Canon UFR II User Manual page 145

Cause 1.
You cannot connect to the Internet from the computer you are using.
Remedy
The functions required for printing with a store app are installed from the Windows store via the Internet.
Check that you can access the Windows store from the computer you are using, then reinstall the driver.
Cause 2.
The account you used to log onto Windows is not associated with a Microsoft account.
Remedy
Use a Microsoft account to install from the Windows store.
If the account you are using when logging onto Windows is an account other than a Microsoft account (a local
account or domain account), you need to associate it with a Microsoft account following the procedure below,
then install.
(1) Display the [Accounts] screen.
In Windows 10/Server 2016
Select [Settings] > [Accounts].
In Windows 8.1/Server 2012 R2
Display the charm bar in the [Desktop] screen → select [
(2) Set association with a Microsoft account.
In Windows 10/Server 2016
Select [Your info] > [Sign in with a Microsoft account instead].
In Windows 8.1/Server 2012 R2
Select [Your account] > [Connect to a Microsoft account].
When you have finished configuring the settings according to the instructions on the screen, check that the
associated Microsoft account is displayed in the account information.
Cause 3.
The app is set so that the Windows standard print settings screen is displayed.
Remedy
If you are printing from a store app, set the app so that the print settings screen of the driver is displayed.
(1) Start the Canon Office Printer Utility.
In Windows 10/Server 2016
Select the Start menu > [Canon Office Printer Utility] from the list of apps.
In Windows 8.1/Server 2012 R2
Click [ ] at the bottom of the [Start] screen > [Canon Office Printer Utility] in the [Apps] screen.
(2) Display the [Options] screen of the Canon Office Printer Utility.
In Windows 10/Server 2016
Select the menu [
In Windows 8.1/Server 2012 R2
Display the charm bar in the [Desktop] screen → select [
(3) Disable [Settings for print settings screen] > [Always display in compatibility mode].
Troubleshooting
] at the top of the app screen > [Settings] > [Options].
141
Settings] > [Change PC settings] > [Accounts].
Settings] > [Options].