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Itronix GoBook Pro Getting Started

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GoBook Pro Help
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Getting Started

Congratulations on your purchase of the Itronix GoBook Pro computer! Your new GoBook Pro
features the most innovative advances in portable computing technology. It combines state-of-the-art
ergonomics with a rugged, durable architecture to provide you with a notebook computer that is
compact, powerful, rugged and easy to use. Designed for a wide range of business and personal
productivity applications, the GoBook Pro is an ideal choice for use in applications that require the
ultimate in ruggedness, durability, performance and intrinsic safety.
For maximum expandability without compromising portability, the GoBook Pro accommodates a
number of modules, including USB interfaces and one
PC card
slot. The high capacity
hard disk
drive
provides you with plenty of storage space for multimedia files and applications.
The GoBook Pro features a standard 81-key Nitevue®
keyboard
(82-key international). The high-
resolution 10.4-inch touch screen LCD panel provides clear and crisp viewing with touch screen
convenience.
This User's Guide contains all the information you need to set up and use your new GoBook Pro. It
describes all the features of the GoBook Pro in an easy-to-read yet thorough manner.
1. Getting Started Topics
GoBook Pro Help
file://C:\WINDOWS\TEMP\~hh6357.htm
5/23/01

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  • Page 1: Getting Started

    10.4-inch touch screen LCD panel provides clear and crisp viewing with touch screen convenience. This User’s Guide contains all the information you need to set up and use your new GoBook Pro. It describes all the features of the GoBook Pro in an easy-to-read yet thorough manner.

  • Page 2: Unpacking Your System

    You may have additional components or peripherals if you ordered these items separately. Check your packing slip for a complete list of items included in your package. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 1. Getting Started Topics GoBook Pro Help Precautions You can use your computer under a wide range of environmental conditions.
  • Page 3 On the bottom of the GoBook Pro, there is a label with information on the power requirements of this system. These requirements must be followed. If you are unsure of your local power supply,...
  • Page 4 GoBook Pro Help Page 4 of 74 2 Styluses Quick Start Guide OPTIONS The following items are normally optional, but some vendors may include them in the standard package. Some items may not be available in some countries, or some vendors may choose not to carry all the items.

  • Page 5: Installing The Battery

    Windows offers an online orientation for new Windows users. You can find it in: Start/Programs/Accessories/System Tools. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 1. Getting Started Topics GoBook Pro Help The First Time. . . Using your computer for the first time involves:...

  • Page 6: Connecting The Ac Adapter

    GoBook Pro Help Page 6 of 74 1. Align the battery connectors and place the battery in the computer. 2. Slide the battery latch to the locked position. 3. Make certain that the battery latch engages properly. NOTE When the battery is installed and the computer is connected to AC power, see Connecting the AC Adapter below, it starts charging automatically.

  • Page 7: Adjusting The Volume

    NOTE Adjusting the volume using the function keys produces only a slight change with each press. It may take several presses to increase or decrease the volume to a level that you desire. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 1. Getting Started Topics GoBook Pro Help Calibrating the Touch Screen file://C:\WINDOWS\TEMP\~hh6357.htm...
  • Page 8 GoBook Pro Help Page 8 of 74 Your GoBook Pro computer has a touch screen display. Follow the guidelines below to calibrate the touch screen for optimum use. CAUTION Always use an approved stylus or your finger. Never use sharp, hard, or abrasive implements on the touch screen such as ball point pens, pencils, or keys.

  • Page 9: Startup Problems

    NOTE The Power LED on the AC adapter should be lit as well as the external power LED activity indicator on the GoBook Pro if the AC adapter is connected and functioning properly. Additionally, one of the following power icons should appear in the task tray.

  • Page 10: Individual Parts

    Designed for use by mobile workforces, this computer is a superior work tool for collecting, managing, and communicating information in the field. The following pages describe the external and internal features of your GoBook Pro computer. 2. Getting Familiar with Your Computer Topics...

  • Page 11: Led Activity Indicators

    GoBook Pro Help Page 11 of 74 Left Side View Right Side View Bottom View LED Activity Indicators The activity indicators, located between the keyboard and the touch screen, light up when a particular function of the computer is active. Each indicator is marked with a corresponding symbol and is visible when the lid is open or closed.

