Contacting Tac - Cisco ATA 188 Administrator's Manual

Contacting TAC

Contacting TAC

Qualified customers who need to contact the Cisco Technical Assistance Center (TAC) must provide the
following information:
•
•
•
•
•
For instructions on contacting TAC, see the
Note Customers who obtained their equipment through service providers, independent dealers and other third
parties must contact their equipment provider for technical assistance.
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide (SCCP)
8-8
Product codes.
Software version number—To identify the software revision number, use the configuration menu
number 123.
Software build information—To identify the software build information, use the voice menu option
123123.
Cisco ATA serial number.
Hardware version number—To identify the hardware revision number, use the serial number and
MAC address found on the label on the bottom of the Cisco ATA. The MAC address can also be
obtained using voice menu option 24.
"Obtaining Technical Assistance" section on page
Chapter 8 Troubleshooting
xiv.
OL-3141-01