Planet ISDN Internet Telephony PBX System IPX-1800N User Manual
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Planet ISDN Internet Telephony PBX System IPX-1800N User Manual

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ISDN Internet Telephony PBX System
IPX-1800N
User's Manual

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Summary of Contents for Planet ISDN Internet Telephony PBX System IPX-1800N

  • Page 1 ISDN Internet Telephony PBX System IPX-1800N User’s Manual...
  • Page 2 PLANET Technology. Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.
  • Page 3 WEEE separately. Trademarks The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, their respective companies claim these designations as trademarks or registered trademarks.

  • Page 4: Table Of Contents

    OVERVIEW... 6 HYSICAL NTERFACES SYSTEM CONFIGURATION ... 8 PBX S ... 9 YSTEM ... 9 ETUP WAN S BOARD ETUP LAN S BOARD ETUP LAN R ... 11 OUTING DNS S YNAMIC ETUP ... 13 ETUP ... 13 IRTUAL ERVER ...
  • Page 5 4.3.8 IP Phone ... 29 4.3.9 Extension of IP Phone... 31 4.3.10 Analog Phone... 33 OUTE ONFIGURATION OUTE ROUP ONFIGURATION SIP T RUNK ONFIGURATION ISDN PSTN T RUNK ERMINAL RUNK ONFIGURATION POTS S (IPX-2000, IPX-1803 ETTING FEATURE CONFIGURATION... 47 ... 47 ONFERENCE ...

  • Page 6: Overview

    PLANET IP PBX user’s manual 1 Overview PLANET IPX-1800N ISDN IP PBX system are designed and optimized for the SMB, and SOHO daily communications. The IPX-1800N is the next generation voice communication platform for the small to medium enterprise. Designed as an open, scalable, and highly reliable telephony solution, the IPX-1800N is able to accept 30 extension registrations, and effectively meeting scales from various enterprises.

  • Page 7: Physical Interfaces

    PLANET IP PBX user’s manual Physical Interfaces Power adapter Telephony interface ports USB ports Front Panel of IPX-1800N Rear Panel of IPX-1800N 12V DC ISDN BRI TE ports are to be connected to NT points from PSTN or other ISDN network-side devices. 1 external port with compliance to USB 1.1/2.0.

  • Page 8: System Configuration

    PLANET IP PBX user’s manual 2 System Configuration This section describes how to configure system parameters used by PLANET ISDN IP PBX. The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web interface is at https://192.168.1.1/. Once connected, the browser will ask for accepting a certificate. Click Yes to see the home page.

  • Page 9: Pbx System

    PLANET IP PBX user’s manual PBX System The PBX System page briefs IP PBX status to the administrator. Firmware versions, IP addresses of WAN and LAN interfaces, and default gateway router are shown in this page. Click PBX System to see the basic information of IP PBX.

  • Page 10: On-Board Wan Setup

    PLANET IP PBX user’s manual On-board WAN Setup The On-board WAN Setup page allows administrator to configure WAN network interface for PLANET IP PBX. Select System -> On-board WAN Setup, and the current setting of WAN network interface is displayed, e.g. type, IP address etc. Unless the “LAN Only” is selected, you can choose one of the three options, Static IP, DHCP, and PPPoE from the Type list for your configuration.

  • Page 11: On-Board Lan Setup

    PLANET IP PBX user’s manual On-board LAN Setup The On-board LAN Setup page allows administrator to configure LAN network interface for PLANET IP PBX. Select System -> On-board LAN Setup to see the current settings of LAN network interface. Enter a new IP address and network mask. Click “APPLY”...

  • Page 12: Dynamic Dns Setup

    PLANET IP PBX user’s manual Add a Route Edit a Route Only Delete a Route Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems. A popular work-around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway router (or IP PBX).

  • Page 13: Qos Setup

    PLANET IP PBX user’s manual QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN, the QoS Setup page offers three parameters to characterize the WAN link. The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed.

  • Page 14: Maintenance

    PLANET IP PBX user’s manual Add a Service Edit a Service Delete a Service Maintenance This page includes maintenance functions of IP PBX, including Storage Backup, SIP UA, CDR Log, System Event, and Active Calls. 2.9.1 Storage Backup To back up internal main storage, click BACKUP, and follow the instructions to insert the USB connector of an external USB drive.

  • Page 15: Sip Ua

    PLANET IP PBX user’s manual 2.9.2 SIP UA SIP UA lists the registration status of each client and remote IP PBX, and the IP Address/Port from where they register. SIP trunk registrations, if any, also show at the end of the list. The Dynamic column shows the listed IP address is dynamic or static.

