Chamberlain LA500U Troubleshooting Manual page 29

FREQUENTLY ASKED QUESTIONS
Can the Internet Gateway be connected from a remote location using the Wide Area Network (WAN) to our corporate offices and access the
Internet from the corporate location?
If the Internet Gateway is successfully connected to the MyQ
and control a MyQ device from any location. All MyQ-Enabled devices must be on the MyQ account and be within transmitting capability of the Internet
Gateway.
Are communications to/from the Internet Gateway encrypted?
The Internet Gateway uses AES-128 encryption for all communications through the Internet. The Internet Gateway uses proprietary data encryption
over 900 MHz to/from MyQ devices.
How can the MAC address of the Internet Gateway be obtained?
To obtain the MAC address, connect the Internet Gateway to a network router and use a computer to login into the router and locate the MAC address
within the connected devices list. A MAC address for an Internet Gateway should be in the following format: 64:52:99: XX: XX: XX.
How to put a MyQ Gate Operator into programming/learn mode:
Press the learn button twice on the primary operator (the operator will beep as it enters learn mode). The Internet Gateway will pair to the gate
operator if it is within range, and the gate operator will beep again if programming is successful.
How to use the RESET button to put a MyQ Gate Operator into programming / learn mode when the gate is closed:
1. Ensure the gate is closed.
2. Give the gate operator an OPEN command.
3. Within 30 seconds, when the gate is at the open limit, press and release the RESET button 3 times (on the primary gate) to put the primary
operator into high band learn mode (the gate operator will beep as it enters learn mode).
4. The Internet Gateway will pair to the gate operator if it is within range and the gate operator will beep again if programming is successful.
5. The status as shown by the Internet Gateway app will be either "open" or "closed". The gate operator can then be controlled through the Internet
Gateway app.
®
MyQ
®
server (green LED on MyQ Gateway is illuminated and solid), the MyQ app can monitor
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