Trouble Shooting Guide - iGenix IG9901 User Manual

TROUBLE SHOOTING GUIDE

If you experience difficulties with the appliance, please check the suggestions below before contacting
customer services:
Problem
The unit will not switch on
Runs for a short while and then
switches off
Runs without cooling in Air
Conditioning mode
Water is leaking from unit when
moving
Water is leaking from unit when
moving
Error Code: E4 shown on display panel
Error Code: E2 shown on display panel
Error Code: E3 shown on display panel
14
Solution
• Check Trip Switch / Fuse
• Wait for 3 minutes and start again, protective device may
be preventing unit from working
• Check if the plug is connected to mains socket correctly
• Check batteries in the remote control
• If the set temperature is close to room temperature,
the unit will automatically switch off, you can lower the set
temperature to restart
• Check if air outlet is blocked, if so remove obstacle
• Check if Timer function has been activated
• If the door or window is open
• If there is another appliance creating heat in the same room
• Check if the air filter is dirty – if so, clean
• Check if air outlets or inlets are blocked
• The set temperature is too high
• If the door or window is open
• If there is another appliance creating heat in the same room
• Check if the air filter is dirty – if so, clean
• Check if air outlets or inlets are blocked
• The set temperature is too high
• Drain the water tank – refer to Water Drainage on Page 12
• Ensure rubber caps are securely fitted to drainage points
• Ensure unit is located on a flat and even surface
• Drain the water tank – refer to Water Drainage on Page 12
• Technical Fault – contact Customer Services and
provide error code
• Technical Fault – contact Customer Services and provide
error code