  • Page 16: Firmware Upgrade

    PLANET IP PBX user’s manual Field Description Show the caller or callee’s extension number, port number, or SIP trunk Client Connected Ring State Ringing Reserved Dial Answer Service Meet-me Voicemail Shows extension number, POTS number or SIP trunk ID that is talking Party to this client.

  • Page 17: Shutdown

    PLANET IP PBX user’s manual 2.11 Shutdown In System -> Shutdown, you can shutdown the machine by clicking YES, or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES. In case the software reboot fails, you can also press the hardware Reset button. It is advised to shut down IP PBX system before a power-off.

  • Page 18: Service Configuration

    PLANET IP PBX user’s manual 3 Service Configuration This section describes details to configure various services built in the PLANET IP PBX. NTP Service Select Service -> NTP Service to specify a NTP server for network time synchronization. You can enable or disable NTP service at any time.

  • Page 19: Stun Service

    PLANET IP PBX user’s manual Enable SNMP Service Disable SNMP Service STUN Service PLANET IP PBX has a built-in STUN client to solve NAT problems. Select Service -> STUN Service to specify a Simple Traversal of UDP through NATs (STUN) server for NAT traversal. You can enable or disable STUN Service at any time.

  • Page 20: Tftp Service

    PLANET IP PBX user’s manual TFTP Service Select Service -> TFTP Service to view the current status of TFTP Service. You can enable or disable TFTP Service at any time. Enable TFTP Service: To click Enable, and then click APPLY to manage files, e.g. upload and download files to and from the IP PBX.

  • Page 21: Dhcp Service

    PLANET IP PBX user’s manual Download a File Delete a File Upload a File Disable TFTP Service DHCP Service Select Service -> DHCP Service to view the current status of the DHCP Service. You can enable or disable the DHCP Service at any time. Enable DHCP Service: To click Enable, choose the main interface offering addresses, and then APPLY to configure DHCP settings.
  • Page 22 PLANET IP PBX user’s manual Note: If the IP PBX was shut down abnormally, Select Service -> DHCP Service and click APPLY, or Go to Service -> IP PBX Service, and click RESTART to active the DHCP service. Add DHCP Range Edit DHCP Range Delete DHCP Range Show Clients...

  • Page 23: Ip Pbx Service

    PLANET IP PBX user’s manual IP PBX Service In Service -> IP PBX Service, you can click the Service & Configuration tab to reload, backup, restore, restart or revert the IP PBX configuration, or click the Advance tab for the IP PBX parameters settings.

  • Page 24: Advance

    PLANET IP PBX user’s manual Restart Configuration Revert Configuration To revert the whole system back to the factory default as much as possible, hold the hardware Reset button for 10 seconds. Since this will wipe out almost everything generated by the user, all system interfaces and services must be configured from scratch again if no appropriate backup configuration could be restored.
  • Page 25 PLANET IP PBX user’s manual Field PBX SIP Port RTP Port Range Max/Default Expiration Time PBX Caller ID Enable Video Codec Support Devices Multiplex Call-ID Max Active Users Max Active Calls Max Wireless Calls IP TOS Value Disable WAN Bandwidth Saver Enable DNS SRV Resolution Description Specify the UDP port where the SIP service listens on.

  • Page 26: Ip Pbx Configuration

    PLANET IP PBX user’s manual 4 IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX. Note that reloading configuration is required in order to make new configuration effective User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup. It also propagates its attributes such as e-mail and voicemail PIN to extensions.

  • Page 27: User Group Configuration

    PLANET IP PBX user’s manual Table 4.1 User configuration Settings Field Login ID Name Password Description E-mail Address Attach Voicemail Notification Usergroup Extensions User Group Configuration A usergroup is a logically grouping of users and their privileges. For instance, one could have couple of usergroups in an IP telephony network, e.g.
  • Page 28 PLANET IP PBX user’s manual Add a User Group Edit a User Group Delete a User Group Table 4.2 Usergroup Configuration Settings Field Group ID Description Associated Trunks Enter a usergroup name beside the ADD button, and then click ADD. The name will show in Group ID.

  • Page 29: Device Configuration

    PLANET IP PBX user’s manual Reachable User Groups Associated PBX Features Member List Device Configuration A device could be an IP phone, gateway, analog telephone adapter, or even another IP PBX, etc. It has one or more extensions to be registered to the IP PBX. 4.3.8 IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone devices.
  • Page 30 PLANET IP PBX user’s manual Add a Device Once create the device, you can modify its information through the following steps. Edit a Device Delete a Device Table 4.3.1 ACC (Automatic Client Configuration) Settings Field Device Vendor Prefix MAC Address Supplementary Configuration Codec Preference Enable...

