Ingenico iCT220 Quick Reference Manual page 2

CREDIT OFFLINE ENTRY AUTHORIZATION ONLY
• Press • Press
4
• Choose • Choose
CREDIT
- Select the desired card type • Choose
• Enter amount and press • Swipe customer card, insert customer
ENTER
- Enter surcharge amount and press card, or enter card number and
ENTER
• Swipe customer card, insert customer press
card, or enter card number and press - Enter expiration date (MMYY)
and press
ENTER
- Enter expiration date (MMYY) and press - Card present? Choose
- Enter Zip Code and press
ENTER
- Card present? Choose or or press
YES NO
- Select the desired language - Select the desired language
• Enter approval code (six digits), and - Have customer enter PIN on PIN pad
press and press
ENTER
• Enter transaction ID (15 digits), and • Terminal dials out, and receipt prints
press - Remove the card
ENTER
• Terminal displays Captured and receipt
prints
BALANCE INQUIRY
- Remove the card
• Press
• Choose card type
DEBIT RE-ENTER
• Swipe customer card, insert customer
• Press card, or enter card number and
4
• Choose press
REENTER
• Choose
- Enter expiration date (MMYY)
DEBIT
• Choose transaction type and press
• Swipe customer card, insert customer - Select the desired language
card, or enter card number and press - Have customer enter PIN on PIN pad
and press
ENTER
- Select the desired language • Terminal dials out, and receipt prints
• Enter original transaction date - Remove the card
(MMDDYY) and press
ENTER
• Enter original transaction time
BENEFITS
(HHMMSS) and press
ENTER
• Swipe customer card
• Enter reference retrieval number
• Choose
(12 digits), and press
ENTER
• Choose transaction type
• Enter trace number (six digits),
• Enter sale amount and press
and press
ENTER
- If Cash Benefits, enter cash back amount
• Enter Network ID (one character),
and press
and press
ENTER
• Have customer enter PIN on PIN pad
• Enter settlement date (MMDD),
and press
and press
ENTER
• Terminal dials out, and receipt prints
• Enter approval code (six digits),
and press
ENTER
• Enter amount and press
ENTER
• Enter tip amount and press
ENTER
- Enter cash back amount and press
ENTER, or press to bypass
ENTER
• Press to accept amount
ENTER
• Terminal displays Captured,
and receipt prints
• Press
CANCEL
NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
0300021 Ingenico (100716).indd 2
VOUCHER
• Press 4
8
• Choose
AUTH ONLY REENTER
• Choose
AMT AUTH EBT
• Choose Voucher
• Enter card number and press
• Enter original transaction date
ENTER
(MMDDYY) and press
• Enter original transaction time
ENTER
or (HHMMSS) and press
YES NO
• Enter reference retrieval number (12
ENTER,
to bypass digits), and press
ENTER
• Enter trance number (six digits), and
press
ENTER
• Enter Network ID (one character), and
ENTER
press
ENTER
• Enter voucher number (15 digits), and
press
ENTER
• Enter approval code (six digits), and
press
ENTER
6
• Enter sale amount and press
• Terminal displays Captured, and receipt
prints
• Press
CANCEL
ENTER
EBT REFUND
ENTER
• Press 2
• Choose
EBT
• Press
ENTER ENTER
• Enter refund amount and press
• Swipe customer card or enter card
number and press
• Press to accept amount
ENTER
• Have customer enter PIN on PIN pad
and press
ENTER
EBT
• Terminal dials out, and receipt prints
ENTER
ADD CLERK
• Press
ENTER #
• Choose
CLERK MENU
• Choose
ENTER ADD ID
• Enter clerk ID and press
• Add Another? Choose
- If Yes, repeat steps to add
another server
TRANSACTION ADJUST
NOTE: Adjustments are not allowed on
Smart Card/Chip Card sales.
• Press
8
• Choose
TRANS ADJUST
• Choose a search option
ENTER
• Enter retrieval information and press
ENTER ENTER
• Choose
SELECT
• Enter new sale amount and press
ENTER
• Terminal displays Captured, and receipt
prints
ENTER
REPRINT A RECEIPT
• Press
8
• Choose
REPRINT
• Choose a search option
• Enter retrieval information and press
ENTER
• Choose
SELECT
ENTER • Choose a receipt type
• Receipt prints
TIP ADJUST
NOTE: Smart Card/Chip Card tip
adjustments are not supported for
INGEMV3, tips must be added at time
of sale.
• Press
5
ENTER
• Choose a search option
• Enter retrieval information and
ENTER
press
ENTER
• Choose
SELECT
• Enter new tip amount and press
• Terminal displays Captured,
and receipt prints
• Add Another? Choose
YES
- If Yes, repeat steps to add
another tip
REPORTS
ENTER
• Press
#
or
YES NO
• Choose
REPORTS MENU
• Choose report: Summary (total amount)
or Detail (each transaction)
• Choose
PRINT
• Report prints
• Press
CANCEL
VIEW TOTALS
• Press
#
• Choose
BATCH MENU
• Choose
BATCH TOTALS
• Terminal displays totals
• Press
ENTER
• Press
CANCEL
MANUAL BATCH SETTLEMENT
ENTER
• Press
7
• Choose
YES
- Print Reports? Choose or
YES NO
- Report prints
FAILED SETTLEMENT
• Terminal will display QDXXXXX or
RBXXXXX
• DO NOT DELETE BATCH OR CONTINUE
WITHOUT HELP DESK VERIFICATION
• Call Help Desk
AUTHENTICATE THE TERMINAL
• Press
#
• Choose
MAINTENANCE
• Choose
AUTHENTICATE
• Enter authentication code and press
ENTER
• Enter zip code and press
ENTER
• Terminal dials out, and receipt prints
DEACTIVATE THE TERMINAL
• Press
#
• Choose
MAINTENANCE
ENTER
• Choose
DEACTIVATE
• Choose
YES
• Terminal dials out, and receipt prints
or
NO
ALPHA CHARACTERS
• Press key corresponding with desired
letter
• Press key until desired letter appears
F
[Number + F key = Letter]
CARD TYPES ACCEPTED
• Visa
• MasterCard
• American Express
• Discover
• JCB
• Diners Club
• Carte Blanche
• PayPal
• ATM/Debit Cards
• EMV Debit Cards*
• Private Label*
*Supported for INGEMV4 only.
EBT DEFINITIONS
Form which is
ELECTRONIC VOUCHER:
completed by a merchant when a Food
Stamp transaction authorization cannot
be received through the terminal.
FCSID (FOOD AND CONSUMER SERVICES
Identifies a merchant as
IDENTIFIER):
approved to accept Food Stamps.
VOUCHER AP (VOUCHER APPROVAL CODE):
A Voice Authorized Approval Code
received when a Food Stamp transaction
authorization through the terminal is
not possible. To obtain, call the Voice
Authorization Center.
VOUCHER S/N (VOUCHER SERIAL NUMBER):
A pre-printed number found on an
Electronic Voucher form.
10/14/16 3:44 PM