  • Page 12: Keyboard Basics

    Keyboard Basics keyboard on the GoBook Pro computer looks much like the keyboard of a typewriter and operates in almost the same way. While typewriter keys put characters on paper, the keys on the laptop enter characters in the computer and perform certain functions, depending on the application or program.

  • Page 13: Restarting The Computer

    GoBook Pro Help Page 13 of 74 81-key US keyboard; 82-key international keyboard Twelve function keys, F1-F12 Embedded numeric keypad Mouse keys and cursor control keys Restarting the Computer Press… To do this CTRL+ALT+DEL twice Soft reboot the computer. CAUTION All open and unsaved data will be lost.

  • Page 14: Arrow Keys

    GoBook Pro Help Page 14 of 74 Description CTRL The CTRL (control) key works with other keys to perform a variety of functions. ENTER The ENTER key signals the computer that you have completed your entry. This is your way of telling the computer to process the information that you have entered.

  • Page 15: Numeric Keypad

    GoBook Pro Help Page 15 of 74 Function key Description FN+F2 Decreases LCD brightness FN+F3 Increases LCD brightness FN+F5 Toggles the audio between mute and on FN+F6 Decrease volume FN+F7 Increase volume FN+F8 Toggles between LCD/CRT displays FN+F10 Suspend to Disk...

  • Page 16: General Guidelines

    Mouse to make adjustments. Connecting an External Keyboard or Mouse You can use your GoBook Pro computer with an optional external keyboard, numeric keypad, or mouse. The devices are “hot swap” capable, which means you do not have to power down the GoBook Pro to connect these devices to the USB connection located on the right side of the unit.

  • Page 17: Disk Drives

    The Hard Disk Drive hard disk provides high-capacity storage and fast access. Windows and most programs are stored here. Your GoBook Pro identifies the hard disk drive as drive C. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 2. Getting Familiar with Your Computer Topics...

  • Page 18: Connecting To An External Monitor

    1. Use the FN+F8 hot keys to cycle through the CRT/LCD settings or do the following: 2. Locate the 15-pin VGA monitor port on the right side panel of your GoBook Pro and connect the video signal cable from the external monitor to the monitor port.

  • Page 19: Right Side Connectors

    10. You can also use the FN+F8 hot keys to cycle through the CRT/LCD settings. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. Making Connections Your computer is equipped with a full array of ports and connectors, including standard input/output (I/O) ports for quickly and easily adding peripheral devices such as printers and monitors.

  • Page 20: Left Side Connectors

    PBX and ISDN systems found in many offices. Digital lines may damage your modem. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. If You Have a Wireless Modem If your GoBook Pro computer is equipped with a wireless modem, you must first register it with the file://C:\WINDOWS\TEMP\~hh6357.htm 5/23/01...

  • Page 21: Registering Your Wireless Modem

    Then follow the on-screen procedures. RIM 902M (Mobitex) for Cingular Record the radio ID and the GoBook Pro Serial number as labeled on the bottom of the GoBook Pro or shipping box. With your company registration account information, call Cingular at 1-800-662-4839 and request registration.

  • Page 22: Wireless Modem Led Status

    Unauthorized use of your radio modem may interfere with local business or government communications, resulting in fines or other legal action. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 4. Wireless Modem Topics GoBook Pro Help Wireless Modem LED Status...

  • Page 23: Installing Your Wireless Modem Software

    “Stop Cisco Systems 340 Series Wireless LAN Adapter”. It can be repowered by doing a suspend/resume, or by rebooting the computer. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 4. Wireless Modem Topics GoBook Pro Help...

  • Page 24: Using Your Wireless Modem

    For more information on how use the built-in diagnostics, visit the RIM website at www.rim.net. Cisco Wireless LAN Driver comes pre-installed 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 4. Wireless Modem Topics GoBook Pro Help Using Your Wireless Modem Following are the procedures for using your wireless modem.

