Cardholder Privacy And Security; Terminal Security; Fraud Prevention; Manually Entered Credit Card Transactions - TD Desk 5000 Quick Start Manual

Cardholder Privacy and Security

Terminal security

It is the Merchant's responsibility to secure the terminal, any user IDs or passwords and to
prevent unauthorized use. In any event the Merchant will be liable for any unauthorized
use of the terminal or any user IDs or passwords. There are four available user settings:
Admin
No access restriction to terminal functionality; assign this level of access
with extreme caution.
Manager Access is restricted to certain features by a manager ID and password.
Supervisor
Access is restricted to certain features by a supervisor ID and password.
Clerk Access is restricted to certain features by a clerk ID.
The following functions can be individually protected:
• Financial transactions
• Settlement / Day close
• Reprinting receipts
• Reports
For more information, please refer to the TD Desk 5000 Merchant Guide.

Fraud prevention

Please refer to the How to Help Prevent Fraud pamphlet in your Merchant Welcome Kit.
The following information will help you protect yourself from fraudulent transactions.

Manually entered credit card transactions

There is an inherent risk associated with these transactions as they have an increased
rate of fraud. If you do manually enter a credit card transaction which is deemed
fraudulent, you will be held responsible for any chargebacks associated with it. Manually
entered credit card transactions include mail order and telephone order transactions.
If you are uncomfortable manually entering a credit card it's within your rights as a
business owner to request another form of payment (debit, cash, etc.).

Force post transactions are disabled by default

The Force Post function allows prior authorization numbers to be manually keyed in. For
your protection, this capability is disabled by default on your terminal. If you need to
process a Force Post, please call the TD Merchant Solutions Help Desk at 1-800-363-1163
to enable the capability after being authenticated. It is strongly recommended that you
protect the Force Post function with a password. Please see the Merchant Guide for
more information.
• Manual transactions
• Standalone mode
• Various menus on the terminal
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