Bosch G100 Troubleshooting

Intrusion | Troubleshooting | G100 Z-Wave gateway

Troubleshooting

Connection Problems

Refer to the troubleshooting table below for solutions for common connection problems associated with
your G100. Please use the G100 Overview diagram and callouts as a point of reference within this
document.
Connection Problem troubleshooting table:
Problem
Cannot access the Web UI
Dashboard portal after logging
into http://bosch.mios.com
No G100 LED(s) are on.
Solution
Verify the green LED (callout #5 in the G100 Overview figure below) on
the G100 is on. The G100 might take 2 minutes to boot up after the initial
connection. If the G100 is receiving a firmware update, it may not be
accessible for up to 15 minutes.
Verify you are using the correct username and password provided to you
from your Bosch representative (Security Dealer/Installer).
In the Users & Account Info, Unit Settings, Secure Gateway: settings, the
Secure your Gateway box may be checked. If this box is checked, a G100
Internet connection is required in order to access the Web UI.
Your Security Dealer/Installer may have disabled your G100 service.
Please contact your Security Dealer to restore your G100 service.
Verify your cables are secure and fastened to both the internet router and
the G100. Remove and reapply to you G100, ensure LEDs light when
power is reapplied. If LEDs do not come on at all, there may be an AC
power problem or the plug-in power supply might be defective.
Replace your Ethernet cable with another one and connect it from your
Internet router, to your G100 Ethernet port. Wait for a minute for the
connection to be established.
Remove the Ethernet cable from your G100, and plug the cable into your
computer, and see if you can access the internet. If you cannot access the
internet through your router, then you might have a problem with your
router or with your Internet service provider.
If all the connections are secure, and you're able to access the internet
from your computer; contact your Bosch Security Dealer for assistance.
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