When To Call A Service Agent - Panasonic NE-SCV2 Operating Instructions Manual

When to Call a Service Agent

If a "U" or "F" Appears In The Display
Start all over again after checking the contents when the following display appears. Display disappears
when Stop/Reset pad is pressed.
Display
U16
U17
U19
U40
U41
U88
F F30
code e.g. etc.
48
Cause
The SD Memory Card is locked.
Insert the SD Memory Card again after
O
releasing the lock.O(p.50)
Lock is released
when this part is
pushed upwards.
A card other than the specified SD Memory Card is inserted.
Take out the SD Memory Card and check. (p.50)
O
If the "U17" appears even after inserting the specified SD
Memory Card, the SD Memory Card may be damaged.
The SD Memory Card is not inserted.
Please insert the specified SD Memory Card. (p.50)
O
The appliance is operated without food in the oven.
O Put the food into the oven and heat.
Earthing is incomplete.
Contact the dealer or a service agent. (p.49)
O
The touch screen is touched for a while.
Has the screen been touched for 25 seconds or more?
O
Is there any dirt stuck on the screen?
O
If the "F" code does not disappear even after pressing the Stop/
Reset pad, pull out the plug and then plug it in again after
5 seconds.
The oven is faulty if the "F" code still appears.
Contact the dealer or a service agent. (p.49)
If There Is Damage To The Oven
Contact a service agent immediately if you find damage to the supply cord, control panel, cavity, accessories,
or the door. It is best not to use the oven again until you have ascertained from the service agent that it is safe
to do so. Remember to give the service agent as much information as possible. See "Contacting A Service
Agent" below.
If The Oven Is Not Working
SCV2BP
If you find the oven is not working, follow these points before contacting a service agent. Check:
RABN SU7FA029690
1. The oven door is closed.
RP-SDFC51 MADE IN JAPAN
2. The required function(s) have been set correctly and the Start pad pressed. (pp.28–41)
3. The programme lock has not been activated or deactivated against your requirements.
4. The oven is connected to a 16 amp outlet and the supply is operational. Try another power point, there
maybe a problem with the outlet or even a total power failure.
5. The oven is not connected to the electrical supply by means of an adaptor or extension cable.
6. The air vents are not blocked. If they are, unblock them, leave the oven for 15 minutes and then try again.
7. The "Troubleshooting" and "Common Queries" section on pp.46–47.
If the oven is still not operational, contact your service agent with all your details. See "Contacting A Service
Agent" below.
Contacting A Service Agent
If your oven should require a service, please contact the below and we will provide details of an appropriate
service agent.
UK: +44 344 844 3899
Ireland: +353 012 898 333
(Phone numbers are subject to change without notice.)
When contacting a service agent always remember to state clearly the following information:
1. The address and name, if applicable, of the site where the oven is situated.
2. The telephone number of that site.
3. A contact name at that site.
4. The model number and serial number of the oven; these numbers can be found on the left side of the oven.
5. The problem with the oven, including the Failure Code number.
6. If known, from where and when the oven was purchased.
7. When the site will be open for an engineer to visit.
49