  • Page 25: Using The Battery

    FCC RF exposure limit. Radio (wireless modem) operators must make sure their radio unit is in compliance with these FCC regulations. See Optional Equipment and Accessories important information about vehicle-mounted antennas. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. Power Management 5. Power Mangement Topics GoBook Pro Help Using the Battery Monitoring Battery Power There are two ways to monitor how much power the battery has left.

  • Page 26: Battery Charging

    Battery Charging When you use the AC adapter to connect your GoBook Pro to a power outlet, the internal battery will automatically begin to recharge. While the battery is charging, the External Power Battery Charge LED activity indicator on the indicator panel will be flashing. When the battery is fully charged, the External Power Battery Charge LED activity indicator will turn solid.

  • Page 27: Power Saving Modes

    GoBook Pro Help Page 27 of 74 to recharge. If your computer is turned on and is not in suspend mode , it will take about 6 hours to recharge the battery. Refer to the following table: Charging Discharging System On...

  • Page 28: Power Saving Tips

    GoBook Pro Help Page 28 of 74 There are four ways to initiate suspend mode. The settings can be adjusted in the Power Management dialog box: The computer will automatically enter suspend mode when not used for a set period of time...

  • Page 29: Using The Bios Setup Utility

    BIOS settings. The Setup Utility displays and allows modification of the GoBook Pro components and the configuration of devices that are connected to it. This information is used to test and initialize components at start-up time and to make sure everything runs properly when the system is operating.

  • Page 30: Navigation And Help

    GoBook Pro Help Page 30 of 74 on the computer display that says “Press F2 to run Setup.” When you see this prompt, press the F2 key and the system will start the Setup Utility and display the main menu of the utility.

  • Page 31: The Main Menu

    GoBook Pro Help Page 31 of 74 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 6. Customizing Your BIOS Topics GoBook Pro Help The Main Menu You can change the system date and time on the main menu and view system and extended memory.

  • Page 32: Primary Master

    GoBook Pro Help Page 32 of 74 System Memory Displays amount of conventional memory detected during boot up Extended Displays the amount of extended memory detected Memory during boot up Primary Master The drive type is automatically detected by the BIOS. You can use this menu to view the hard disk configuration.

  • Page 33: Primary Slave

    GoBook Pro Help Page 33 of 74 Multi-Sector Transfers Disabled Any selection except Disabled Standard determines the number of sectors 2 sectors transferred per block. Standard is 4 sectors 1 sector per block 8 sectors 16 sectors LBA Mode Control...

  • Page 34: Boot Options

    GoBook Pro Help Page 34 of 74 Field Setting Function Auto=Autotyping, the drive itself Type Auto None supplies the correct drive CD-ROM information. None=Autotyping is not able to User supply the drive type or end user has selected None, disabling any drive that may be installed.

  • Page 35: The Advanced Menu

    Displays "Press <F2> for Setup" during boot up." Disabling this Prompt Disabled option does not disable <F2>, only the display of the message. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 6. Customizing Your BIOS Topics GoBook Pro Help The Advanced Menu file://C:\WINDOWS\TEMP\~hh6357.htm...

  • Page 36: Setting Function

    GoBook Pro Help Page 36 of 74 Field Setting Function Installed O/S: Other Select the operating system you use most often Win95 Win98 WinMe WinNT2K Reset Yes erases all configuration data in a section of memory for Configuration ESCD (Extended System Configuration Data) which stores Data: the configuration settings for non-PnP plug-in devices.

  • Page 37: The Security Menu

    Input/Output address and the Interrupt number on the next line Auto makes the BIOS configure the port automatically during POST. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 6. Customizing Your BIOS Topics GoBook Pro Help The Security Menu file://C:\WINDOWS\TEMP\~hh6357.htm...
  • Page 38 GoBook Pro Help Page 38 of 74 Field Setting Function Pressing Enter displays the dialog box for entering Set User Up to seven Password alphanumeric the user password. In related systems, this characters password gives restricted access to SETUP menus.

  • Page 39: The Power Menu

    NOTE In some systems, the User and supervisor passwords are related; you cannot have a User password without first creating a Supervisor password. In other systems, you can create and use them independently 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 6. Customizing Your BIOS Topics GoBook Pro Help The Power Menu...
  • Page 40 GoBook Pro Help Page 40 of 74 Field Setting Function Power Disabled Maximum options: pre-defined Savings Customized values. Select Customize to make Maximum Power your own selections from the Savings following fields. Disabled turns off all Maximum power management. Performance...

