TD iWL252 Quick Start Manual
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Also See for iWL252:
- Merchant manual (54 pages) ,
- Quick start manual (28 pages) ,
- Manual (14 pages)
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Summary of Contents for TD iWL252
- Page 1 TD iWL252 / 255 Quick Start Guide For the: • TD iWL252 (Bluetooth) • TD iWL255 (3G Wireless)
- Page 2 This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
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Page 3: Table Of Contents
Return ....................13 Receipts ....................13 Reprinting receipts ..................13 Receipt examples ..................14 Business Day Functions ............16 Performing a day close ................. 16 Configuration .................17 Changing the terminal communication method (TD iWL252) .....17 More features and functionality ............17... - Page 4 Reporting ................18 Business day reports ................18 Batch reports ..................18 Customized reports ................19 EMV reports ................... 19 Troubleshooting ..............20 What problems can I easily resolve? ........... 20 Why don’t I see a connection icon on the Idle screen? ....... 21 What is the signal strength? ..............
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Page 5: About This Guide
About this Guide This Guide provides an introduction to your TD iWL252 / 255 solution, hardware functionality, performing financial transactions, administration features and troubleshooting . For further information regarding its use and available features, please review our online documentation at www .tdmerchantsolutions .com/posresources . -
Page 6: The Terminals
The terminals Paper chamber flap Function keys / F1 and / F4 keys can be used as shortcuts and to select onscreen options . See below for more information . 06/04/2016 20:57 Navigation keys 20066573 Use the arrow keys to navigate the screens and menus . -
Page 7: Accessibility Features
Accessibility features The TD iWL252/255 has numerous accessibility features which reflect TD’s commitment to our customers . It has such features as: • An adjustable key stroke sound when a key is pressed • An adjustable screen brightness to create visual contrast •... -
Page 8: Idle Screen (Td Iwl255)
Lock (security) The lock icon will be closed or open . If the lock is open, do not use this terminal and contact the TD Merchant Solutions Help Desk to report that it has been tampered with . Power The battery icon in the top-right corner indicates that the terminal battery level . -
Page 9: Main Menu Screen
The Bluetooth Base The Bluetooth base is only used with the TD iWL252 . It acts as a connection to the payment network and as a short range wireless base for your TD iWL252 terminal . This base also acts as a charging station for the terminal . -
Page 10: Communication Options
. Communication options The TD iWL252 solution offers two options for communications: dial-up or Ethernet . You can set this however you wish to suit your existing place of business’ setup . If you want to change the security level of your terminal, please contact TD Merchant Solutions Help Desk at 1-800-363-1163. -
Page 11: Manually Entered Credit Card Numbers
We understand that the default settings that come with this terminal may not fully meet your businesses’ needs . Should you wish to amend these default settings, please contact the TD Merchant Solutions Help Desk at 1-800-363-1163 to learn about your options . Financial Transactions The terminals can perform the following transactions: •... -
Page 12: Accepted Card Types
Accepted card types Your terminal(s) will accept whatever cards you indicated when you signed your contract with TD Merchant Solutions . If you wish to adjust your accepted card list, please call the TD Merchant Solutions Help Desk at 1-800-363-1163 . -
Page 13: Sale (Debit Card)
Swipe card The customer swipes their credit card . Verify the card info with what is on the terminal screen and press OK . The screen shows that authorization number, the transaction total and the receipts print . The customer must sign the signature field on the merchant copy . -
Page 14: Sale (Phone Or Mail)
Customer confirms the dollar amount and presses Accept or Change . Perform one of the following payment methods: Insert / Swipe or Contactless . Contactless The customer taps their contactless-enabled debit card . The customer may be required to swipe or insert their card in some cases. Ask the customer if they would like a receipt: Yes or No . -
Page 15: Force Post (Sale Or Phone / Mail)
. Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number. Press OK Force Post Force Sale or Force Ph/Mail . -
Page 16: Transaction Recall
Transaction recall This option recalls a transaction so that you can view or void it for any transactions that were performed in the current open batch . If a day close has been completed you can only recall transactions after the last day close or batch close . Pre-authorization transactions are covered in our online documentation at www .tdmerchantsolutions .com/posresources . -
Page 17: Return
You can only perform a return on a transaction that has already been submitted for reimbursement . Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions Help Desk at 1-800-363-1163. Press OK Return . -
Page 18: Receipt Examples
Scroll through the available receipts, select the desired one and press OK . Go to step 3 . Invoice # Enter the invoice number and press OK . Go to step 3 . Account # Swipe the card or enter the account number and press OK . Go to step 3 . Approval Code Enter the approval code and OK . - Page 19 Credit Card Debit Card Merchant Name Merchant Name Address Address City, Province City, Province Merchant Number Merchant Number Terminal ID Terminal ID SALE SALE 06-16-2016 12:41:02 06-16-2016 12:41:02 Acct # 476173******0010 Acct # 455763******1632 Card Type DP Card Type Name: nnnnnnnnn Name: nnnnnnn A00000000980840 Trace # 010103...
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Page 20: Business Day Functions
Business Day Functions Performing a day close You have a deadline to perform a day close . This is called your balancing window and it is set on the system . If your day close is done before your balancing window ends, you’ll receive same or next business day deposit for credit and debit card totals . -
Page 21: Configuration
Configuration Changing the terminal communication method (TD iWL252) If you have changed your Internet connection at your place of business, you may have to change your terminal connection settings so that you have a fall back connection in case your primary fails . -
Page 22: Reporting
Reporting The following reporting options are split into different groups, business day, batch and customized . You have access to all of the business day and batch reports, and these will be covered in this Guide . Please see our online documentation for customized reports at www .tdmerchantsolutions .com/posresources . -
Page 23: Customized Reports
Customized reports These reports are for all transactions performed for the business days currently stored in the terminal . These reports can only be accessed by supervisors or managers . The following chart describes what each report displays . Re p o r t Re p o r t d e ta i l s Transaction Details By business day... -
Page 24: Troubleshooting
Troubleshooting If you’re unable to resolve the problem after performing the following steps, please contact the TD Merchant Solutions Help Desk at 1-800-363-1163 . What problems can I easily resolve? Pro b l e m Ac t i o n Re q u i re d... -
Page 25: Why Don't I See A Connection Icon On The Idle Screen
Why don’t I see a connection icon on the Idle screen? TD iWL252 There are two communication methods for the TD iWL252 solution: dial-up / phone line and DSL . If you don’t see the green network icon ( ) for DSL or the green phone icon for dial-up,... -
Page 26: What Can Interfere With Bluetooth Connectivity
. As well, new physical barriers added to your workplace (walls with metal frameworks and electrical wires) may also cause interference for your TD iWL255 terminal . Be aware that if you modify your workplace that you may be introducing signal interference . -
Page 27: What Do I Do If There's A Power Outage
. It is covered by a grey rubber flap that can easily be lifted with your thumbnail . If after trying these steps your terminal still does not charge, please contact the TD Merchant Solutions Help Desk. -
Page 28: Reference
Routinely clean it with a damp cloth so that spills don’t get into the inner workings . • Use TD-approved cleaning cards for the chip and magnetic card readers . • This also includes the Bluetooth base for the TD iWL252 . - Page 31 Call Centre Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 . We would be happy to answer any questions you may have . Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –...
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