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1.5 Spare parts
1.6 Guarantee terms
1.7 Customer service
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Safety
METIS Vision MV05 / MV09 Rugged Thermovision Camera
Loss of guarantee
The manufacturer's guarantee is invalidated if non-
approved spare parts or the wrong accessories are
used.
Purchase spare parts and accessories directly from the manufacturer.
For suitable accessories
Hidden defects on the product supplied by the vendor that are report-
ed to the vendor within 12 months after delivery will be rectified by the
vendor, or the vendor will supply a replacement, at vendor's discre-
tion. All further claims made by the customer against the supplier and
his official representatives are excluded, in particular claims for com-
pensation in respect of damage not arising in or on the object sup-
plied. This does not apply unless subject to liability in cases of intent,
gross negligence, or the lack of assured characteristics.
For repairs paid for by the customer a guarantee of 180 days from the
day of delivery is granted. If a device shows defects within this period
that can be confirmed by the vendor then either a repair or replace-
ment delivery will be provided, at vendor's discretion, considering the
device has been returned at customer's expense.
If you have questions or need information, please do not hesitate to
contact our Customer Service.
In addition our employees are always interested in new information
and experiences associated with the application and that could be
valuable for improving our products.
This chapter provides an overview for all important safety aspects to
be considered for optimal protection of personnel as well as safe and
trouble-free operation of the TCU.
Failure to observe the instructions and safety notes of this manual
may cause hazards and/or damage to the equipment.
Chapter 5.3 'Accessories' on page 17.
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