Yealink SIP-T54S User Manual
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Yealink SIP-T54S User Manual

T5 series
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  • Page 2: End User License Agreement

    Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this doc- ument for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no...

  • Page 3: Patent Information

    We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and com- ments to DocsFeedback@yealink.com. Technical Support Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

  • Page 4: Gnu Gpl Information

    Yealink T5X series IP phones firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 5: Table Of Contents

    Table of Contents Table of Contents Table of Contents About This Guide Related Documentation In This Guide Getting Started with Your Phone Hardware Overview T5X Series Hardware Power LED Indicator Line Key LED Screen and Icons Idle Screen Dialing/Pre-dialing Screen Calls Screen Icons in the Status Bar Line Key Icons...
  • Page 6 Yealink T5 Series IP Phones User Guide Bluetooth Activating the Bluetooth Mode Deactivating the Bluetooth Mode Using Bluetooth Feature Pairing and Connecting the Bluetooth Headset Pairing and Connecting the Bluetooth-Enabled Mobile Phone Syncing the Mobile Contacts to the IP Phone...
  • Page 7 Table of Contents Reordering Favorites Deleting Favorites Deleting a Favorite by Removing a Contact from Favorites Directory Deleting a Favorite by Deleting the Favorite Index Number Blacklist Managing the Blacklist Contacts Adding a Blacklist Contact Editing a Blacklist Contact Deleting Blacklist Contacts Deleting a Blacklist Contact Deleting all Blacklist Contacts Moving a Blacklist Contact to the Local Directory...
  • Page 8 Yealink T5 Series IP Phones User Guide Placing an Anonymous Call Enabling Anonymous Call Placing a Anonymous Call Answering Calls Answering a Call Answering a Call When in a Call Enabling Call Waiting Answering Calls Automatically Silencing or Rejecting Incoming Calls...
  • Page 9 Table of Contents Conference Calls Local Conference Setting Up a Local Conference Call Joining Two Calls in a Conference Joining a Transfer Target and a Transferee into a Conference Holding/Resuming a Conference Call Muting/Unmuting a Conference Call Splitting a Conference Call Managing Conference Participants Ending a Conference Call Network Conference...
  • Page 10 Yealink T5 Series IP Phones User Guide Picking up a Call with a Group Pickup Key Setting a Group Pickup Key Picking up a Group Call Using a Group Pickup Key Call Park and Call Retrieve Parking or Retrieving a Call in the FAC Mode...
  • Page 11 Table of Contents Placing a Call on Private Hold Setting a Private Hold Key Holding a Call Privately Retrieving a Held Call Remotely on a Shared line Barging In an Active Call on a Shared line Pulling a Shared Call on a Shared line Intercom Placing an Intercom Call Setting an Intercom Key...
  • Page 12 Yealink T5 Series IP Phones User Guide Activating the Wi-Fi Mode Deactivating the Wi-Fi Mode Using the Wi-Fi Feature Connecting to the Wireless Network Connecting to an Available Wireless Network Manually Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS)

  • Page 13: About This Guide

    About This Guide Thank you for choosing Yealink T5 series IP phones, which deliver the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network.
  • Page 14 Yealink T5 Series IP Phones User Guide Chapter 10  Maintaining Your Phone Chapter 11  Appendix - Menu Structure...

  • Page 15: Getting Started With Your Phone

    Getting Started with Your Phone Getting Started with Your Phone This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance. Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Topics T5X Series Hardware Power LED Indicator...

  • Page 16: Power Led Indicator

    Yealink T5 Series IP Phones User Guide Item Description Line Keys Access your phone lines and features. Access the function displayed on the screen above the soft keys. The soft keys change Soft Keys depending on what you are doing at the time.

  • Page 17: Line Key Led

    Getting Started with Your Phone Note The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator. Line Key LED By default, the line keys are associated with the phone lines. You can set line keys as phone feature keys, and press line keys to access the configured phone features.