  • Page 31: Extension Of Ip Phone

    PLANET IP PBX user’s manual 4.3.9 Extension of IP Phone The EXTENSION MANAGEMENT page lets the administrator to create extensions. Select Device -> Extension of IP Phone, and one can add, edit, and delete extensions. Go to Service -> IP PBX Service, and click RELOAD to activate changes.
  • Page 32 PLANET IP PBX user’s manual Pickup Group Line Type Language Voicemail Voicemail PIN Unavailable Timeout Allow LAN Use Only Try Peer-to-peer RTP DTMF Mode Advanced Settings Selective Call Blocking Forward Options Unavailable Call Forward The usergroup that the extension can pick up. The extension can set a usergroup that when any extension in the usergroup rings, the extension can press *8 to pick up the call in ringing state.

  • Page 33: Analog Phone

    PLANET IP PBX user’s manual Timeout To Next Forward Play Unavailable Forward Prompt Line In Use Forward Selective Call Forward 4.3.10 Analog Phone The ANALOG PHONE MANAGEMENT page lets the administrator to create analog phones. Select Device -> Analog Phone, and one can add, edit, and delete analog phones. Go to Service -> IP PBX Service, and click RELOAD to activate changes.
  • Page 34 PLANET IP PBX user’s manual Edit an Analog Phone Delete an Analog Phone Table 4.3.3 FXS Extension Configuration Settings Field POTS Port Extension Number Pickup Group Unavailable Timeout User Voicemail Voicemail PIN Language T.38 Enabled UDPTL Redundancy Level Input/Output gain Please refer to 4.1 for details.
  • Page 35 PLANET IP PBX user’s manual Advanced Settings Selective Call Blocking Forward Options Unavailable Call Forward Timeout Before Forward Play Unavailable Forward Prompt Line In Use Forward Selective Call Forward Select to see more optional settings shown below. (Optional) Select Block Anonymous Calls to block all calls without a Caller ID (Optional) Block one or more calling numbers by typing the calling numbers and clicking...

  • Page 36: Route Configuration

    PLANET IP PBX user’s manual Route Configuration A route is a destination number pattern for outbound call matching. A pattern consists of digits 0-9 (including “-”), “*”, “#”, digit set, and wildcard characters like “.”, “X”, “Z”, and “N”. Table 4.4.1 explains digit set and wildcard characters.

  • Page 37: Route Group Configuration

    PLANET IP PBX user’s manual Table 4.4.2 Route Configuration Settings Field Route ID Description Destination Number Pattern Number of Stripped Digits Prefix Route Group Configuration A routegroup groups routes into a logical superset of route patterns. Such abbreviation simplifies the association of multiple routes with a trunk, say, a PSTN line.
  • Page 38 PLANET IP PBX user’s manual Select Route Management-> Route Group, and the administrator can add, edit and delete routegroups in the ROUTE GROUP MANAGEMENT page. Go to Service -> IP PBX Service, and click RELOAD to activate changes. Add a Route Group Edit a Route Group Delete a Route Group Table 4.5 Routegroup Configuration Settings...

  • Page 39: Sip Trunk Configuration

    PLANET IP PBX user’s manual SIP Trunk Configuration A SIP trunk refers to a SIP account on a remote call routing or gateway device. A practical example is an account at an Internet Telephony Service Provider (ITSP) where a call is routed to a SIP client or off-ramped to an analog subscriber via PSTN.
  • Page 40 PLANET IP PBX user’s manual SIP Proxy SIP Proxy Port Auth. Name Auth. Password Registration Required SIP Registrar SIP Registrar Port Outbound Routegroup DID of Extension DID Prefix Please refer to 4.5 for details. registration will be from a dynamic remote peer. Typical application is to accept registration from an IP PBX at a remote site with dynamic IP address.
  • Page 41 PLANET IP PBX user’s manual DID Stripping Language IVR List Usergroup of Privilege Advanced Settings DTMF Mode Try Peer-to-peer RTP Bandwidth Sensitive Bandwidth Limitation Please refer to 0 for details. Please refer to 4.2 for details. after stripping. A number of leading digits to be stripped from the original called number.

