VTech 15550 User Manual
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VTech 15550 User Manual

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Models:
VTech 15500
VTech 15550
For product support
please call: 1 300 369 193
User Guide

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Questions and answers

Robert William Sword
January 18, 2025

My VTech 15550 twin phone is not receiving calls. Please assist

0
1 comments:
Mr. Anderson
February 4, 2025

Your VTech 15550 twin phone may not be receiving calls for the following reasons:

1. REN Limit Exceeded: The phone has a Ringer Equivalence Number (REN) of 0.1. If the total REN of devices connected to the same line exceeds 3, the phone may not ring.

2. Compatibility Issues: If other devices (e.g., fax machines) are connected to the same line, they might interfere. Try disconnecting those devices to test.

3. Electrical Storm Damage: If the phone was connected during an electrical storm, it could have been damaged.

4. Reset Required: The phone may need a reset. Follow these steps:
- Disconnect power from the base.
- Remove the handset battery.
- Wait a few minutes.
- Reconnect power to the base.
- Reinstall the battery and place the handset in the charger.
- Wait up to one minute for reconnection.

If none of these resolve the issue, contact TecHelp at 1300 369 193 for further assistance.

This answer is automatically generated

0

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Summary of Contents for VTech 15550

  • Page 1 User Guide For product support Models: VTech 15500 please call: 1 300 369 193 VTech 15550...
  • Page 2 INTRODUCTION To your VTech 15500/15550 DECT6.0 Cordless Phone with Bluetooth • Phonebook –The home phonebook stores up to 100 entries. • Calling Number Display* lets you see who’s calling. Your phone stores details of the last 10 callers in the Call List.
  • Page 3 GOT EVERYTHING? The package contains the following items: • VTech 15500/15550 handset • VTech 15500 base unit/VTech 15550 answering machine unit • Power adaptor • Telephone line cord and adaptor • Battery compartment cover • NiMH rechargeable battery pack •...

  • Page 4: Table Of Contents

    Important safety instructions Getting started Location Setting up Battery low warning Battery performance Using your VTech 15500/15550 phone on a broadband ADSL line? Date and time Getting to know your phone Handset overview Telephone base overview (VTech 15500) Telephone base overview (VTech 15550)
  • Page 5 Volume control Mute Temporary ringer silencing Redial Chain dialing Find handset Multiple handsets (if you have purchased a VTech 15500/15550 multi-handset pack) Power Fail Back-up Phonebook Add a phonebook entry Review phonebook entries Alphabetical search Edit a phonebook entry Delete a phonebook entry...
  • Page 6 Set date and time Direct call Alarm settings Ringer volume Ringer melody Key tone Low battery tone Out of range tone Auto answer Rename handset Base settings Ringer volume Ringer melody Flash time Change system PIN code ECO mode Telephone Network Services* Calling Number Display Memory match Call list display screen message...
  • Page 7 Set the category for call list entries Network Voicemail Answering machine (for 15550 only) Answer on/off Message playback Delete all messages Record, play or delete memos Answer mode Announcement Number of rings Recording time Call screening setting Call screening Call intercept...

  • Page 8: Important Safety Instructions

    IMPORTANT sAfETY INsTRUCTIONs When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all the instructions. Follow all warnings and instructions marked on the product.
  • Page 9 The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. VTech will not be held liable for damage arising from such noncompliance. Use only the power adaptors supplied with this product.

  • Page 10: Getting Started

    GETTING sTARTED LOCATION Place your VTech 15500/15550 within  metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your VTech 15500/15550 works by sending radio signals between the base and handset.

  • Page 11: Setting Up

    sETTING UP Telephone base installation Install the telephone base as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information about DSL filter.
  • Page 12 Handset batteries installation Install the battery as shown below. Plug the battery connector securely into the socket. Place the battery the wires inside the battery compartment.
  • Page 13 Handset batteries installation Slide the battery compartment cover towards the center of the handset until it clicks into place. Place the handset in the telephone base or charger to charge.
  • Page 14 Additional handset charger installation Plug the power cable into the charger base. Plug the other end into the power wall socket and switch the power on. Mains power wall socket Charger adapter Charger Notes: • Use only the power adapters supplied with this product.
  • Page 15 Wall Mounting INSTALLATIoN oPTIoNS The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 16 Wall Mounting Position the telephone base against the wall mount bracket with the extended tabs marked B on top. Insert the extended tabs marked B on the wall mount bracket into the slots marked B on the back of the telephone base.
  • Page 17 Wall Mounting . Align the holes on the bracket with the standard wall plate and slide the bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.
  • Page 18 Wall Mounting WALL MoUNT To TABLeToP INSTALLATIoN If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or DSL filter) from the telephone wall jack.

