GE CModel C-RS Installation Manual page 54

Warranty
Return Policy
If a GE Sensing instrument malfunctions within the warranty period, the following procedure must be completed:
1. Notify GE Sensing, giving full details of the problem, and provide the model number and serial number of the
instrument. If the nature of the problem indicates the need for factory service, GE Sensing will issue a RETURN
AUTHORIZATION NUMBER (RAN), and shipping instructions for the return of the instrument to a service
center will be provided.
2. If GE Sensing instructs you to send your instrument to a service center, it must be shipped prepaid to the authorized
repair station indicated in the shipping instructions.
3. Upon receipt, GE Sensing will evaluate the instrument to determine the cause of the malfunction.
Then, one of the following courses of action will then be taken:
•
If the damage is covered under the terms of the warranty, the instrument will be repaired at no cost to the owner and
returned.
•
If GE Sensing determines that the damage is not covered under the terms of the warranty, or if the warranty has
expired, an estimate for the cost of the repairs at standard rates will be provided. Upon receipt of the owner's
approval to proceed, the instrument will be repaired and returned.
46 C-RS Ultrasonic Flow Transducer Installation Guide