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Claims Procedure
As with the other warranties covered in this booklet,
take your vehicle to any authorized Saturn retail facility
to obtain service under the emission warranty.
This should be done as soon as possible after failing
an EPA-approved I/M test or a California smog check
test, or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will
be performed by any Saturn retailer or Authorized
Saturn Service Provider at no charge. Repairs which do
not qualify will be charged to you. You will be notified
as to whether or not the repair qualifies under the
warranty within a reasonable time, not to exceed
30 days after receipt of the vehicle by the retailer or
Authorized Saturn Service Provider, or within the time
period required by local or state law.
The only exceptions would be if you request or agree to
an extension, or if a delay results from events beyond
the control of your retailer or Saturn. If you are not
so notified, Saturn will provide any required repairs at
no charge.
In the event a warranty matter is not handled to your
satisfaction, refer to the "Customer Satisfaction
Procedure" in this booklet under Owner Assistance
on page 28.
For further information or to report violations of the
Emission Control System Warranty, you may contact
the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission
Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 97131-2990
27
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