  • Page 19: Battery Low Warning

    Check for a dial tone by pressing . If you hear a dial tone, the installation is successful. WARNING Do not place your VTech 15500/15550 in the bathroom or other humid areas. IMPoRTANT The base station must be plugged into the mains power socket at all times.

  • Page 20: Battery Performance

    BATTERY PERfORMANCE In ideal conditions, the fully charged battery should give up to 1 hours talk time, or 160 hours standby time, on a single charge. Note that a new battery will not reach full capacity until it has been in normal use for several days. To keep the batteries in the best condition, leave the handset off the base for a few hours at a time.

  • Page 21: Using Your Vtech 15500/15550 Phone Ona Broadband Adsl Line

    UsING YOUR VTECH 15500/15550 PHONE ON A BROADBAND ADsL LINE? If this product is to be used on a broadband ADSL line, then you must ensure that it is connected via an ADSL filter. Using this product on a Broadband line without an ADSL filter may cause problems with this product and your Broadband service.

  • Page 22: Getting To Know Your Phone

    GETTING TO kNOw YOUR PHONE HANDsET OVERVIEw CHARGe light • On when the handset is charging in the telephone base or charger. oK/MeNU • Press to show the menu. • Press to select a highlighted item, or save an entry or setting while in a menu.
  • Page 23 C/INT/MUTe • Press to mute or unmute the microphone while on a call. • Press to delete digits or characters while using the dialing keys. • Press to make an internal call. • Press to review the redial list when the phone is not in use.
  • Page 24 • Press to activate Recall for use with Telephone Network Services such as Call Waiting during a call. • Press to hang up during a call. • Press to silence the ringer temporarily while the handset is ringing. • Press to return to the previous menu. ALPHANUMeRIC KeY PAD/ *(star) /#(hash) •...

  • Page 25: Telephone Base Overview (Vtech 15500)

    TELEPHONE BAsE OVERVIEw (VTECH 15500) /HANDSeT LoCAToR • Press to locate the handset(s). CHARGING CRADLe 3. IN USe LIGHT • On when the telephone is in use.

  • Page 26: Telephone Base Overview (Vtech 15550)

    TELEPHONE BAsE OVERVIEw (VTECH 15550) X/DeLeTe • Press to delete the playing message. • When the phone is not in use, press and hold to delete all previously reviewed messages. ANS oN/oFF • Press to turn the answering system on or off.
  • Page 27 • Press to decrease the telephone base ringer volume during ringing. • Press to increase the volume during message playback. • Press to increase the telephone base ringer volume during ringing. • Press to repeat the playing message. • Press twice to play the previous message. IN USe LIGHT •...

  • Page 28: Navigating The Menus

    NAVIGATING THE MENUs Your VTech 15500/15550 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset Press MeNU when the phone is not in use.

  • Page 29: Keystroke Table

    PAIR ReGISTRATIoN DeFAULT ANS. MACHINe MoBILe (For 15550 only) READY? BASE 1 PIN?---- MSG PLAYBACK BASE  DEL ALL OLD BASE 3 MEMO BASE  TAM ON/OFF TAM SETTINGS kEYsTROkE TABLE 1 ． － ＇ （ ） ﹡ ﹟ ﹠ ／ ,...

  • Page 30: Handset Display Icons

    HANDsET DIsPLAY ICONs The LCD display gives you information on the current status of the telephone. Display Icons can be Steadily on (visible), icons Flashing or Off (not visible) More blocks indicate a stronger reception signal. Less blocks indicate a weaker reception signal. Steadily on when a home call is in progress.
  • Page 31 Steadily on when you have received missed calls. Steadily on when the speakerphone is turned on. Steadily on when the answering machine (TAM) is turned on. Steadily on when there are new and unread voicemail messages. Steadily on when the handset booster is activated. Steadily on when a mobile phone is paired and connected.

  • Page 32: Bluetooth

    BLUETOOTH INTRODUCING BLUETOOTH Your VTech 15500/15550 telephone system with Bluetooth wireless technology has the following features: • Pairing a Bluetooth enabled mobile phone with the telephone base. One Bluetooth enabled mobile phone can be paired up and connected. • Connecting a Bluetooth enabled mobile phone to receive mobile calls.
  • Page 33 However, if there is a location in your house with better reception, you can leave your mobile phone at that location while you use the VTech 15500/15550 mobile line. For optional performance, the mobile phone must be within .5 metres of the telephone base.

