explanation Enable Tick to enable PPTP VPN client. Eanble 40/148-bit Tick to enable 40-bit key (standard) or 128-bit key (strong) MPPE encryption for encryption schemes.

  • Page 102: Ipsec Vpn Client (Tunnel Mode)

    Used for the N2N server to authorize the connection. 4.4.4 IPSec VPN Client (Tunnel mode) On the remote site, open the web GUI of another Planet IPPBX system and navigate to web menu Network Settings->VPN Client. On VPN Client page choose IPSec and tick “Enable” option to enable IPSec client.

  • Page 103: Dhcp Server

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation IPSec Local IP WAN port IP which can connect to the IPSec server. Server Address Specify the IPSec server IP. IPSec Password Specify the IPSec VPN password defined previously on the server. IPSec Remote The IPSec VPN server LAN network address.

  • Page 104: Dhcp Client List

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Start IP, End IP Specify the DHCP IP address pool. Subnet Mask Netmask to be assigned to the client devices. Gateway Gateway address to be assigned to the client devices Primary DNS DNS to be assigned to the client devices.

  • Page 105: Ddns Settings

    Internet Telephony PBX System IPX-330/IPX-2100 Click “New Static MAC” to add a record to the IP PBX system. 4.6 DDNS Settings Unlike DNS that only works with static IP addresses, DDNS (Dynamic Domain Name Server) is designed to also support dynamic IP addresses, such as those assigned by a DHCP server.
  • Page 106 Internet Telephony PBX System IPX-330/IPX-2100 IP PBX supports DDNS provided by Planet DDNS, Dyndns.org, No-ip.com and zoneedit.com.

  • Page 107: Snmpv2 Settings

    Internet Telephony PBX System IPX-330/IPX-2100 4.7 SNMPv2 Settings SNMP (Simple Network Management Protocol) is used for remote management. Click【Network Settings】->【SNMPv2 Settings】: Reference Item Explanation Enable Enable “Read Only” of SNMP RO Community Define the name of RO Community of SNMP...

  • Page 108: Troubleshooting

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Enable Enable TR069 service. CPE to ACS URL Input URL to visit ACS, which is used by PBX to connect ACS via CPE WAN management protocol (CWMP). Select ACS Authentication Mode: NONE/ BASIC/ DIGEST.

  • Page 109: Traceroute

    Internet Telephony PBX System IPX-330/IPX-2100 By specify the domain or IP of the host and how many packets to be sent and click “Run” button the command begins to process. You'll get results output indicating the reachability of the destination.

  • Page 110: Chapter 5. Security

    IPX-330/IPX-2100 Chapter 5. Security This chapter will introduce you how to configure the Security of PLANET IP PBX. 5.1 Firewall The IP PBX system has been preconfigured with a built-in firewall which prevents your IP phone system from unauthorized accessing, phone calls and some other attacks.
  • Page 111 Internet Telephony PBX System IPX-330/IPX-2100 By clicking “Add Rule” button you can add a custom rule for rejecting or accepting an IP address or network address. Item Explanation Name A name for this rule. Description Optional, you may describe why this rule is created.

  • Page 112: Service

    Internet Telephony PBX System IPX-330/IPX-2100 In Auto Defense section you can define some custom rules to help the IP PBX system determine brute-force attempts. Click “Add Rule” button to add a new custom rule. In this case, it will block the IP which will send more than 10 packets to the port 9999 within 30 seconds, this rule will prevent brute-force attempts of the web login.

  • Page 113: Allowed Address

    Internet Telephony PBX System IPX-330/IPX-2100 Click【Security】->【Service】: Item Explanation Enable SSH With this option you can enable or disable SSH access to the IPPBX system. It’s not enabled (unchecked) by default. Port By default SSH service port number is 22, you can change it to any other available port number.
  • Page 114 Internet Telephony PBX System IPX-330/IPX-2100 Click “Add New IP” button you can add a trusted IP or network to the system IP whitelist. Item Explanation Description A name for this entry. Protocol Select protocols this IP/network can access. Allowed IP IP address or network to be trusted.
  • Page 115 Internet Telephony PBX System IPX-330/IPX-2100 “Find Time” defines the time duration from the first attempt to the last attempt which reaches the “Max Retry” limitation. “Ban Time” is the time in seconds the IPPBX system will block the IP which exceeded max retry. These settings also don’t effect on the allowed addresses.

