Questions & Answers - Siemens C65 User Manual

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114 Questions & Answers
Questions & Answers
If you have any questions on the use of your phone, you can contact us at
www.siemens-mobile.com/customercare around the clock. As further help we have listed
below some frequently asked questions and answers.
Problem
Phone cannot be
switched on.
Too little standby
time.
Charging error
(charge icon not
displayed).
SIM error.
Possible causes
On/Off key not pressed long
enough.
Flat battery.
Battery contacts dirty.
See also below under
"Charging error".
Frequent use of applications such
as organiser, games, camera.
Fast search activated.
Display illumination switched on. Switch off display illumination (p. 78).
Unintentional keystrokes
(illumination!).
Battery totally discharged.
Temperature out of range:
+5 °C to +40 °C.
Contact problem
No mains voltage.
Wrong charger.
Battery faulty.
SIM card not inserted correctly. Check that the SIM card is inserted correctly
Dirty SIM card contacts.
SIM card with wrong voltage.
SIM card damaged
(e.g., broken).
Possible solution
Press On/Off key for at least 2 seconds.
Charge battery. Check charging indicator in
the display.
Clean contacts.
Restrict use if applicable.
Deactivate fast search(p. 91).
Activate key lock (p. 88).
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Make sure the ambient temperature is right, wait for
a while, then recharge.
Check power supply and connection to the phone.
Check battery contacts and telephone connection
socket, clean them if necessary, then insert battery
again.
Use different mains power socket; check mains
voltage.
Only use original Siemens accessories.
Replace battery.
(p. 13).
Clean SIM card with a dry cloth.
Use 3V SIM cards only.
Carry out a visual check. Ask service provider to
change SIM card.