VTech 18150 TWIN User Manual
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VTech 18150 TWIN User Manual

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Model:
VTech 18150 TWIN
For product support
please call: 1 300 369 193
User Guide

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Summary of Contents for VTech 18150 TWIN

  • Page 1 User Guide For product support Model: please call: 1 300 369 193 VTech 18150 TWIN...
  • Page 2 INTRODUCTION To your VTech 18150 DECT6.0 Cordless Phone with Answering Machine • Phonebook –The phonebook stores up to 00 entries. • Calling Number Display* lets you see who’s calling. Your phone stores details of the last 50 callers in the Call List.
  • Page 3 GOT EVERYTHING? The package contains the following items: • VTech 18150 telephone base •  VTech 18150 handsets •  VTech 18150 chargers • 3 Power adaptors • Telephone line cord and adaptor •  NiMH rechargeable battery packs •...

  • Page 4: Table Of Contents

    IN THIs GUIDE Important safety instructions Getting started Location Setting up Battery low warning Battery performance Using your VTech 18150 phone on a broadband ADSL line? Date and time Getting to know your phone Handset overview Telephone base overview Navigating the menus...
  • Page 5 Handset speakerphone Volume control Mute Temporary ringer silencing Hold Redial Chain dialing Handset locator Multiple handset use Join a call in progress Intercom Answer an incoming call during an intercom call Call transfer using intercom One-touch broadcast (OTB) Turn OTB on or off OTB call to a single device Change a one-to-one broadcast call to an intercom call...
  • Page 6 Alphabetical search edit a phonebook entry Delete a phonebook entry Phone settings Using the menu Set date and time Ringer volume Ringer melody Key tone Flash time ECO mode Calling number display announce QUIET mode Reset Telephone Network Services* Calling Number Display Memory match Call log display screen message Missed call indicator...
  • Page 7 Delete the entire call log Network Voicemail Call guard Add a block list entry Review block list entries Delete a block list entry Block calls without number Call guard announce Outgoing message for calls without number Answering machine Answer on/off Outgoing message Message playback Delete all messages...
  • Page 8 General information Replacing the handset batteries Safety Cleaning Environmental How many telephones can you have? Customer service & Product warranty...

  • Page 9: Important Safety Instructions

    IMPORTANT sAfETY INsTRUCTIONs When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all the instructions. Follow all warnings and instructions marked on the product.
  • Page 10 The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. VTech will not be held liable for damage arising from such noncompliance. Use only the power adaptors supplied with this product.

  • Page 11: Getting Started

    GETTING sTARTED LOCATION Place your VTech 18150 within  metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your VTech 18150 works by sending radio signals between the base and handset.

  • Page 12: Setting Up

    sETTING UP Telephone base installation Insert the power adapter and the telephone line cord into the telephone base. Insert the telephone line cord into a telephone wall jack. If you have DSL high speed internet service, a DSL filter (not included) is required. Insert the other end of the power adapter into the wall outlet.
  • Page 13 Handset charger installation Plug the power cable into the charger base. Plug the other end into a mains power wall socket. Install batteries to handset, and place the handset in the handset charger to charge. Mains power wall socket Note: Ensure power cord is fed through slot on base so unit sits flush with the desk.
  • Page 14 Handset batteries installation Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery as indicated. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
  • Page 15 Charge the handset by placing it in the charger. The CHARGE light on the handset is on during charging. Note: The display of your handset may go blank for a short time when placing back on charge. This is the normal operation of your handset.

  • Page 16: Battery Low Warning

    . If you /RECALL hear a dial tone, the installation is successful. WARNING Do not place your VTech 18150 in the bathroom or other humid areas. IMPORTANT The telephone base must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged.

  • Page 17: Using Your Vtech 18150 Phone On Abroadband Adsl Line

    6–8 hours a day. The battery and handset may become warm during charging, however, this is normal. UsING YOUR VTECH 18150 PHONE ON A BROADBAND ADsL LINE? If this product is to be used on a broadband ADSL line, then you must ensure that it is connected via an ADSL filter.