  • Page 116: Chapter 6. Report

    Internet Telephony PBX System IPX-330/IPX-2100 Chapter 6. Report 6.1 Record Status On register status page you are able to check the extension and SIP/IAX2 trunk status intuitively. You can see from which IP the extension is registered and also you can see the connection state, for example how much delay is there between the IPPBX system and the end point.

  • Page 117: Sip Trunk Status

    Internet Telephony PBX System IPX-330/IPX-2100 Status and Description Registered: Registration success. Unregistered: Registration failure or unapplied. Unreachable: Network delay. Timeout: Network timeout. 6.1.3 SIP Trunk Status Here you can see all your outbound SIP trunks’ status. Status and Description Registered: Successfully registered to the service provider and ready for phone calls.

  • Page 118: Fax List

    Internet Telephony PBX System IPX-330/IPX-2100 6.2 Fax List You can search any fax received by the IPPBX system. In the “Start Date” and “End Date” fields specify a time duration, and click “Filter” you’ll get all faxes received during this time period. If you specify a “Caller ID” or “Destination ID” in the “Field”...

  • Page 119: One Touch Recording

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation example, if you select “Caller ID” and specify number 301, you get the recordings of the calls made by extension 301; if you select “Destination ID” and specify number 301, you get the recordings of the calls which called extension 301.

  • Page 120: Call Recording Playback

    Internet Telephony PBX System IPX-330/IPX-2100 Item Explanation Date The time when exactly this call began. Play Playback, delete and download options of the recording files. Delete Delete the recorded audio file. 6.3.3 Call Recording Playback On IP PBX system, you have two ways to playback the recording files.

  • Page 121: System Logs

    Internet Telephony PBX System IPX-330/IPX-2100 Navigate to web menu Report->Call Logs. By specifying the time duration and/or Caller ID/Destination ID/Account you can find out the logs you want. Item Explanation Start Date/End Define the searching time period by “Start Date” and “End Date”.
  • Page 122 Internet Telephony PBX System IPX-330/IPX-2100 In the IP PBX system, there are 4 kinds of log files. Item Explanation System Log System Logs store all the system events. PBX Log PBX Logs store all the Asterisk events. PBX Debug Log Asterisk debug logs.

  • Page 123: Chapter 7. System

    Internet Telephony PBX System IPX-330/IPX-2100 Chapter 7. System 7.1 Time Settings System time is very important for the IP PBX system, if the IP PBX system handles the inbound phone calls using time rule, then only the system time is correct the calls can be handled properly.

  • Page 124: Manual Time Set

    Internet Telephony PBX System IPX-330/IPX-2100 check if the IPPBX can access Internet or please change a NTP server and try again. 7.1.2 Manual Time Set If you want to manual set time for the IP PBX system or for some special reasons the IP PBX cannot access Internet.
  • Page 125 Internet Telephony PBX System IPX-330/IPX-2100 PC is always turned on or at least by the time IPPBX is going to upload files you have to turn on your Windows PC. After these settings click “Save” you’ll see the status “Successfully connect to FTP Server.”...

  • Page 126: Management

    Internet Telephony PBX System IPX-330/IPX-2100 After each uploading you’ll get a new folder on your FTP server directory named by the date and time of this uploading. After each uploading except the call logs (Master.csv inside cdr-custom folder) other files will be removed from the IP PBX system, including the call recordings (files inside monitor folder) and voice messages (files inside voicemail folder).

  • Page 127: Backup

    Internet Telephony PBX System IPX-330/IPX-2100 system voice will indicate leaving a message. In the “Set Language” section you can decide in which language the system indicates the callers. For now, IP PBX system supports 22 different languages as the system voice prompts. They...

