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Notification of Name/Address Change
If you have purchased a previously owned Saturn
or have changed your name or address, provide this
information to your nearest retail facility service
department or the customer assistance center.
Participation in Better Business Bureau
Mediation/Arbitration Program
Both Saturn and your retailer are committed to making
sure you are completely satisfied with your new
vehicle. However, if you continue to remain unsatisfied
after following the procedure outlined in Steps One
and Two, you should file with the BBB Auto Line
Program to enforce any additional rights you may have.
The BBB Autoline Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
www.lemonlaw.bbb.org
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. Saturn reserves the right
to change eligibility limitations and/or to discontinue its
participation in this program.
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