  • Page 18: Date And Time

    DATE AND TIME If you have subscribed to a Network Calling Number Display service, the date and time are set automatically with each incoming call. The date and time is recorded with each answering machine message you receive. If you have not subscribed to a Network Calling Number Display Service you can set the date and time manually.

  • Page 19: Getting To Know Your Phone

    GETTING TO kNOw YOUR PHONE HANDsET OVERVIEw 1. CHARGE light • On when the handset is charging in the charger. 2. Softkeys • Press to select the menu item displayed above the key. • In menu mode: Press to select an item or save an entry or setting.
  • Page 20 PHONEBOOK • In idle mode: Press to access the phonebook . TALK/RECALL • During call ringing: Press to answer a call. • During a call: Press to activate Recall for use with Telephone Network Services such as Call Waiting during a call. •...
  • Page 21 11. DELETE • In Redial list / Call List / Phonebook entry: Press to delete an individual entry. • In predialing mode: Press to delete digits. • During message or announcement playback: Press to delete the playing message or the recorded announcement. 12.

  • Page 22: Telephone Base Overview

    TELEPHONE BAsE OVERVIEw 1. - BUZZER SPEAKER • Emits alert tones. 2. - FIND HANDSET • LED light turns on when the base is powered on. • In idle mode: Press to page all system handsets. • In idle mode: Press and hold for about 6 seconds to enter the handset registration mode.

  • Page 23: Navigating The Menus

    NAVIGATING THE MENUs Your VTech 18150 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset: MENU Press when the phone is not in use.

  • Page 24: Handset Menu Layout

    HANDsET MENU LAYOUT Phonebook Play messages Answering sys Home Play new msgs Outgoing msg Play old msgs Delete all old Record memo Answer On/Off Ans sys setup Call log Call guard Intercom View Block list Del all calls Calls w/o num Ringers Set date/time CND announce...

  • Page 25: Keystroke Table

    kEYsTROkE TABLE...

  • Page 26: Handset Display Icons

    HANDsET DIsPLAY ICONs HOME line - On steadily when the home line is in use or there is an incoming call. Volume boost - On steadily when the volume boost is turned on during a call using the handset earpiece. Battery status - Battery is charging (animated display).

  • Page 27: Using The Phone

    UsING THE PHONE MAkE, ANswER OR END A CALL Using a handset: To make a call: TALK/ • Press , then enter the RECALL telephone number. To predial call: • Enter the telephone number, then press TALK/ RECALL To answer call: TALK/ •...

  • Page 28: Call Waiting

    CALL wAITING If you subscribe to call waiting service from your telephone service provider, you hear a tone if someone calls while you are already on a call. • Refer to your Telephone Service Provider regarding operation of Call Waiting VOLUME BOOsT Use the Volume Boost feature to enhance the clarity and loudness of the voice on handset earpiece.

  • Page 29: Handset Speakerphone

    HANDsET sPEAkERPHONE During a call, press on the handset to switch between the speakerphone and normal handset use. Press OFF/ or return the handset to the charger to CANCEL hang up. VOLUME CONTROL While on a call, you can adjust the listening volume on the handset.

  • Page 30: Temporary Ringer Silencing

    TEMPORARY RINGER sILENCING When the telephone is ringing, you can temporarily silence the ringer of the handset without disconnecting the call. The next call rings normally at the preset volume. To silence the ringer temporarily: Press MUTE. The screen displays Ringer muted. HOLD You can place any call on hold.

  • Page 31: Redial

    Notes: • If you switch the call between the handset and speakerphone by pressing , the audio setting remains unchanged. • The current equalizer setting remains unchanged until you select a new setting. REDIAL Each handset store the last 10 dialed numbers (up to 30 digits each) in the redial list.
  • Page 32 To save a redial entry to the phonebook: Press REDIAL on a handset in idle mode. . Press to browse until the desire number displays. 3. Press SAVE. 4. The screen displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary. •...

  • Page 33: Chain Dialing

    To delete the redial entry: Press REDIAL on a handset in idle mode. . Press to browse until the desire number displays. 3. Press DELETE on the handset to delete the displayed number. You hear a confirmation tone. CHAIN DIALING Use this feature to initiate a dialing sequence from the numbers in the phonebook, call log or redial memory while you are on a call.