  • Page 128: Upload Backup File

    Internet Telephony PBX System IPX-330/IPX-2100 button you can delete this backup. And you can also download the backup to your computer hard disk drive by clicking the button. If you are downloading the backup to your computer hard drive, please keep this file...

  • Page 129: Reset

    By clicking “Reboot” you can restart the IPPBX system, the whole process will be done in 2 minutes. 7.6 Upgrade Planet will update the IPPBX firmware irregularly for new features and bug fixes. You can visit our office website www.planet.com.tw to check the updates for your IP PBX system.

  • Page 130: Tftp Upgrade

    Internet Telephony PBX System IPX-330/IPX-2100 The “Restore Default Set” option is used to reset the IP PBX system configurations while upgrading, if no otherwise specified you don’t have to enable this option to reset the IP PBX system. If you want to reset, it will reset all system configurations including the network profiles.
  • Page 131 Internet Telephony PBX System IPX-330/IPX-2100 Please double check the file name and TFTP server IP address then click “Apply” you will be able to upgrade the firmware just like web upgrade.

  • Page 132: Chapter 8. Operating Instructions

    8.1 How to connect the IP PBX to the Internet If your office accesses the public network through router, you can put Planet IP PBX behind the router. You should connect the WAN port of the IP PBX to the LAN port of the router.
  • Page 133 Internet Telephony PBX System IPX-330/IPX-2100 For external line configuration, you must use public IP address. Take the following instructions as an example: Register IPX-2100-B IP to a trunk of IPX-2100-A with authentication. Configuration Rule: 1. IP Phone registers on IPX-2100-A as extension 601.

  • Page 134: How To Resolve The Problem About Hearing One Side Only

    Internet Telephony PBX System IPX-330/IPX-2100 received from RJ11 port of router (192.168.1.100:4569) will be sent to IPX-2100-A Now, take the web management panel of ADN-4102 router as an example. In here both UTP and TCP must open for IP PBX.

  • Page 135: How To Use Soft Phone In Ipx-330 Or Ipx-2100

    IP address and subnet mask needed to be converted. e.g. 192.168.1.100/255.255.255.0 8.4 How to use soft phone in IPX-330 or IPX-2100 8.4.1 Softphone on Windows PC The softphones 3CX, Bria, Zoiper and many other softphone APPs all can work with IP PBX.

  • Page 136: Softphone On Android Phone, Iphone Or Ipad

    Internet Telephony PBX System IPX-330/IPX-2100 Step 4: Fill in the register credentials as below. Step 5: Click Next to complete registering. 8.4.2 Softphone on Android Phone, iPhone or iPad The softphones mentioned previously most of them have mobile editions for both Android and iOS platforms.

  • Page 137: How To Use Skype Account In Ipx-330 Or Ipx-2100

    After entering the register credentials then tap Register to register to IP PBX system as an extension. 8.5 How to use Skype account in IPX-330 or IPX-2100 The fee of your business account is much more than €50 when you use the account...
  • Page 138 Internet Telephony PBX System IPX-330/IPX-2100 https://login.skype.com Sign in with the business account. When you have signed in, at the end of this page, you will find the Skype Manager, Please click it.
  • Page 139 Internet Telephony PBX System IPX-330/IPX-2100 Please click the Skype connect...
  • Page 140 Internet Telephony PBX System IPX-330/IPX-2100 Create a SIP profile Then you can create one SIP account. You need to pay € 4.95 for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank. Then you can register with Skype server.
  • Page 141 Internet Telephony PBX System IPX-330/IPX-2100 Then you can see the SIP account information, and please click the Authentications details. Settings on IP PBX Build one sip trunk with Skype for SIP account Provider Type: Custom Trunk Host: sip.skybe.com User name: the user name you defined in Authentication detail...
  • Page 142 Internet Telephony PBX System IPX-330/IPX-2100 Set one outbound rule Make an outbound call After we have done the above, in the extension we can dial 00 + Country Code + City Area code + local number to dial out via Skype line...
  • Page 143 Internet Telephony PBX System IPX-330/IPX-2100 (Country code) + 2 (city Area code without 0) + 22199518 (local phone number) will enable you to contact Taiwan Planet Company Set inbound rule...

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