Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration - Cisco cBR-8 Configuration And Troubleshooting Manual

Message Contents
Table 6: Common Fields for Full Text and XML Messages
Data Item
(Plain Text and
XML)
Time stamp
Message name
Message type
Message
subtype
Message group
Severity level
Source ID
Device ID
Customer ID
Contract ID

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration

Guide for Cisco IOS XE Fuji 16.8.x
52
Description (Plain Text and XML)
Date and time stamp of the event in the
ISO time notation:
YYYY-MM-DD HH:MM:SS GMT +
HH:MM.
Name of message.
Name of the message type, specifically
"Call Home."
Specific type of message: full, delta,
test.
Name of the alert group, specifically
"reactive." Optional, because the default
is "reactive".
Severity level of message
Product type for routing through the
workflow engine. The Source ID is
typically the product family name.
Unique device identifier (UDI) for the
end device that generated the message.
Ensure that the field is empty if the
message is nonspecific to a device. The
format is type@Sid@serial.
• type is the product model number
from the backplane IDPROM.
• @ is a separator character.
• Sid is C, identifying the serial ID
as a chassis serial number.
• serial is the number that is
identified by the Sid field.
An example is
WS-C6509@C@12345678
Optional user-configurable field that is
used for contract information or other
ID by any support service.
Optional user-configurable field that is
used for contract information or other
ID by any support service.
Call-Home Message Tag (XML Only)
CallHome/EventTime
For short text message only
CallHome/Event/Type
CallHome/Event/SubType
For long-text message only
Body/Block/Severity
For long-text message only
CallHome/CustomerData/ContractData/DeviceId
CallHome/CustomerData/ContractData/CustomerId
CallHome/CustomerData/ContractData/ContractId
Call Home