  • Page 34: Handset Locator

    To access a number on the redial list: OPTION Press while on a call. to scroll to Redial. Press SELECT Press to scroll to desired entry. DIAL Press to dial the displayed number. HANDsET LOCATOR The handset locator feature is useful if you misplace any handsets.

  • Page 35: Multiple Handset Use

    SELECT. scroll to the desired device and press Calling other handset Your handset screen shows Calling VTECH X. The destination device rings and displays Other handset is calling or VTECH X is calling.

  • Page 36: Answer An Incoming Call During An Intercom Call

    TALK/ . To answer the intercom call, press RECALL on the destination handset. Both handsets now show Intercom. 3. To end the intercom call, presses END, OFF/ CANCEL or places the handset back in the charger. Both Both handsets display Intercom ended. Notes: •...

  • Page 37: Call Transfer Using Intercom

    Your handset Calling other handset or Calling screen shows VTECH X. The destination device rings and displays Other handset is calling or VTECH X is calling. 3. To answer the intercom call on the other device, TALK/ press on the destination RECALL handset.
  • Page 38 OPTION • You can transfer the call. Press and then SELECT press to select Transfer on the calling handset. Your screen shows Call transferred. The other device automatically connects to the outside call. You can let the other device join you on the •...

  • Page 39: One-Touch Broadcast (Otb)

    ONE-TOUCH BROADCAsT (OTB) You can directly broadcast messages to the speakerphone of any handset. Press and hold OTB on a handset begin two-way communication. • Only one device can talk at a time. While talking to another handset, press and hold OTB on the handset. You must release OTB on the handset, so the other •...

  • Page 40: Otb Call To A Single Device

    Speak towards the device. Your voice is broadcast to the destination handset. While you are speaking, your handset shows OTB To VTECH X. 3. Release OTB after speaking. Both devices beep once again and the screens show Press and hold [OTB] to talk, then you can press and hold OTB to continue speaking or the destination device can respond.
  • Page 41 Note: After OTB is released, the OTB call remains open for a short time. If no one presses OTB within 10 seconds, the OTB call ends automatically. BROADCAsT CALL TO MULTIPLE DEVICEs When there are multiple handsets registered to the phone system, OTB supports one-to-group calls.

  • Page 42: Change A One-To-One Broadcast Call To An Intercom Call

    INT.. The screen shows Switch to Intercom? Press SELECT. Your device displays Calling VTECH X. The destination device briefly shows Broadcast Ended and then VTECH X is calling. The destination handset rings. TALK/ Press on the destination handset to RECALL answer the intercom call.
  • Page 43 • During a one-to-group broadcast call, press TALK/ on the initiating handset. The RECALL broadcast call ends automatically and the outside call is answered. • During a one-to-group broadcast call, press TALK/ on any one of the destination RECALL handsets. That device answers the outside call. The broadcast call continues for the rest of the OTB participants.
  • Page 44 END OR LEAVE A BROADCAsT CALL For one-to-one broadcast calls, both initiating and destination handsets can end the broadcast call. For broadcast calls to multiple devices, the initiating handset can end the broadcast call. If any one of the destination handsets leaves the broadcast call, the call continues until all participants or the initiator hangs up.

  • Page 45: Phonebook

    PHONEBOOk A phonebook entry can be up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are stored at the telephone base and shared by all system handsets. Any changes made on one device apply to all. •...

  • Page 46: Add A Phonebook Entry

    ADD A PHONEBOOk ENTRY MENU 1. Press in idle mode to enter the main menu. or to scroll to Phonebook, then press . Press SELECT. OPTION to choose Home. 3. Press SELECT to choose Add contact. The screen 4. Press displays ENTER NUMBER.

  • Page 47: Add A Predialed Number To Phonebook

    ADD A PREDIALED NUMBER TO PHONEBOOk You can save a predailed telephone number to the phonebook. 1. Enter the telephone number when in idle mode, SAVE then press to move on to edit the number and then press NEXT. . Press or to highlight one of the following types: •...

