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IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and Saturn's participation in the Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2008 Saturn Corporation U.S.A. All rights reserved. Printed in U.S.A. GENERAL MOTORS and GM are registered
trademarks of General Motors Corporation. SATURN and the SATURN emblems are registered trademarks of
Saturn Corporation.
Part No. 15898479 B Second Printing
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Related Manuals for Saturn VUE 2009
Summary of Contents for Saturn VUE 2009
- Page 1 Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
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Page 2: Table Of Contents
2009 Saturn Limited Warranty and Owner Assistance Information An Important Message to Owners......1 After-Manufacture “Rustproofing” ......12 Saturn’s Commitment to You ......1 Paint, Trim, and Appearance Items ....12 Owner Assistance ..........1 Vehicle Operation and Care ......13 GM Participation in an Alternative Dispute Maintenance and Warranty Service Records ..13... - Page 3 2009 Saturn Limited Warranty and Owner Assistance Information Owner Assistance ..........28 Saturn Courtesy Transportation ......31 Customer Satisfaction Procedure .......28 Warranty Information for California Only ....31 Notification of Name/Address Change ....29 Special Coverage Adjustment Programs Participation in Better Business Bureau Beyond the Warranty Period ......32 Mediation/Arbitration Program ......29...
- Page 4 ✍ NOTES...
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Page 5: An Important Message To Owners
Saturn. See Owner Assistance on page 28 for information on the voluntary, non-binding Alternative Dispute Resolution Your Saturn retailer also wants you to be completely Program in which GM participates. satisfied and invites you to return for all your service needs, both during and after the warranty period. -
Page 6: Warranty Coverage At A Glance
Warranty Coverage at a Glance The warranty coverages are summarized below. Sheet Metal • Corrosion coverage is for the first 3 years or New Vehicle Limited Warranty 36,000 miles, whichever comes first. Bumper-to-Bumper (Includes Tires) • Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. - Page 7 Federal California • • Gasoline Engines Gasoline Engines − Defects and performance for cars and light duty − Defects and performance for cars and trucks engines are covered for the first 2 years or with light duty or medium duty emission 24,000 miles, whichever comes first.
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Page 8: New Vehicle Limited Warranty
New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following To obtain warranty repairs, take the vehicle to a Saturn terms, conditions, and limitations. retail facility within the warranty period and request What Is Covered the needed repairs. - Page 9 Engine Coverage includes: All internally lubricated Exclusions: Excluded from the powertrain coverage are parts, the entire pressurized fuel system (in-tank fuel transmission cooling lines, hoses, radiator, sensors, pump, pressure lines, fuel rail(s), regulator, injectors wiring and electrical connectors. and return line). Also included are all actuators Transfer Case Coverage includes: All internally and electrical components internal to the engine (i.e.: lubricated parts, case, mounts, seals and gaskets as...
- Page 10 Saturn Retailer Parts Warranty of 12 months from the date of purchase, parts only. Towing is covered to the nearest Saturn retail facility if your vehicle cannot be driven because of a warranted Saturn Licensed Accessories are covered under the defect.
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Page 11: What Is Not Covered
Alteration or modification to the vehicle including the body, chassis, or components after final Tire Damage or Wear assembly by Saturn. • Coverages do not apply if the odometer has been Normal tire wear or wear-out is not covered. Road... - Page 12 Damage Due to Insufficient or Improper Maintenance Maintenance All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are Damage caused by failure to follow the recommended at the owner’s expense. Vehicle lubrication, cleaning, or maintenance schedule intervals and/or failure to polishing are not covered.
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Page 13: Hybrid Specific Warranty
For vehicles sold in Canada, in addition to the Base vary from state to state. Warranty Coverage described in the GM Canadian Saturn does not authorize any person to create for it any Saturn Warranty, Maintenance and Owner Assistance other obligation or liability in connection with these booklet, General Motors of Canada Limited will warrant vehicles. -
Page 14: What Is Covered
No deductibles are associated with this warranty period, towing is covered to the nearest Hybrid warranty. Saturn servicing retailer if your vehicle cannot be driven This Hybrid warranty is in addition to the express because of a warranted Hybrid specific defect. Contact conditions and warranties described previously. -
Page 15: Vue Two-Mode Hybrid Coverage
Other Hybrid Components What is Not Covered The 42-volt cable assembly, auxiliary transmission In addition to the ”What is Not Covered“ section pump, hill start valve, and cabin heater coolant pump. previously, this Hybrid warranty does not cover the following items: VUE Two-mode Hybrid Coverage Wear Items Transmission... -
Page 16: Things You Should Know About The New Vehicle Limited Warranty
Exchanges Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is In the interest of customer satisfaction, Saturn may offer neither necessary nor required under the Sheet Metal exchange service on some vehicle components. Coverage. Saturn makes no recommendations This service is intended to reduce the amount of time concerning the usefulness or value of such products. -
Page 17: Vehicle Operation And Care
Considering the investment you have made in your services performed. Saturn, we know you will want to operate and maintain The servicing retailer can provide a copy of any warranty it properly. We urge you to follow the maintenance repairs for your records. -
Page 18: Warranty Coverage - Extensions
Applies only to new vehicles held exclusively in information on fuel requirements when operating in new vehicle inventory. foreign countries. • Does not apply to used vehicles, Saturn-owned vehicles, retailer owned used vehicles, or retailer demonstrator vehicles. • Does not apply to vehicles with more than... -
Page 19: Original Equipment Alterations
Saturn approved retailer installed during the inspection process. In addition, retailers accessory packages as identified in the Saturn parts and inspect each vehicle before delivery. They repair any accessories manuals. Examples of the types of... -
Page 20: Emission Control Systems Warranty
How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Defects Emissions Control System Warranty in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited State and Federal agencies may require different Warranty Bumper-to-Bumper coverage. -
Page 21: Federal Emission Control System Warranty
*Saturn warrants that your retailer will replace, repair, or warranty period. adjust to Saturn specifications, at no charge to you, any of the parts listed under the “Emission Warranty... -
Page 22: California Emission Control System Warranty
Warranty Important: California, Connecticut, Maine, This section outlines the emission warranty that Saturn Massachusetts, New Jersey, New York, Rhode Island, provides for your vehicle in accordance with the and Vermont have PZEV Emission Warranty Coverage. - Page 23 − If any emission related part on your vehicle is first for a Partial Zero Emission Vehicle (PZEV): defective, Saturn will repair or replace it. This is − If any emission related part* listed in this booklet your Short-term Emission Defects Warranty.
