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Synchronization
— frequently asked questions
Can I reconcile email messages over the
•
wireless network?
Can I synchronize calendar items over the
•
wireless network?
How do I handle conflicts between my phone
•
and mailbox?
Why are some of my email messages not
•
reconciling over the wireless network?
Can I reconcile with my personal folders?
•
Can I remotely empty the deleted messages
•
folder on my computer?
Can I reconcile email messages over
the wireless network?
Yes. If your phone is integrated with an email
account using the BlackBerry Enterprise Server
version 3.6 or later for Microsoft® Exchange, or
the BlackBerry Enterprise Server version 2.2 or
later for IBM® Lotus® Domino®, verify that
wireless email reconciliation is enabled in the
messages options.
If your phone is integrated with an email account
using the BlackBerry Web Client, and your service
provider supports wireless email reconciliation,
verify that you have enabled wireless email
reconciliation in the messages options.
Can I synchronize calendar items
over the wireless network?
If your phone is integrated with an email account
using the BlackBerry Enterprise Server version 2.1
or later, calendar appointments and meetings
might be all that can be synchronized over the
wireless network. For more information on setting
wireless calendar synchronization, refer to the
BlackBerry Desktop Software Online Help
Your phone radio must be on and you must be in
an area of sufficient wireless coverage for items to
synchronize over the wireless network. For more
information on wireless coverage levels, refer to
the printed documentation that accompanied
your phone.
How do I handle conflicts between
my phone and mailbox?
A conflict might occur if you edit the same item
on both your phone and mailbox before
synchronization takes place.
If you enable wireless email reconciliation, you can
set whether the phone or mailbox takes
precedence when a conflict occurs. In the
messages options, click Email Reconciliation. Set
the On Conflict field to the preferred option. You
can set this option for each message service on
your phone.
If you use the BlackBerry Desktop Software to
enable wireless calendar synchronization, you can
adjust the calendar conflict resolution settings in
the desktop software. For more information, refer
BlackBerry Desktop Software Online Help
to the
.
.
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