  • Page 48: Review Phonebook Entries

    REVIEw PHONEBOOk ENTRIEs Phonebook entries appear alphabetically. 1. Press on the handset when in idle mode. . Press or to highlight a phonebook, then press VIEW. 3. Press or to browse. -OR- MENU 1. Press when in idle mode. or to highlight Phonebook, then press .

  • Page 49: Alphabetical Search

    When the desired entry displays, press # (pound • key) on the handset repeatedly to show different dialing options. • Phonebook empty appears if there are no phonebook entries. ALPHABETICAL sEARCH You can use the enhanced 3-character search to find your contacts quickly and efficiently.
  • Page 50 To dial a phonebook entry: 1. Search for the desired entry in the phonebook (see Review phonebook entries and 3-character alphabetical search). When the desired entry appears, press # (pound • key) repeatedly on the handset to show different dialing options. .

  • Page 51: Edit A Phonebook Entry

    • Home • Mobile • Work • Other 6. Press NEXT. The screen displays EDIT NAME. Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right. Press 0 to add a space.

  • Page 52: Delete A Phonebook Entry

    Enter the corresponding shortcut keys shown on the screen. CLEAR Press to erase the assigned label. DELETE A PHONEBOOk ENTRY 1. Search for the desired entry in the phonebook (see Review phonebook entries and 3-character alphabetical search). . When the desired entry appears, press DELETE. The screen displays Delete contact? and the name of to confirm.

  • Page 53: Phone Settings

    PHONE sETTINGs UsING THE MENU You can use the menu of the handset to change the telephone settings. Using a handset: MENU Press when idle. Press or until the screen displays the desired feature menu. SELECT Press to enter the menu. OFF/ •...

  • Page 54: Set Date And Time

    sET DATE AND TIME The answering system records the date and time of each message you receive. Before using the answering system or alarm, set the date and time as follows. If you subscribe to a Network Calling Number Display service, the date and time are set automatically with each incoming call.

  • Page 55: Ringer Volume

    To set the date and time: MENU Press when the handset is not in use. or to scroll to Set date/time. Press Press SELECT, and the use the dialing keys to enter the date according to the date format you set. Press NEXT, and the use the dialing keys to enter the time according to the time format you set.

  • Page 56: Ringer Melody

    RINGER MELODY You can select the ringer tones for incoming calls. MENU Press when the handset is not in use. or to scroll to Ringers. Press SELECT or to scroll to Ringer tone. Press SELECT Press or to select the desired ringer melody (a total of 10 melodies for your selection).

  • Page 57: Key Tone

    kEY TONE The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. MENU Press when the handset is not in use. or to scroll to Settings. Press SELECT or to scroll to Key tone.

  • Page 58: Eco Mode

    ECO MODE When ECO mode is set to ON, the radiation, as well as the transmission range, will be halved. MENU Press when the handset is not in use. or to scroll to Settings. Press SELECT or to scroll to ECO mode. Press SELECT or to select On or Off.

  • Page 59: Calling Number Display Announce

    CALLING NUMBER DIsPLAY ANNOUNCE The calling number display announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or Calling Number Display information.
  • Page 60 Notes: • To use the calling number display announce feature, you must subscribe to Calling Number Display service from your telephone service provider. If Number only is selected, only the number of the • caller number display will be announced from the handset and base.

  • Page 61: Quiet Mode

    qUIET MODE When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-1 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.

  • Page 62: Reset

    Notes: • If you change the base ringer, handset ringer, ringer volume, key tone, or Calling Number Display announce features when QUIET mode is on, the sample plays but the feature is still muted after saving the setting. After QUIET mode is turned off or the set period •...

  • Page 63: Telephone Network Services

    TELEPHONE NETwORk sERVICEs* *Subscription and/or usage charges may apply to use these services. Some features may not operate as described. Call your Network Service Provider for more information. CALLING NUMBER DIsPLAY If you have subscribed to a Network Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call.
  • Page 64 handsets. If you answer a call before the information appears on the screen, it does not show in the call log history. Missed calls are marked with XX Missed calls. Each time you review a missed call entry, the number of Note: If the phone number has more than 4 digits, only the last 14 digits will be saved in the call log.