  • Page 41: The Boot Menu

    Predetermined time to wake up the Time system 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 6. Customizing Your BIOS Topics GoBook Pro Help The Boot Menu When you turn on your computer, it attempts to load the operating system (such as Windows 98) from the device of your choice.

  • Page 42: The Exit Menu

    Shows removable devices Hard Drive Shows hard drive(s) CD-ROM Shows CD-ROM(s) 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 6. Customizing Your BIOS Topics GoBook Pro Help The Exit Menu You use the exit menu to leave the BIOS Setup Utility .
  • Page 43 CMOS. Save Saves all the selections without exiting Setup. You can return to the other Changes menus if you want to review and change your selections. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. Optional Equipment and Accessories file://C:\WINDOWS\TEMP\~hh6357.htm 5/23/01...

  • Page 44: Vehicle Adapter

    Under extremely cold or hot temperatures, or if the system is on, however, it will take longer to charge the battery (up to seven hours). 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 7. Optional Equipment and Accessories Topics GoBook Pro Help file://C:\WINDOWS\TEMP\~hh6357.htm...

  • Page 45: Vehicle Cradle

    GoBook Pro Help Page 45 of 74 Vehicle Cradle vehicle cradle is a vehicle-based docking station designed to safely secure the computer in the vehicle. A standard key lock located on the front of the cradle locks the computer onto the cradle for security purposes.

  • Page 46: Communicating With Other Devices

    Connect the external device to either of the USB ports on the back of the cradle, and then place the GoBook Pro onto the vehicle cradle. You can install or remove the computer from the vehicle cradle without connecting or disconnecting the cables.

  • Page 47: Selecting The Right Surge Protection

    79_0100_001 © 2001 Itronix Corporation. All rights reserved. 7. Optional Equipment and Accessories Topics GoBook Pro Help Surge Protection A large number of computer and high technology equipment damage is directly related to AC power and telephone line problems.

  • Page 48: Selecting The Right Equipment

    GoBook Pro Help Page 48 of 74 service. Surge Environment Surge environment refers to the damage potential from electrical surges in a particular geographical area. A high quality suppressor should be used if there is frequent lightning activity in the area and the...

  • Page 49: Touch Screen Care

    GoBook Pro Help Page 49 of 74 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 7. Optional Equipment and Accessories Topics GoBook Pro Help Parallel Adapter 79_0100_001 © 2001 Itronix Corporation. All rights reserved. Maintenance and Storage The GoBook Pro is ruggedized and weather resistant.

  • Page 50: Hard Drive Care And Handling

    To reduce exposure to high operating shocks, the GoBook Pro uses power modes for the hard drive that prevent the read/write heads from being positioned over the disk when it is not being used: idle mode and standby mode.

  • Page 51: External Pc Card Hard Drives

    After you have run SCANDISK and the problem persists or becomes more severe, or if SCANDISK finds more than ten bad clusters, return the unit for service. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. 8. Maintenance and Storage Topics GoBook Pro Help file://C:\WINDOWS\TEMP\~hh6357.htm...

  • Page 52: Battery Maintenance And Storage

    Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the GoBook Pro does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°...
  • Page 53 GoBook Pro Help Page 53 of 74 Charge the batteries daily or whenever their capacity is low. Operate the computer within the recommended temperature ranges of 0°C to +60°C (32°F to +140°F). Care and Cleaning Physical Inspection Periodically inspect the computer and accessories for wear, damage, loose or missing parts.

  • Page 54: Storing Your Computer

    Connectors can be cleaned with a cotton swab dipped in isopropyl alcohol. Storing Your Computer You can store the GoBook Pro for approximately 7 - 10 days without losing data as long as the battery is fully charged to begin with.

