Owner Assistance; Customer Satisfaction Procedure - Saturn VUE 2009 Booklet

Owner Assistance

Customer Satisfaction Procedure

At Saturn, we are committed to the concept of total
customer satisfaction. We have made a commitment to
provide our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle. We call this concept the Saturn Difference.
If, for any reason, your ownership experience falls below
expectations, we suggest you take the following action:
STEP ONE: Contact the Retailer's Customer
Assistance Liaison. Any member of retail management;
general manager or service manager has the training,
authority, and the desire to quickly and effectively answer
and resolve your questions, problems, or concerns.
STEP TWO: Contact the Saturn Customer
Assistance Center. Should you need additional
assistance after contacting your retailer call the Saturn
Customer Assistance Center at: 1-800-553-6000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention.
A Saturn Customer Assistance Center Team Member
will handle your call and assist in providing product
and warranty information, nearest retailer locations,
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roadside assistance, brochures, literature, and discuss
any concerns you may have. In the event that you
desire to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
P.O. Box 331732
Detroit, MI 48232-5173
Have the following information available to give the
Customer Assistance Representative:
•
The Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate above the top of the instrument panel on
the driver side, and visible through the windshield.
•
The current mileage on your vehicle
•
The retailer name and location
•
Your daytime and evening phone numbers
•
Nature of concern
When contacting Saturn, remember that your concern
will likely be resolved at a retailers facility. That is
why we suggest you follow Step One first if you have a
concern.