Arris SurfBoard SBG6900-AC Quick Start Manual

Gateway Label
The gateway label is located on the bottom of
your SBG6900-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and Serial number (see S/N) listed on the
gateway label.
If the label is
not attached,
please refer to
the bottom of
your gateway.
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network. It is highly
recommended that you change the network name or add
additional wireless networks.
• WI-FI SECURITY KEY - Wireless network password to
access your wireless network. It is highly recommended
that you change the default Wi-Fi Security Key to a more
secure password to protect your wireless network from
unauthorized access.
• S/N - Gateway serial number. Your service provider may
request this number to activate your gateway.
• HFC MAC ID - Your service provider may request the Media
Access Control (MAC) number to activate your gateway.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
:
Wi-Fi Security Key #3
Additional SSID:
Add'l Wi-Fi Security Key:
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by
any means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered
trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be
used in this document to refer to either the entities claiming the marks and the
names of their products. ARRIS disclaims proprietary interest in the marks and
names of others.
All other product or service names are the property of their respective owners.
No part of the contents of this document may be reproduced or transmitted in
any form or by any means without the written permission of the publisher.
ARSVD01670-a 10/2015
4
SBG6900-AC
Wireless Cable Modem Gateway
Quick Start Guide
In the Box

What You Should Know

The SBG6900-AC is a combination wireless cable modem and
router that uses DOCSIS 3.0 technology to provide ultra high-speed
wired or wireless Internet access from your computer and other
wireless network devices on your home or small business network.
SBG6900-AC
The SBG6900-AC connects to the existing coaxial cable connection
Wireless Cable
in your home and does not require any new wiring.
Modem Gateway
This quick start guide will help you install your SBG6900-AC and set
up a secure wireless network connection on your home or small
business network.
Power Cord
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices must
support 802.11ac. For optimal performance with 802.11ac, you
Ethernet Cable
should connect any wireless devices using older networking
protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz
wireless network).
Software License
& Warranty Card To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6900-AC User
Guide for more information. It is available online at the ARRIS
Support website: www.arris.com/consumer.
Support Information
Card
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support
website.
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you
may have to contact your service provider for assistance. To save
time, make sure you have the Gateway model name
(SBG6900-AC), HFC MAC ID, and Serial Number (S/N) listed on the
gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.