  • Page 34: Bluetooth Setup

    To use a Bluetooth enabled mobile phone with your telephone, you must first pair and connect your Bluetooth mobile phone with the telephone base. The VTech 15500/15550 can then be used to answer calls on the mobile phone line. Bluetooth wireless technology operates within a short range (up to 9 metres).

  • Page 35: Replace A Paired Mobile Phone

    • The steps for the pairing process may vary for different mobile phones. If this happens, follow the prompts on your mobile phone and your VTech 15500/15550 to complete the pairing process. • Refer to the User’s manual of your Bluetooth enabled mobile phone to learn how to search for or add new Bluetooth devices.

  • Page 36: Delete A Paired Mobile Phone

    Using your Bluetooth enabled mobile phone, turn on the Bluetooth feature and search for a new device. Once your Bluetooth enabled mobile phone has found the VTech 15500/15550 telephone, select it and continue the pairing process. When the Bluetooth enabled phone is successfully paired, the screen will display “CoMPLeTeD”...

  • Page 37: Connect The Paired Mobile Phone

    CONNECT THE PAIRED MOBILE PHONE icon will be display on the handset screen when a mobile has been paired up, no matter it is connected or not. You can connect the paired mobile phone from the menu. Press MeNU on the handset in idle mode to enter the main menu.

  • Page 38: Using The Phone

    UsING THE PHONE MAkE, ANswER OR END A HOME CALL To make a home call: Press on the handset. When you hear a dial tone, dial the number with the dialing keys (0-9, * or #). To predial a home call: Enter the number with the dialing keys (0-9).

  • Page 39: Redial, Answer Or End A Mobile Call

    REDIAL, ANswER OR END A MOBILE CALL To redial the last number dialed on the mobile: Press on the handset. The handset displays ReDIAL MoBI. again or press oK to redial the last number Press dialed on the mobile. To answer a mobile call: Press To end a mobile call: Press...

  • Page 40: Volume Control

    VOLUME CONTROL During a call, press to adjust the listening volume. The handset earpiece and speakerphone volume settings are independent. MUTE The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTe. The handset displays •...

  • Page 41: Redial

    REDIAL The last 5 telephone numbers dialed (up to  digits) dialed (up to  digits) (up to  digits) are stored in the system memory. • When there are already 5 entries, the oldest entry is deleted to make room for the new entry. •...

  • Page 42: Chain Dialing

    To delete a redial entry: Press when the handset is not in use. Press to scroll to the desired entry displays. Press oK and to scroll to DeLeTe. Press oK. The screen displays “CoNFIRM?”. Press oK. You hear a confirmation tone. To delete the entire redial list: Press when the handset is not in use.

  • Page 43: Find Handset

    To access a number in the call list: Press MeNU while on a call. to scroll to CALL LIST. Press Press oK and to scroll to desired entry. Press oK or to dial the displayed number. To access a number on the redial list: Press MeNU while on a call.

  • Page 44: Multiple Handsets (If You Have Purchased A Vtech 15500/15550 Multi-Handset Pack)

    MULTIPLE HANDsETs (If YOU HAVE PURCHAsED A VTECH 15500/15550 MULTI-HANDsET PACk) Multiple handsets allow you to make internal calls, transfer external calls from one handset to another handset and make conference calls. If the called handset is not answered within 60 seconds, the called handset will stop ringing and the calling handset will return to idle mode.
  • Page 45 To call all handsets: In idle mode, press MUTe and the screen displays all registered handsets. to select ALL to ring all registered Press handsets. To transfer an external call to another handset: During an external call: Press MeNU and then to select INTeRCoM.
  • Page 46 To make a 3-way conference call The conference call feature allows one external call to be shared with two handsets (in intercom). The three parties can share the conversation and no network subscription is required. During an external call Follow Steps 1 to  in “To transfer an external call to another handset:”...