  • Page 65: Memory Match

    MEMORY MATCH If the incoming telephone number matches the exact telephone number in your phonebook, the name that appears on the screen matches the corresponding name in your phonebook. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your phonebook.

  • Page 66: Missed Call Indicator

    MIssED CALL INDICATOR When there are calls that have not been reviewed in the call log, the screens display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a call log entry marked NEW on the handset, the number of missed calls decreases by one.

  • Page 67: Dial From The Call Log

    DIAL fROM THE CALL LOG 1. When in the call log, press on the to browse. TALK/ . Press on the handset to dial RECALL the displayed entry. sAVE A CALL LOG ENTRY TO THE PHONEBOOk Call log entries can only be saved to the Home phonebook.
  • Page 68 Press or to highlight one of the following types: • Home • Mobile • Work • Other 8. Press NEXT. The handset displays EDIT NAME. 9. Use the dialing keys to edit the name. • Press or to move the cursor to the left or right. Press 0 to add a space.

  • Page 69: Delete An Entry In The Call Log

    DELETE AN ENTRY IN THE CALL LOG Press DELETE on the handset to delete the shown • entry. DELETE THE ENTIRE CALL LOG MENU 1. Press when in idle mode. or to scroll to Call log, then press SELECT. . Press to scroll to Del all calls, then press 3.
  • Page 70 To reset missed call indication MENU Press in idle mode to enter the main menu. to scroll to Settings. Press SELECT to scroll to Display alerts. Press SELECT to scroll to Missed calls. Press Press SELECT. The screen displays Reset Missed to confirm.

  • Page 71: Call Guard

    CALL GUARD If you have subscribed to Calling Number Display service, you can use the call guard feature to reject certain calls automatically by adding numbers into the block list, and/or all calls without number. When there is a call from the number saved in the block list, the call will be disconnected.

  • Page 72: Review Block List Entries

    Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right. Press 0 to add a space. • Press DELETE to erase a character. • Press and hold DELETE to erase all characters. •...
  • Page 73 EDIT A BLOCk LIsT ENTRY 1. Search for the desired entry in the block list (see Review block list entries). . When a block list entry displays, press EDIT. The screen shows EDIT NUMBER along with the phone number to be edited. 3.

  • Page 74: Delete A Block List Entry

    DELETE A BLOCk LIsT ENTRY 1. Search for the desired entry in the phonebook (see Review block list entries). . When the desired entry appears, press DELETE. 3. The screen displays Deleted and then the next alphabetical entry in the block list. You hear a confirmation tone.

  • Page 75: Call Guard Announce

    CALL GUARD ANNOUNCE You can turn on the call guard announce feature to screen incoming calls without number. Answering system must be On when the call guard announce is turned On. If the answering system is off, it will be turned on automatically when the call guard announce is turned MENU Press...

  • Page 76: Outgoing Message For Calls Without Number

    OUTGOING MEssAGE fOR CALLs wITHOUT NUMBER You can set a specific outgoing message for calls without numbers. The preset outgoing message for calls without numbers is a greeting that answers calls with “Hello, please leave your name after the tone” You can use this default outgoing message for calls without numbers, or replace it with your own.
  • Page 77 To record your outgoing message for calls without number: MENU Press in idle mode to enter the main menu. to scroll to Call guard. Press SELECT Press and then to scroll to Calls w/o num. SELECT Press and then to scroll to Call guard annc..
  • Page 78 To reset your outgoing message for calls without number: MENU Press in idle mode to enter the main menu. to scroll to Call guard. Press SELECT Press and then to scroll to Calls w/o num. SELECT Press and then to scroll to Call guard annc..

  • Page 79: Answering Machine

    ANswERING MACHINE The answering system can record and store messages. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them. Note: Your answering machine will answer calls after 14 rings even when it is turned off. This allows the remote access feature to work.

  • Page 80: Outgoing Message

    OUTGOING MEssAGE An outgoing message is the greeting callers hear when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this default outgoing message, or replace it with your own.

