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An Important Message to Owners...
Saturn's Commitment to You
We are committed to assuring your satisfaction with
your new Saturn.
Your Saturn retailer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Saturn retailer is best equipped to provide all
your service needs. Should you ever encounter
a problem that is not resolved during or after the
limited warranty period, talk to a member of dealer
management. Under certain circumstances, GM and/or
GM dealers/retailers may provide assistance after
the limited warranty period has expired when the
problem results from a defect in material or
workmanship. These instances will be reviewed on
a case-by-case basis. If your problem has not been
resolved to your satisfaction, follow the Owner
Assistance on page 28.
We thank you for choosing a Saturn.
GM Participation in an Alternative
Dispute Resolution Program
See Owner Assistance on page 28 for information on
the voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service – United States and
Canada
Your selling retailer has made a large investment to
ensure that they have the proper tools, training,
and parts inventory to make any necessary warranty
repairs should they be required during the warranty
period. We ask that you return to your selling retailer for
warranty repairs. In the event of an emergency repair,
you may take your vehicle to any authorized GM
dealer/retailer for warranty repairs. However, certain
warranty repairs require special tools or training that only
a dealer selling your brand may have. Therefore, not
all dealers/retailers are able to perform every repair. If a
particular dealership cannot assist you, then contact
Saturn. If you have changed your residence, visit
any Saturn retailer the United States or Canada for
warranty service.
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