  • Page 55: Post Messages

    Applications A. Error Messages Topics GoBook Pro Help POST Messages When the GoBook Pro computer restarts, it tests its hardware components. This test is called the Power On Self Test (POST) . If the system finds an error during this test, it displays an error message.
  • Page 56 GoBook Pro Help Page 56 of 74 Keyboard controller failed test. May require replacing keyboard controller. Keyboard locked - Unlock key switch Unlock the system to proceed. Monitor type does not match CMOS - Run SETUP Monitor type not correctly identified in Setup Shadow Ram Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.
  • Page 57 GoBook Pro Help Page 57 of 74 Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On systems with control of wait states, improper Setup settings can also terminate POST and cause this error on the next boot.
  • Page 58 GoBook Pro Help Page 58 of 74 ServerBIOS2 test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.
  • Page 59 GoBook Pro Help Page 59 of 74 nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kilobytes successfully tested. nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested.

  • Page 60: Ms-Dos Messages

    BIOS which can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS successfully copied to shadow RAM. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. A. Error Messages Topics GoBook Pro Help MS-DOS Messages MS-DOS operating system may display a warning or error message if it encounters a problem with a command in the CONFIG.SYS or AUTOEXEC.BAT file, or a command that you entered at the DOS...

  • Page 61: Windows Messages

    79_0100_001 © 2001 Itronix Corporation. All rights reserved. Troubleshooting This section is designed to help you determine and fix problems you might encounter while operating the GoBook Pro computer. Try the following things in order: file://C:\WINDOWS\TEMP\~hh6357.htm 5/23/01...
  • Page 62 Answer “Yes” to this question and follow the instructions on the screen to install it. Verify with your company that your computer has an internal modem installed. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. file://C:\WINDOWS\TEMP\~hh6357.htm 5/23/01...
  • Page 63 GoBook Pro Help Page 63 of 74 B. Troubleshooting Topics GoBook Pro Help Batteries The battery does not charge To prevent possible damage to the battery, the system will not allow a charge if the battery temperature is extremely hot or cold (such as in a closed, unattended vehicle). If possible, charge the battery in a location with a moderate temperature of around 20°C (68°F).
  • Page 64 Consider replacing your battery if you are not getting the usage you need from it. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help Display The display performance is slow The temperature may be too cold.

  • Page 65: Hard Disk

    I changed my display resolution, but I see no difference on the screen Try restarting your computer for the changes to take effect. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help Hard Disk The hard disk will not spin up so the computer can’t boot up...
  • Page 66 GoBook Pro Help Page 66 of 74 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help I/O Ports I can’t access a serial port Make sure another application is not using the same port Make sure the correct COM port is selected in your application. Refer to the...

  • Page 67: Landline Modems

    GoBook Pro Help Page 67 of 74 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help Landline Modems The modem doesn’t work When you first try to use HyperTerminal or similar application , the system responds with a message asking if you want to install the modem.
  • Page 68 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help...
  • Page 69 , check the electrical outlet you are using to make sure it is working properly. If the GoBook Pro computer does not turn on, restart the computer by holding down both mouse buttons for at least 10 seconds and then release the buttons.
  • Page 70 Try resetting the computer again. If this doesn’t work, remove all power, and allow the unit to remain idle for ten minutes. After ten minutes, connect external power and retry. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help...

  • Page 71: Pen/Touch Screen

    Before you remove the card, select the PC card icon in the system “tray” area of the screen (near the clock in the lower right corner), and choose “Stop [card name] card.” 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help...

  • Page 72: Wireless Modems

    The touch screen display warps or pillows in high humidity The computer remains functional; however, moving the computer to a more suitable environment will allow the display to recover. 79_0100_001 © 2001 Itronix Corporation. All rights reserved. B. Troubleshooting Topics GoBook Pro Help Wireless Modems...
  • Page 73 GoBook Pro Help Page 73 of 74 8. If a red X is displayed in the check box next to “Ping the network” then your CDPD radio cannot deliver a packet to itself through the CDPD network. Check with your CDPD network provider to verify your NEI and DNS are correct.
  • Page 74 Entering “P” will result in a display similar to the one below: Ping: Sending SDU to yourself PING: STATUS SDU has been sent Received SDU from 8800C746 - length 42 79_0100_001 © 2001 Itronix Corporation. All rights reserved. file://C:\WINDOWS\TEMP\~hh6357.htm 5/23/01...

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