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6. 2 Print Problem
Problem
Not Printing
No print on the
label
Continuous feeding
labels
Paper Jam
Poor Print Quality
Possible Cause
Check if interface cable is well
connected to the interface connector.
The serial port cable pin configuration is
not pin to pin connected.
The serial port setting is not consistent
between host and printer.
The port specified in the Windows driver
is not correct.
The Ethernet IP, subnet mask, gateway
is not configured properly.
Label loaded not correctly.
The printer setting may go wrong.
Gap/black mark sensor sensitivity is not
set properly (sensor sensitivity is not
enough)
Make sure label size is set properly.
Labels may be stuck inside the printer
mechanism near the sensor area.
Top cover is not closed properly.
Wrong power supply is connected with
printer.
Check if supply is loaded correctly.
Check if dust or adhesives are
accumulated on the print head.
Check if print density is set properly.
Check print head test pattern if head
element is damaged.
-
Re-connect cable to interface.
Please replace the cable with pin to
pin connected.
Please reset the serial port setting.
Select the correct printer port in the
driver.
Configure the IP, subnet mask and
gateway.
Follow the instructions in loading the
media.
Please do the initialization and
gap/black mark calibration.
Calibrate the gap/black mark sensor.
Set label size exactly as installed
paper in the labeling software or
program.
Remove the stuck label.
Close the top cover completely and
make sure the right side and left side
levers are latched properly.
Check if 24V DC output is supplied by
the power supply.
Reload the supply.
Clean the print head.
Adjust the print density and print
speed.
Run printer self-test and check the
print head test pattern if there is dot
missing in the pattern.
34 -
Recovery Procedure
P220 123-0 0 1_ C
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