Installation And Upgrade Issues - Cisco ATA 188 Administrator's Manual

Chapter 8 Troubleshooting
Symptom
Possible Cause
Recommended Action
Possible Cause
Recommended Action
Possible Cause
Recommended Action

Installation and Upgrade Issues

Symptom
Possible Cause
upgraded.
Possible Cause
Recommended Action
Symptom
executable-file upgrade method.
Possible Cause
Recommended Action
Symptom
Registered" status from the Cisco CallManager.
Possible Cause
Cisco ATA upgrades its image from a version prior to the ata186-v2-15-ms-020911b image.
Recommended Action
page
OL-3141-01
Cannot place call.
Equipment failure on the network.
Replace defective network equipment.
Recipient has not registered the IP phone.
Register the IP phone.
Ethernet cable is not connected.
Make sure that all cables are connected.
The red LED is flashing slowly on the function button.
The Cisco ATA is trying to obtain the DHCP address or the software image is being
The Ethernet cable is unplugged.
Plug in the Ethernet cable.
Voice prompt returns Upgrade not available message. This can only occur if you are using the
You are attempting to upgrade to the existing version.
You do not need to upgrade.
After you upgrade the Cisco ATA to a new signaling image, you receive an incorrect "Not
The Cisco CallManager is unable to properly process the registration change after the
Follow the procedure in the
8-4.
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide (SCCP)

Installation and Upgrade Issues

"Restarting the Cisco CallManager" section on
8-3