Technical Support And Customer Service - Emerson AMS 6500 Reference Manual

Introduction
1.3

Technical Support and Customer Service

When you contact Technical Support, be ready with a screen capture of the error message
and details such as when and how the error occurred.
Hardware Technical Help
Have the number of the current version of your firmware ready when you call.
Software Technical Help
Provide the software version numbers of both your Microsoft
and AMS Machinery Manager, and your AMS Machinery Manager serial number. To find
AMS Machinery Manager version and serial numbers, select Help > About.
Be at your computer when you call. We can serve you better when we can work through
the problem together.
Software Technical Support
Emerson provides technical support through the following for those with an active support
agreement:
•
•
•
Customer Service
Contact Customer Service for all non-technical issues, such as ordering replacement parts.
Contact us
For Emerson Technical Support and Customer Service Toll Free numbers, email addresses,
and hours of operation, please visit
http://www2.emersonprocess.com/en-US/brands/sureservice/Pages/TechnicalSupport.aspx
1.4 Disclaimer
This manual is provided for informational purposes. EMERSON MAKES NO WARRANTY OF
ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Emerson shall not be liable for errors, omissions, or inconsistencies that may be contained
herein or for incidental or consequential damages in connection with the furnishing,
performance, or use of this material. Information in this document is subject to change
without notice and does not represent a commitment on the part of Emerson. The
information in this manual is not all-inclusive and cannot cover all unique situations.
2
Telephone assistance and communication via the Internet.
Mass updates that are released during that time.
Interim updates upon request. Please contact Emerson Technical Support for more
information.
®
Windows operating system
MHM-97125-PBF-EN, R0