Myq ® Account Issues - Chamberlain LA500U Troubleshooting Manual

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MyQ ACCOUNT ISSUES
PROBLEM
The MyQ-Enabled Gate Operator will not respond to the app.
SOLUTION
• Confirm the green LED on the Internet Gateway is illuminated and solid. If the green LED is not illuminated or blinking, see Connection Issues
section.
• For a MyQ-Enabled Gate Operator, confirm that the operator is powered up and fully operational. Control the MyQ-Enabled Gate Operator from a
remote control.
• Confirm the MyQ-Enabled Gate Operator has been added to the MyQ account (a gate operator image should be present on the Places screen of the
app).
• Confirm the signal from the Internet Gateway can reach the MyQ-Enabled Gate Operator. Depending upon obstructions, the average range from the
Internet Gateway is between 300 to 600 feet. Are there too many walls between the Internet Gateway and the gate operator?
To test a MyQ-Enabled Gate Operator, program a remote control to the operator and stand near the Internet Gateway. Test if a remote control can
operate the MyQ-Enabled Gate Operator. If necessary, relocate the Internet Gateway closer to the MyQ-Enabled Gate Operator using a longer CAT5
cable or higher quality Ethernet cable (up to 100 feet).
• MyQ devices communicate using a 900 MHz radio signal. Electronic devices in the same area of the Internet Gateway or MyQ-Enabled Gate
Operator may create a range issue. Some troubleshooting options include powering down or relocating other 900 MHz products (900 MHz cordless
phone, etc.) in the area of the MyQ-Enabled Gate Operator causing the interference.
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MyQ
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