  • Page 81: Message Playback

    Notes: • Your outgoing message can be up to 90 seconds in length. • Outgoing messages shorter than two seconds are not recorded. To reset your outgoing message: MENU Press in idle mode to enter the main menu. to scroll to Answering sys. Press SELECT twice to select Outgoing msg.
  • Page 82 To listen to messages with the handset: MENU Press in idle mode. to highlight Play messages, then press Press SELECT. If you have either new or old messages, the messages play automatically. If you have both new and old messages: SELECT •...

  • Page 83: Delete All Messages

    TALK/ • Press to pause the message RECALL playback. The screen displays Call back? with the CALL Calling Number Display information. Press BACK call back the caller, or to restart the message playback. If the dialing format used is not correct, then use the option above to choose the correct dialing format before calling back the caller.

  • Page 84: Record, Play Or Delete Memos

    RECORD, PLAY OR DELETE MEMOs Memos are messages you record as reminders for yourself or others using the same answering system. You can record your own memos using a system handset. Play and delete them the same way as incoming messages.

  • Page 85: Number Of Rings

    NUMBER Of RINGs You can set the answering system to answer an incoming call after 6, 5, 4, 3,  rings; or time saver. With time saver selected, the answering system answers after  rings when you have new messages, or after 4 rings when you have no new messages.

  • Page 86: Recording Time

    To change the remote access code: MENU Press idle mode to enter the main menu. to highlight Answering sys, then press Press SELECT. to highlight Ans sys setup, then press Press SELECT. to highlight Remote code, then press Press SELECT. Use the dialing keys to enter a two-digit number.

  • Page 87: Answering System And Voicemail Indicators

    ANswERING sYsTEM AND VOICEMAIL INDICATORs Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

  • Page 88: Call Intercept

    CALL INTERCEPT While screening a call, you can stop recording and speak to TALK/ the caller by pressing on the handset. RECALL REMOTE ACCEss A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code section to change it.
  • Page 89 Press to listen to a list of remote commands. Press to skip to the next message (during playback). Press to record a new announcement. Press to end remote access (the call will be terminated). Press to turn the answering system on or off.

  • Page 90: Help

    HELP My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base.
  • Page 91 Allow up to one minute for the cordless handset and telephone base to reset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
  • Page 92 the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).
  • Page 93 as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters. • You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.
  • Page 94 I experience poor sound quality when using the handset speakerphone. • For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dial pad facing up. I hear other calls while using my phone. •...
  • Page 95 The layout of your home or office may be limiting the • operating range. Try moving the telephone base to another location, preferably to a higher location. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).
  • Page 96 • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If you plug your phone in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location.
  • Page 97 My Calling Number Display isn’t working. • Calling Number Display is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller may be calling from an area that supports Calling Number Display.
  • Page 98 Incomplete messages. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set. • If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.
  • Page 99 • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine.
  • Page 100 System does not record messages. • Make sure the answering system is on. ANS ON should show on the handset. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers.
  • Page 101 New voicemail and show on the screens, and I don’t know why. • Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear on the screens, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them.
  • Page 102 Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: if you are having difficulties using your VTech 18150. • • if you need replacement batteries or mains power lead.

  • Page 103: General Information

    GENERAL INfORMATION REPLACING THE HANDsET BATTERIEs After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. Replacement rechargeable Nickel Metal Hydride (NiMH) batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 104: Cleaning

    Please note VTech accepts no responsibility for damage caused to your VTech 18150 handset by using any other type of batteries. Never dispose of batteries in a fire. There is a •...

  • Page 105: Environmental

    Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your VTech 18150 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring.

  • Page 106: Customer Service & Product Warranty

    Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com. If you are trying to access a Telephone Network Service and require assistance specifically related to the network service or would like to subscribe to the service, contact your service provider.
  • Page 107 VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.
  • Page 108 Warranty in no way limit your rights which arise as a result of your Statutory Rights. This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 0 136 6 6 Address: 4 Gilby Road, Mount Waverley 3149...
  • Page 109 IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.
  • Page 110 VTech is the registered trademark of VTech Holdings Limited. Copyright © 01 for VTech Telecommunications (Australia). All rights reserved. Printed in China. Version 1 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR EMAIL: TCPSUPPORT_AU@VTECH.COM...

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