Troubleshooting; Storage; Disposal - Proactive thera3+ Instruction Manual

TROUBLESHOOTING

If your device does not seem to be operating correctly, refer to the
chart below to determine what may be wrong. If none of these
measures correct the problem, the device should be serviced.
Problem Possible cause
Displays fail Low Battery
to light up
Weak or no Electrodes are dried
stimulation out or dirty
Electrodes are
improperly positioned
Old / worn / damaged
lead wires
Intensity is too high
Stimulation is
uncomfortable
Electrodes are too
close together
Damaged or worn
electrodes or lead wires
Electrode active area
is too small
Refer to the program
section on p.12 for
more details
Intermittent
Program option in use
output
Lead wires
Solution
Battery may be low and needs to
be charged
Replace and reconnect the electrodes
Reposition and reconnect
the electrodes
Replace the electrodes or lead wires
Decrease intensity
Reposition the electrodes
Replace the electrodes or lead wires
Replace electrodes with ones that are
2
16 cm (4 cm x 4 cm or 1.5" x 1.5")
or larger
Please check the manual before use
Some programs will seem intermittent.
This is expected. Refer to the program
section on page 13 for more details.
1) Verify connection is secure
and firmly in place
2) Turn down the intensity. Rotate lead
wires in socket 90°. If the problem
persists, replace lead wire.
3) If replacing the lead wire does not
solve this problem, contact us at:
1-800-363-2381
20
Problem Possible cause
Stimulation Improper electrode
is ineffective placement
Unknown
The skin Repetitive use of
becomes the electrodes on the
same site
red and / or
you feel a
The electrodes aren't
stabbing pain
applied on the skin properly
The electrodes are dirty
The surface of the
electrode is scratched
Output current
The electrode pads
stops during come off the skin
therapy
A cable is disconnected
Battery is low
• Store the device in a dry place and protect it against heat,
sunshine and moisture.
• Never place any heavy objects on the device.

DISPOSAL

Please dispose of the device in accordance with the directive
2012/19/EU WEEE (Waste Electrical and Electronic Equipment).
Contact your local distributor for information regarding disposal
of the unit and accessories.
Solution
Reposition electrode
Contact your doctor
Reposition the electrodes. If at any
time you feel pain or discomfort, stop
use immediately
Ensure the electrodes are attached
securely to the skin
Clean the electrode pads with a damp,
lint-free cloth or replace with new
electrodes. Clean the electrode cord
according to the description in the
user manual
Replace with a new electrode
Turn off the device and attach the
electrode firmly to the skin
Turn off the device and connect the cable
Charge battery

STORAGE

21