  • Page 18: Screen And Icons

    Yealink T5 Series IP Phones User Guide LED Status Description current page. The line keys are idle. Line key LED (associated with a shared line) The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.

  • Page 19: Idle Screen

    Page Icons: The page icons appear only when you assign functionality to line key located in line key 11-27 on the SIP-T54S IP phone or line key 9-21 on the SIP-T52S IP phone. Soft Keys: Each soft key label indicates the action for the soft key below the screen.

  • Page 20: Dialing/Pre-Dialing Screen

    Yealink T5 Series IP Phones User Guide Dialing/Pre-dialing Screen When the phone is idle, you can pick up the handset, press a line key, Speakerphone key or HEADSET key (if con- figured by your system administrator) to access the Dialing screen. Or you can enter a number directly using the keypad to access the Pre-dialing screen.

  • Page 21: Line Key Icons

    Getting Started with Your Phone Icons Description Handset mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb (DND) Keep Mute Silent Mode Phone Lock Missed Calls Call Forward Recording starts successfully (Using a USB flash drive) Recording is paused (Using a USB flash drive) Bluetooth mode is on Bluetooth headset is both paired and con- nected...
  • Page 22 Yealink T5 Series IP Phones User Guide Icon indicators (associated with line key features): Icons Description Hold/Public Hold Private Hold Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group LDAP XML Browser Conference Forward Transfer ReCall Record...
  • Page 23 Getting Started with Your Phone Icon indicators (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering Register failed DND is enabled on this line Call forward is enabled on this line Icon indicators (associated with mobile account) Icons Description Bluetooth-Enabled mobile phone paired and...
  • Page 24 Yealink T5 Series IP Phones User Guide Icons Description Target extension is available. Target extension is ringing. Target extension is dialing or in a call. Target extension fails to register. Icon indicators (associated with ACD) Icons Description Log in Available...

  • Page 25: Call History Icons

    Getting Started with Your Phone Icons Description The bridged line is idle. The bridged line is seized. (for monitoring BLA phone) The bridged line receives an incoming call. The bridged line is dialing. The bridged line is busy or is in a call. The call on bridged line is placed on hold.
  • Page 26 Yealink T5 Series IP Phones User Guide...

  • Page 27: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can make your IP phone more personalized by customizing various settings. Topics Changing the Administrator Password Wallpaper Adjusting Transparency Screen Saver Changing the Screen Backlight Brightness and Time Changing the Language Time & Date Setting a Key as Send Phone Lock Bluetooth...

  • Page 28: Adding A Wallpaper From A Usb Flash Drive

    Adjusting Transparency By default, the SIP-T54S/T52S IP phone displays line keys and status bar transparently. If you are using a custom picture with a single color or complex background as the wallpaper, it may affect the visual experience of the Idle screen dis- play.

  • Page 29: Screen Saver

    Customizing Your Phone Screen Saver The screen saver will automatically start when the IP phone is idle for the preset waiting time. You can stop the screen saver at any time by pressing any key. When your phone is idle again for a preset waiting time, the screen saver starts again.

  • Page 30: Adding A Screen Saver From A Usb Flash Drive

    The screen size varies by phone models: SIP-T54S IP phone screens are 4.3 inches (Resolution: 480x272). SIP-T52S IP phone screens are 2.8 inches (Resolution: 320x240).

  • Page 31: Changing The Screen Backlight Brightness And Time

    Customizing Your Phone If you select System. The IP phone will automatically set the built-in picture as the screen saver. If you select Custom. The IP phone will automatically set the custom pictures as the screen saver, and display these pictures altern- ately.

  • Page 32: Disabling Idle Clock Display

    Disabling Idle Clock Display You can disable the idle clock display, so that the time and date is displayed on the Idle screen of the status bar. It is only available for the SIP-T54S IP phone. Procedure 1. Press Menu->Basic->Display->Idle Clock.