  • Page 42: Isdn Pstn Trunk Configuration

    PLANET IP PBX user’s manual SIP Domain User-agent Content Clear Bindings Prior Registration Disable NAT Traversal ISDN PSTN Trunk Configuration An ISDN PSTN trunk group is a logical group of one or more ISDN subscriber lines connecting to ISDN ports (RJ45) on PLANET IP PBX. Currently only Basic Rate Interface (BRI) ISDN service is supported.
  • Page 43 PLANET IP PBX user’s manual Delete an ISDN PSTN Trunk Table 4.7 ISDN Trunk Configuration Settings Field Trunk Group Trunk Ports Description Port Selection Signalling Switch Type Outbound Routegroup Please refer to 4.5 for details. Click the Trunks tab, and select a trunk group. Click DEL to remove the ISDN PSTN trunk from the Trunk Group.
  • Page 44 PLANET IP PBX user’s manual DID of Extension DID Prefix DID Stripping Language IVR List Usergroup of Privilege Caller ID Please refer to 0 for details. Please refer to 4.2 for details. When enabled DID, selects an extension from the list to be an unconditional destination for incoming calls to this trunk.

  • Page 45: Terminal Trunk Configuration (Ipx-2000, Ipx-1803 And Ipx-1804 Only)

    PLANET IP PBX user’s manual Terminal Trunk Configuration (IPX-2000, IPX-1803 and IPX-1804 only) A SIP trunk terminal refers to a SIP account for a remote SIP trunk to register with. It terminates SIP registration and invitation from a remote IP PBX and relay calls to local clients, PSTN trunks, or further SIP trunks.

  • Page 46: Pots Setting (Ipx-2000, Ipx-1803 And Ipx-1804 Only)

    PLANET IP PBX user’s manual Terminal Password Language Usergroup13 of Privilege Bandwidth Sensitive Bandwidth Limitation POTS Setting (IPX-2000, IPX-1803 and IPX-1804 only) This page allows selection of country-based progress tones and/or impedance and/or compand type of POTS ports. Click APPLY to save modifications. Go to Service -> IP PBX Service, and click RESTART to active new settings.

  • Page 47: Feature Configuration

    PLANET IP PBX user’s manual 5 Feature Configuration A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference, auto attendant, voice mail, music on hold, etc. Any configuration change to a feature requires clicking RELOAD in Service ->...
  • Page 48 PLANET IP PBX user’s manual going concurrently using different room numbers. Before entering a meeting room, the caller has to enter the correct PIN of the room number. Note: The administrator who invited another meet-me conference room must drop all parties by pressing *5 when the meeting ends.

  • Page 49: Music On Hold

    PLANET IP PBX user’s manual Music On Hold Music-on-hold (MOH) is used in several occasions for a single purpose—to comfort the waiting party with music. One could upload some candidate music files and pick one as the default one. Select Feature -> Music On Hold to manage MOH files. Add a MOH File Edit a MOH File Delete a OH File...

  • Page 50: Voicemail

    PLANET IP PBX user’s manual Table 5.3 MOH file Configuration Settings Field MOH ID Media File Default MOH Voicemail PLANET IP PBX has a built-in voice mail subsystem with a sophisticated IVR menu. A call to an extension in use or no answer could be configured to enter voice mail recording procedure. After leaving a message, a notification e-mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file.

  • Page 51: Meet-Me Prompts

    PLANET IP PBX user’s manual Enter settings shown in Table 5.4. Click APPLY. Table 5.4 Voice Mail Configuration Settings Field Voicemail Pilot Number Minimum Message Time Maximum Message Time Maximum number of messages per account SMTP Server E-mail from Address Voicemail Available Space Check Send Alarm Email when Space Below...

  • Page 52: Voicemail Prompts

    PLANET IP PBX user’s manual Table 5.5 Replaceable Meet-me Prompts Prompt Description Get PIN number Please enter the conference pin number. Invalid PIN That pin is invalid for this conference. You are currently the only person in this conference. Only Person Voicemail Prompts This page allows replacing built-in voicemail system prompts with user recordings.

  • Page 53: Worktime

    PLANET IP PBX user’s manual Worktime Worktime defines holidays and business hours for generic IVR application. Several groups of date/time could be defined for different IVR menus. Select Feature -> Worktime to configure Worktime features. Add a Worktime Edit a Worktime Delete a Worktime Table 5.7 Worktime Configuration Settings Field...

