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Questions & Answers
If you have any questions about using your phone, visit us anytime at
www.BenQMobile.com/customercare.For additional help, we have listed below some
frequently asked questions and answers.
Configuration service
To help you set up your mobile phone for the data service WAP, MMS, e-mail and Internet,
you can use a configuration service. This service is used to have the necessary settings
for your mobile phone sent to you by SMS. We recommend that you contact your network
provider who will send you the configuration messages.
As an alternative you can also use the "Setting Configurator" at
www.BenQMobile.com/customercare. We will then send you the configuration
messages. Please follow the instructions contained in those messages.
Problem
Phone cannot be
switched on.
Standby time is too
short.
Possible causes
On/Off key not pressed long enough. Press On/Off key for at least 2 seconds.
Flat battery.
Battery contacts dirty.
See also below under
"Charging error".
Frequent use of organiser and
games.
Fast search activated.
Display illumination switched on.
Unintentional keystrokes
(illumination!).
Questions & Answers
Possible solution
Charge battery. Check charging indicator in
the display.
Clean contacts.
Restrict use if applicable.
Deactivate fast search (page 85).
Switch off display illumination (page 70) or set
Energy saving
screensaver style to
Switch on Auto key lock (page 82).
111
(page 70).
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