  • Page 33: Setting A Key As Send

    Customizing Your Phone Date Format Example (2016-09-02) YYYY-MM-DD 2016-09-02 DD/MM/YYYY 02/09/2016 MM/DD/YY 09/02/16 DD MMM YYYY 02 Sep, 2016 WWW DD MMM Fri, 02 Sep Note Your system administrator can customize the date format. Procedure 1. Navigate to Menu->Basic->Time & Date->Time & Date Format. 2.

  • Page 34: Setting The Phone Lock

    Yealink T5 Series IP Phones User Guide Lock all keys: it only allows unauthorized users to use the keypad for dialing emergency number or authorized num- bers that set up by your administrator, answering or rejecting an incoming call and ending a call.

  • Page 35: Changing Your Phone Unlock Pin

    Customizing Your Phone Note If you forget the unlock PIN, you can enter the administrator password to unlock your phone, and then change the unlock PIN if allowed. Changing Your Phone Unlock PIN The default unlock PIN is 123. You can change your unlock PIN at any time for security reasons. Procedure 1.

  • Page 36: Pairing And Connecting The Bluetooth Headset

    Yealink T5 Series IP Phones User Guide Topics Pairing and Connecting the Bluetooth Headset Pairing and Connecting the Bluetooth-Enabled Mobile Phone Syncing the Mobile Contacts to the IP Phone Viewing the Bluetooth Device Information Editing Device Name of your Phone for Recognition...

  • Page 37: Syncing The Mobile Contacts To The Ip Phone

    Customizing Your Phone 4. Make sure your mobile phone is showing the same passkey, and then press OK on both mobile phone and IP phone. A message is displayed on the LCD screen: 5. (Optional.) Press OK to enable the mobile contacts sync feature and the IP phone will sync the mobile contacts tem- porarily, or press Cancel to disable mobile contacts sync feature and the IP phone will not sync the mobile con- tacts.

  • Page 38: Viewing Your Mobile Contacts On The Ip Phones

    Yealink T5 Series IP Phones User Guide Procedure 1. Navigate to Menu->Basic->Bluetooth->Paired Bluetooth Device. 2. Press Option, and then select Detail. 3. Select On from the Mobile Contacts Sync field. You need to authorize the IP phone to synchronize the contacts temporarily on the mobile phone first, and then the mobile contacts directory will appear in the IP phone directory list.

  • Page 39: Viewing The Bluetooth Device Information

    Customizing Your Phone Do the following on the IP phone: Place a call. Press the My Mobile key first, and then place a call or multiple calls to the mobile contact. Answer a call. An incoming call to your mobile phone is also shown on the IP phone, you can answer the call on the IP phone.

  • Page 40: Deleting The Paired Bluetooth Device

    Yealink T5 Series IP Phones User Guide Deleting the Paired Bluetooth Device You can delete your Bluetooth device from your phone. When you delete the Bluetooth device, it disappears from the Paired Bluetooth Device list. Procedure 1. Navigate to Menu->Basic->Bluetooth->Paired Bluetooth Device.

  • Page 41: Audio Settings

    Audio Settings Audio Settings You can control certain audio settings on your phone, including adjusting the audio volume, setting a ring tone and key tone. Topics Adjusting the Volume Setting the Ring Tone Setting the Key Tone Adjusting the Volume You can adjust the volume of audio during a call or when playing an audio file, and adjust the volume of phone ring- tone.

  • Page 42: Setting A Ring Tone For The Phone

    Yealink T5 Series IP Phones User Guide You can also choose a unique ring tone for the different accounts on your phone. The ring tones is used according to the priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring tone.

  • Page 43: Setting A Ring Tone For A Contact

    Audio Settings By default, the Auto is selected, and this group will use the ring tone according to the priority: Contact ring tone>Ac- count ring tone>Phone ring tone. If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone>Group ring tone.
  • Page 44 Yealink T5 Series IP Phones User Guide...