  • Page 47: Power Fail Back-Up

    POwER fAIL BACk-UP Power Fail back-up system lets you make calls during a mains power interruption with your cordless phone. During a mains power interruption, you can supply the power stored in your handset battery to the base unit, so you can make calls even when the power is out.
  • Page 48 -oR- Lift up the handset and enter the telephone number. Place the handset back onto the main base unit within 30 seconds. The speakerphone will be turned on automatically and call is made. To end the call, press Notes: • If there is more than one handset registered to the base, the handset on the main base unit should be left as a power supply of the base and you can use...
  • Page 49 The feature is preset to AUTo. You may also manually change the power fail back-up setting. Press MeNU when the handset is not in use. to scroll to HS SeTTINGS. Press Press oK and to scroll to PoWeR oUTAGe. Press oK and to select MANUAL, AUTo or oFF.

  • Page 50: Phonebook

    PHONEBOOk A phonebook entry can be up to  digits for each phone number and 1 characters for each name. ADD A PHONEBOOk ENTRY Press MeNU when the telephone is not in use, and to scroll to PHoNeBooK. Press then press Press oK and to scroll to ADD, and then press oK.

  • Page 51: Alphabetical Search

    ALPHABETICAL sEARCH Press MeNU when the telephone is not in use, and to scroll to PHoNeBooK. then press Press oK to show the first entry in the phonebook. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press...

  • Page 52: Delete A Phonebook Entry

    DELETE A PHONEBOOk ENTRY Press MeNU when the telephone in idle, and then to scroll to PHoNeBooK. Press oK. press Press to scroll to the desired entry. Press oK and to scroll to DeLeTe, and then press oK. The screen will display “CoNFIRM?”. Press oK to confirm.

  • Page 53: Handset Settings

    HANDsET sETTINGs UsING THE MENU You can use the menu of the handset to change the telephone settings. Press MeNU when idle. Press until the screen displays the desired feature menu. Press oK to enter the menu. To return to the previous menu, press C/INT/MUTe •...
  • Page 54 Press oK and to select your desired date format (DD-MM-YY or MM-DD-YY). Press oK to confirm. You hear a confirmation tone. To set the time format: Press MeNU when the handset is not in use. to scroll to HS SeTTINGS. Press Press oK and to scroll to DATe &...

  • Page 55: Direct Call

    DIRECT CALL You can turn on the direct call function and set a number for direct call. If this function is turned on, you can press any key in idle mode except MeNU to dial the direct call number. To turn on/off the direct call function Press MeNU when the handset is not in use.

  • Page 56: Alarm Settings

    ALARM sETTINGs You can use this phone to set an alarm clock. To turn on/off the alarm Press MeNU when the handset is not in use. to scroll to HS SeTTINGS. Press Press oK and to scroll to ALARM. Press oK and to scroll to oN or oFF.

  • Page 57: Ringer Melody

    Press oK and to sample each ringer volume level (a total of 6 levels for your selection, including VoLUMe oFF). Press oK to save your selection. You hear a confirmation tone. RINGER MELODY To set the ringer melody for external calls: You can choose from different ringer tones on each handset.

  • Page 58: Key Tone

    Press oK and to select the desired ringer melody (a total of 10 melodies for your selection). Press oK to confirm. You hear a confirmation tone. To set the ringer melody for mobile calls: You can choose from different ringer tones for mobile calls.

  • Page 59: Low Battery Tone

    LOw BATTERY TONE When low battery tone is set to oN and low battery is detected, an alert tone will be emitted while you are talking with the handset to alert you that you need to charge up your battery. To set the low battery tone: Press MeNU when the handset is not in use.

  • Page 60: Auto Answer

    AUTO ANswER This feature allows you to answer a call by lifting the handset off the base if you have set the auto answer to oN. To reset the auto answer: Press MeNU when the handset is not in use. to scroll to HS SeTTINGS.

  • Page 61: Base Settings

    BAsE sETTINGs RINGER VOLUME Using the telephone: Press on the telephone base to adjust the message playback volume when the phone is not in use. Press on the telephone base to adjust the base ringer volume during ringing. Using the handset: Press MeNU when the handset is not in use.

  • Page 62: Flash Time

    fLAsH TIME The flash time settings are country dependent. Please contact your local service provider for the correct settings. Press MeNU when the handset is not in use. to scroll to BS SeTTINGS. Press Press oK and to scroll to FLASH TIMe. Press oK and to select the SHoRT, MeDIUM, or LoNG.

  • Page 63: Eco Mode

    ECO MODE When eCo mode is set to oN, the radiation, as well as the transmission range, will be halved. Press MeNU when the handset is not in use. to scroll to BS SeTTINGS. Press Press oK and to scroll to eCo MoDe. Press oK and to select the oN or oFF.

