Diagnostics - Kenmore 722.1467 series Use & Care Manual

Should you experience any problems with your dishwasher,
it has the capability of transmitting data via your telephone
to the Diagnostics Team. This gives you the capability of
speaking directly to our specially trained technicians. The
technician records the data transmitted from your machine
and uses it to analyze the issue, providing a fast and
effective diagnosis.
Using Diagnostics
First, call 1-844-553-6667. If the number of the phone you are using is on file and is associated with your dishwasher, you
will be quickly relayed to a Diagnostics team agent. Follow the technician's instructions and perform the following steps only
when requested to by the Diagnostics team agent.
HOLD the mouthpiece of your phone over the speaker near the Power button, when instructed to
do so by the Diagnostics Team agent. Hold the phone no more than one inch (but not touching) the
machine.
NOTE: Do not touch any other buttons or icons on the display.
PRESS AND HOLD the My Cycle button while continuing to hold your phone to the Power button.
LISTEN for three beeps. After you hear the three beeps, release the My Cycle button.
Keep the phone in place until the tone transmission has finished. This takes about 6 seconds, and the
display will count down the time. Once the countdown is over and the tones have stopped, resume
your conversation with the technician, who will then be able to assist you in using the information
transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to
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DIAGNOSTICS

try again.
If you experience problems with your dishwasher, call 1-844-
553-6667. Only use the Diagnostics feature when instructed
to do so by the Diagnostics Team. The transmission sounds
that you will hear are normal and sound similar to a fax
machine.
Diagnostics cannot be activated unless your dishwasher is
turned on by pressing the Power button. If your dishwasher is
unable to turn on, then troubleshooting must be done without
using Diagnostics.