Troubleshooter - Quail Digital Q-HCBS User Manual

F A U L T
None of the headsets
are working
The system is working
but the range is short
One or more headsets
isn't working
Headset(s) LED is flashing,
but not working
Headset has been in
charger but LED light
isn't flashing
Headset LED is on but the
headset has 'locked up'
Headsets are picking up
audio from more than
one system.
How do I order
accessories?
HEALTHCARE HEADSET SYSTEM

Troubleshooter

A C T I O N
Always check the headsets are registered.
Check the Base power LED is illuminated. If not,
check the mains power is on. If yes, power
supply or Base may be faulty. Contact your
service company.
Is your Base positioned on a wall as per
specification on page 3? If in doubt, move it to
another location, and see if range improves. If
it doesn't, contact your service provider.
Is the battery charger LED light illuminated RED?
If not, check the power to that socket is on. If it
is, check the power supply is connected. If it is
connected and the power light doesn't
illuminate , contact your service provider.
Put the headset to your ear, stand near to the
Base: are you hearing 1 beep every 3 seconds?
If so, headset isn't registered. Follow registration
procedure. Are you hearing 2 beeps every 10
seconds? If so, you're out of range of Base. Move
closer. Once in range you'll hear 1 long beep.
Swap the battery with another headset which
you know is working. If the headset works with
the alternative battery, discard the failed
battery and contact your service provider for a
replacement battery.
Remove battery for 5 seconds then replace back
onto the headset. This should clear the lock-up.
Your headset is registered to more than one
Base, and needs removing from the one you
don't want it used with. See page 7 for
procedure.
Contact your service provider or email
sales@quaildigital.com