Diagnostics - Kenmore 1469 Use & Care Manual

Should you experience any problems with your
dishwasher, it has the capability of transmitting data
via your telephone to the Diagnostics Team. This gives
you the capability of speaking directly to our specially
trained technicians. The technician records the data
transmitted from your machine and uses it to analyze
the issue, providing a fast and effective diagnosis.
Using Diagnostics
First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663 (Canada). If the number of the phone you are using is on
file and is associated with your dishwasher, you will be quickly relayed to a Diagnostics team agent. Follow the
technician's instructions and perform the following steps only when requested to by the Diagnostics team agent.
HOLD the mouthpiece of your phone over the speaker near the Power button, when
instructed to do so by the Diagnostics Team agent. Hold the phone no more than one inch
(but not touching) the machine.
NOTE: Do not touch any other buttons or icons on the display.
PRESS AND HOLD the Rinse Options button while continuing to hold your phone to the
Power button.
LISTEN for three beeps. After you hear the three beeps, release the Rinse Options button.
Keep the phone in place until the tone transmission has finished. This takes about 6 seconds,
and the display will count down the time. Once the countdown is over and the tones have
stopped, resume your conversation with the technician, who will then be able to assist you
in using the information transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be

DIAGNOSTICS

asked to try again.
If you experience problems with your dishwasher, in
the U.S.A. call 1-844-553-6667, and in Canada call
1-800-469-4663. Only use the Diagnostics feature
when instructed to do so by the Diagnostics Team. The
transmission sounds that you will hear are normal and
sound similar to a fax machine.
Diagnostics cannot be activated unless your dishwasher
is turned on by pressing the Power button. If your
dishwasher is unable to turn on, then troubleshooting
must be done without using Diagnostics.
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