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Page 24: Emission Warranty Parts List
California certified light duty and medium duty As the vehicle owner, you should also be aware that vehicles.) Saturn may deny warranty coverage if your vehicle or a • (*) and (**) are 8 years/100,000 miles, whichever part has failed due to abuse, neglect, improper or comes first, for California LEV2 vehicles equipped... - Page 25 Powertrain Control System Vehicle Speed Sensor ABS Control Module ** Wheel Speed Sensor Camshaft Position Actuator * Transmission Controls and Torque Management Camshaft Position Actuator Valve GMLAN (CAN) Communications Circuit Coolant Level Sensor Manual Transmission Clutch Switch Data Link Connector Park/Neutral Switch Engine Control Module (ECM) ** Torque Converter Clutch Solenoids...
- Page 26 Fuel Management System Charge Air Control Solenoid Valve ® Common Rail Assembly (6.6L DURAMAX Diesel) * Charge Air Control Valve Diesel Fuel Injection Pump * Charge Air Cooler * Diesel Fuel Injector Control Module – EDU Charge Air Cooler Fan ®...
- Page 27 Ignition System Exhaust Manifold with Catalytic Converter attached as assembly * ** Camshaft Position Sensor(s) Exhaust Manifold Gasket Crankshaft Position Sensor(s) Exhaust Pipes and/or Mufflers (when located Glow Plug(s) (Diesel) between catalytic converters and exhaust manifold) Glow Plug Controller (Diesel) Positive Crankcase Ventilation (PCV) System Ignition Coil(s) Oil Filler Cap...
- Page 28 Evaporative Emission Control System Drive Motor/Generator Control Module (Gasoline Engines) (DMCM - HCP, MCPA, MCPB) ** Canister Electro-Hydraulic Brake Control Module (EBCM) ** Canister Purge Solenoid Valve Energy Storage Control Module ** Canister Vent Solenoid Fuel Filler Pipe Adapter Seal Fuel Feed and Return Pipes and Hoses Hybrid Batteries * Fuel Filler Cap...
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Page 29: Replacement Parts
Wiring and Relays effectiveness of emission control systems. Parts specified in your maintenance schedule that If other than new, genuine Saturn parts are used for require scheduled replacement are covered up to their maintenance replacements or for the repair of parts first replacement interval or the applicable emission... -
Page 30: Maintenance And Repairs
Maintenance and Repairs If, in an emergency situation, it is necessary to have repairs performed by other than a Saturn retailer Maintenance and repairs can be performed by any and you believe the repairs are covered by emission qualified service outlet; however, warranty repairs must... -
Page 31: Claims Procedure
Mobile Source Operations Division an extension, or if a delay results from events beyond P.O. Box 8001 the control of your retailer or Saturn. If you are not El Monte, CA 97131-2990 so notified, Saturn will provide any required repairs at... -
Page 32: Owner Assistance
In the event that you At Saturn, we are committed to the concept of total desire to write to the Saturn Customer Assistance customer satisfaction. We have made a commitment to... -
Page 33: Notification Of Name/Address Change
Mediation/Arbitration Program following address: BBB Auto Line Program Both Saturn and your retailer are committed to making Council of Better Business Bureaus, Inc. sure you are completely satisfied with your new 4200 Wilson Boulevard vehicle. -
Page 34: State Warranty Enforcement Laws
To assist customers who are deaf or hard of hearing under certain circumstances. The provisions of and who use Text Telephones (TTYs), Saturn has TTY these laws vary from state to state. To the extent equipment available at its Customer Assistance Center. -
Page 35: Saturn Courtesy Transportation
California Civil Code Section If your vehicle requires warranty repairs during 1793.22(b) creates a presumption that Saturn has had a the 5 year/100,000 mile (8 year/100,000 miles reasonable number of attempts to conform the vehicle... -
Page 36: Special Coverage Adjustment Programs Beyond The Warranty Period
Saturn encourages customers to call the toll-free number for assistance. If a customer wishes to write to Saturn is proud of the protection afforded by its Saturn, the letter should be addressed to: warranty coverages. In order to achieve maximum... -
Page 37: Online Owner Center (U.s.)
Here are a few of the valuable tools and services you • Online service and maintenance records will have access to: • Find Saturn retailers for service nationwide • My Showroom: Find and save information on • Exclusive privileges and offers vehicles and current offers in your area. - Page 38 ✍NOTES...
- Page 39 ✍NOTES...
- Page 40 ✍NOTES...
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