  • Page 64: Telephone Network Services

    TELEPHONE NETwORk sERVICEs* *Subscription and/or usage charges may apply to use these services. Some features may not operate as described. Call your Network Service Provider for more information. CALLING NUMBER DIsPLAY If you have subscribed to a Network Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call.

  • Page 65: Memory Match

    appears on the screen, it does not show in the call list history. Note: If the phone number has more than  digits, only the last  digits will be saved in the call list. Missed calls are marked with XX NeW CALL(S). Each time you review a call list entry marked with , the number of missed calls decreases by one.

  • Page 66: Call List Display Screen Message

    CALL LIsT DIsPLAY sCREEN MEssAGE With some incoming calls, if the telephone number is not available, the handset may display one of the following explanations: UNAVAILABLe This caller’s number is unavailable. WITHHeLD The caller is blocking the telephone number. When the list is full, and a new call is received, the oldest entry will be deleted automatically.

  • Page 67: Review The Call List

    REVIEw THE CALL LIsT Review the call list to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. Press when the telephone is not in use. -oR- Press MeNU when the telephone is not in use, and to scroll to CALL LIST.

  • Page 68: Save A Call List Entry To The Phonebook

    sAVE A CALL LIsT ENTRY TO THE PHONEBOOk Press when the telephone is not in use. -oR- Press MeNU when the telephone is not in use, and to scroll to CALL LIST. Press oK. then press Press to scroll to the desired call log entry. Press oK and to scroll to ADD To PB.

  • Page 69: Delete The Entire Call List

    DELETE THE ENTIRE CALL LIsT Press when the telephone is not in use. -oR- Press MeNU when the telephone is not in use, and to scroll to CALL LIST. Press oK. then press Press to scroll to the desired entry. Press oK and to scroll to DeLeTe ALL.

  • Page 70: Network Voicemail

    NETwORk VOICEMAIL You can get messages from your fixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message. To call Network Voicemail While the handset is in idle mode, press and hold The handset will dial 15101.

  • Page 71: Answering Machine (For 15550 Only)

    ANswERING MACHINE (fOR 15550 ONLY) Use the answering system menu of a cordless handset to turn on or off the answering system or call screening, set up the announcement message, or change the answer mode, OGM settings, number of rings, message recording time, remote access code, compression rate, or system PIN.

  • Page 72: Message Playback

    To turn on or off with a handset: Press MeNU when the phone is not in use. to scroll to ANS. MACHINe, and then Press press oK. to scroll to TAM oN/oFF, and then Press press oK. to choose oN or oFF, and then Press press oK to confirm your selection.

  • Page 73: Options During Playback

    To play messages with a handset: Press MeNU when the telephone is not in use. And to scroll to ANS. MACHINe. then press Press oK and to scroll to MSG PLAYBACK. Press oK. • When there is no message in the answering system, the handset displays TAM eMPTY and prompts “You have no messages”.

  • Page 74: Delete All Messages

    DELETE ALL MEssAGEs You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all messages with the telephone base: Press and hold X when the phone is not in use. To delete all messages with a handset: Press MeNU when the phone is not in use.

  • Page 75: Record, Play Or Delete Memos

    RECORD, PLAY OR DELETE MEMOs Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset. Playback and delete them in the same way as incoming messages. To record a memo: Press MeNU when the phone is not in use.

  • Page 76: Announcement

    ANNOUNCEMENT The announcement is the message a caller first hear when the answering machine answers their call. There is a pre-recorded announcement message or you can record your own. To record your own announcement: Press MeNU when the phone is not in use. And then to scroll to ANS.

  • Page 77: Number Of Rings

    NUMBER Of RINGs You can set the answering system to answer an incoming call after two, four, six or eight rings; or time saver. With toll saver selected, the answering system answers after two ring when you have new messages, or after four rings when you have no new messages.

  • Page 78: Call Screening Setting

    CALL sCREENING sETTING Use this feature to choose whether incoming messages can be heard while they are being recorded. To turn this feature on or off: Press MeNU when the phone is not in use. And then to scroll to ANS. MACHINe. press Press oK and to scroll to TAM SeTTINGS.

  • Page 79: Change Pin

    COMPREssION RATE Three different compression rates (HIGH, MID, and LoW) are provided for you to select different quality levels of recording incoming message. The lower the compression rate, the higher the recording quality level attained. Press MeNU when the phone is not in use. And then to scroll to ANS.