  • Page 54: V Oice R Esponse (Ivr)

    PLANET IP PBX user’s manual or 3. Special holidays or work day. User can set date and its work time, or set Optional Worktime it to a whole-day holiday. Interactive Voice Response (IVR) Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys on a telephone keypad.
  • Page 55 PLANET IP PBX user’s manual Edit an IVR Menu Delete an IVR Menu Table 5.8 Interactive Voice Response Configuration Settings Field Description All IVR Menus Select a preferred IVR menu name. Info View the IVR menu as a tree view. Specify the name of the IVR.
  • Page 56 PLANET IP PBX user’s manual Information of the configured keys and actions. Click a node and DEL to Node delete the node and its underlying structure. If a Next Layer is selected, Child Rule sets the key-action associations Child Rule with the next-layer menu.

  • Page 57: Ivr Prompts Management

    PLANET IP PBX user’s manual list. Select one action during the off hours. Play Back Off-Hour Actions Call To No Action Prompt Select a *.wav file if Playback is selected in the Off-Hour Actions list. Enter an extension number if Call To is selected in the Off-Hour Extension Actions list.

  • Page 58: Voice Communication Samples

    PLANET IP PBX user’s manual 6 Voice communication samples There are several ways to make calls to desired destination in IPX-1800N. In this section, we’ll lead you step by step to establish your first voice communication via keypad and web browsers operations.
  • Page 59 PLANET IP PBX user’s manual STEP 3: After setting up the parameters, please refer to the path to activate the settings: Service ---> IP PBX service ---> IP PBX Configuration Reload Machine configurations on the VIP-153PT STEP 1: After creating accounts on the IP PBX system, please log in VIP-153PT via web browser, browse to the SIP Configuration, and refer to the account settings of the IP Extension to complete the SIP parameters.
  • Page 60 PLANET IP PBX user’s manual Machine configurations on the VIP-156 STEP 1: Please log in VIP-156 via web browser, browse to the SIP Settings menu. In the setting page, please browse to the Service Domain page, and insert the SIP parameters for IP PBX system.

  • Page 61: Ip Pbx System – Ipx-1800N (A Uto - Config )

    PLANET IP PBX user’s manual Voice communication via IP PBX system – IPX-1800N (Auto-config) In the following sample, we’ll introduce how to integrate the client with our IP PBX system IPX-1800N via Auto-config feature. Registration / Authentication IPX-1800 LAN IP Address: 192.168.1.1 VIP-153PT IP Address: 192.168.1.2 Line Number: 1001 Machine configurations on the IPX-1800N...
  • Page 62 PLANET IP PBX user’s manual • 192.168.1.1 is the IP address of IPX-1800 Note STEP 2: Please browse to the Device configuration. STEP 3: Please press the Show extensions button to create the two extension accounts/password: 1001/123 (for VIP-153PT), and 1002/123(for VIP-156) for the voice calls. IP Phone menu and create new device for the auto...
  • Page 63 PLANET IP PBX user’s manual STEP 4: After setting up the parameters, please refer to the path to activate the settings: Service ---> IP PBX service ---> IP PBX configuration reload Machine configurations on the VIP-153PT STEP 5: Please log in VIP-153PT via web browser, please browse to the Phone Configuration page, and enable the IPX PBX setting features for IP PBX system.
  • Page 64 PLANET IP PBX user’s manual Machine configurations on the VIP-156 STEP 7: Please log in VIP-156 via web browser, browse to the Advanced Settings menu. In the setting page, please browse to the Auto-config page, and enable the Auto Configuration features for IP PBX system.

  • Page 65: Isdn Pstn Trunk Procedure

    PLANET IP PBX user’s manual ISDN PSTN Trunk Procedure: STEP 1: Please browse to “ISDN PSTN trunk” page in “Trunk” menu, and refer to the following configuration steps for more understandings: Press <Add new> button from the left panel to add a new ISND PSTN trunk. For example: Trunk Group =1 Trunk ports = 1,2...
  • Page 66 PLANET IP PBX user’s manual STEP 2: Please browse to “Route management” page in “Route” menu to add routes ID in IP PBX system. Press <Add new> button from the left panel to add a new routes table and Insert following data: Route ID: a unique ID containing alphabets, numbers, and underscore only without spaces;...
  • Page 67 PLANET IP PBX user’s manual STEP 4: Please browse to “Usergroup” page in “User” menu, and select outbound “SIP accounts number” trunks accessible by this usergroup.
  • Page 68 PLANET IP PBX user’s manual After these configurations, be sure to press to “Save” button to apply settings and browse to “IP PBX service” page in “Service” menu to click the “Reload” button to make the settings effective. IPX-1800N Usage: IPX-1800N IP Ext 1001 calls to ISDN PSTN number Human operation at IPX Caller side...

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