  • Page 80: Call Screening

    CALL sCREENING To screen a call at the telephone base: If the answering system and call screening are on (see CALL SCReeNING SeTTING on page 7), the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system.

  • Page 81: Message Window Displays

    MEssAGE wINDOw DIsPLAYs Window Description display When answering machine if OFF. 0F->-- When answering machine is On where XX On-> XX is number of messages in TAM memory. Steadily ON: No voice messages in TAM. Flashing: There are XX new voice messages received where XX is from 1 to 59.
  • Page 82 Steadily ON: Playing the current XX incoming old message. Flashing: Playing the current XX incoming new message. Flashing: Playing the current outgoing A 1 / A 2 message (OGM) where A1 is the ANSWER & RECORD OGM and A is the ANSWER ONLY OGM.

  • Page 83: Remote Access

    REMOTE ACCEss A four-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 0000. Note: Remote access can only be used if this function is activated. Dial your telephone number from any touch-tone telephone.
  • Page 84 Notes: • After 5 seconds of key inactivity, the answering machine automatically cuts off communication. • When the answering machine is turned off, the telephone answers after 1 rings, and plays the recording corresponding to the answering machine only mode.

  • Page 85: Help

    HELP My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
  • Page 86 wiring or telephone service. Contact your telephone service provider. • Your line cord may be defective. Try installing a new line cord. I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the telephone base and produce a dial tone.
  • Page 87 • Move the handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Remove the handset battery. Wait for 15 seconds then plug the power cord back in, and reinstall the batteries.
  • Page 88 The handset battery does not accept charge while in the handset charger. • If the handset is in the handset charger and the charge light is not on, refer to The charge light is off on page 9. • Charge the battery in the handset for at least 16 hours.
  • Page 89 • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If you plug your phone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location.
  • Page 90 The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely.
  • Page 91 with your phone. Try installing your phone as far away as possible from these types of electronic devices. • Remove and install the handset battery again. Place the handset in the handset charger. Wait for the cordless handset to reestablish its connection with the telephone base.
  • Page 92 • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). The charge light is off. • Make sure you plug the power and line cords in correctly and securely. • Reset the telephone base.
  • Page 93 Number Display service, and if both telephone service providers use compatible equipment. The messages on the answering machine are incomplete (For 15550) . • If a caller leaves a very long message, part of it may be lost when the answering machine disconnects the call after the preset recording time.
  • Page 94 The messages are very difficult to hear (For 15550). • Press on the telephone base, or on the cordless handset to increase the listening volume. The answering machine does not answer after the correct number of rings. • Make sure that the answering machine is on.
  • Page 95 The telephone does not respond to remote commands. • Make sure you enter your remote access code correctly. • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering machine.
  • Page 96 Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: • if you are having difficulties using your VTech 15500/15550. • if you need replacement batteries or mains power lead.

  • Page 97: General Information

    GENERAL INfORMATION REPLACING THE HANDsET BATTERIEs After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. Replacement rechargeable NiMH batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 98: Cleaning

    Please note VTech accepts no responsibility for damage caused to your VTech 15500/15550 handset by using any other type of batteries. • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

  • Page 99: Environmental

    Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your VTech 15500/15550 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring. With different telephone types there is not guaranteed of ringing, even when the REN is less than 3.

  • Page 100: Customer Service & Product Warranty

    Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com. If you are trying to access a Telephone Network Service and require assistance specifically related to the network service or would like to subscribe to the service, contact your service provider.
  • Page 101 VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.
  • Page 102 Warranty in no way limit your rights which arise as a result of your Statutory Rights. This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 70 136 67 67 Address:  Gilby Road, Mount Waverley 319...
  • Page 103 IMPoRTANT NoTe: THIS IS NoT A PRoDUCT ReTURN oR SeRVICe ADDReSS – PLeASe CoNTACT TeCHeLP BY PHoNe oR eMAIL FoR PRoDUCT AND WARRANTY SUPPoRT. No LIABILITY WILL Be ACCePTeD BY VTeCH FoR PRoDUCTS ReTURNeD To THIS ADDReSS UNDeR THIS VoLUNTARY PRoDUCT WARRANTY.
  • Page 104 VTech is the registered trademark of VTech Holdings Limited. Copyright © 015 for VTech Telecommunications (Australia). All rights reserved. Printed in China. Version A FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR EMAIL: TCPSUPPORT_AU@VTECH.COM...

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