  • Page 45: Directory

    Directory Directory The Yealink IP phone provides several types of phone directories, depending on the phone models and what the sys- tem administrator has set up for you. The phone provides the following types of directories by default: Local Directory...

  • Page 46: Deleting Contact Groups

    Yealink T5 Series IP Phones User Guide Procedure 1. Press Directory or navigate to Menu->Directory->Local Directory to enter the local directory. 2. Highlight a desired group. 3. Press Option, and then select Detail. 4. Edit the group information. 5. Press Save to accept the change.

  • Page 47: Editing Contacts

    Directory Related Topics Adding a Favorite while Adding a Contact Diverting Calls to a Contact Editing Contacts You can change or add more information to your contacts at any time. Procedure 1. Press Directory or navigate to Menu->Directory->Local Directory to enter the local directory. 2.

  • Page 48: Moving A Local Directory Contact To Blacklist

    Yealink T5 Series IP Phones User Guide Moving a Local Directory Contact to Blacklist You can move a contact in the local directory to blacklist. Incoming calls from this contact will be rejected auto- matically. Procedure 1. Press Directory or navigate to Menu->Directory->Local Directory to enter the local directory.

  • Page 49: Adding Favorites

    Directory Adding Favorites Contacts that you add as favorites display in theFavorites directory on the phone. On all IP phones, a star is displayed for the favorite contact. Topics Adding a Favorite from Local Directory Adding a Favorite while Adding a Contact Adding a Favorite from Local Directory You can add contacts as favorites from the local directory.

  • Page 50: Viewing Favorites

    Yealink T5 Series IP Phones User Guide Related Topics Favorites Adding a Favorite from Local Directory Viewing Favorites You can view a list of favorites in the favorites directory. Procedure 1. Navigate to Menu->Directory->Favorites. Related Topics Reordering Favorites Reordering Favorites You can change the order in which your favorites display on the idle screen or in the favorites directory.

  • Page 51: Blacklist

    Directory 1. Navigate to Menu->Directory->Favorites to enter the favorites directory. 2. Highlight a desired contact, and then press Option. Select Detail. 3. Delete the favorite index number in the Favorites Index field. 4. Press Save. Blacklist Incoming calls from the blacklist contacts is rejected automatically. You can store up to 30 contacts; add, edit, delete or search for a blacklist contact in the blacklist.

  • Page 52: Deleting A Blacklist Contact

    Yealink T5 Series IP Phones User Guide Deleting a Blacklist Contact Procedure 1. Navigate to Menu->Directory->Blacklist. 2. Highlight a desired group. 3. Press Option, and then select Delete. A confirmation message is displayed, confirming that you want to delete the contact.

  • Page 53: Searching For Mobile Contacts

    Directory Make sure your Bluetooth-enabled mobile phone has been paired with and connected to your IP phone, and mobile contact sync feature is enabled. Procedure 1. Navigate to Menu->Directory->Mobile Contacts. 2. Highlight a desired contact, and then press Option. 3. Select Add to Contact (or Add to Blacklist). 4.

  • Page 54: Remote Phone Book

    Yealink T5 Series IP Phones User Guide The LCD screen prompts “Updating, please wait…”. Note If you disconnect the mobile phone from IP phone when the IP phone is updating the Mobile Contacts, the LCD screen will prompt “Fail to download mobile contacts!”, and the mobile contacts will disappear from the IP phone directory list.

  • Page 55: Call History

    Call History Call History The IP phones maintain call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Topics Viewing History Records Adding a History Record to Local Directory/Blacklist Deleting History Records Disabling History Record Viewing History Records You can view a list of up to 100 missed, placed, received and forwarded call records.

  • Page 56: Deleting All Call Records

    Yealink T5 Series IP Phones User Guide The LCD screen displays all call records. 2. Select a desired list. 3. Highlight a desired entry, and then press Delete. Deleting All Call Records Procedure 1. Press History. The LCD screen displays all call records.

  • Page 57: Call Features

    Call Features The Yealink IP phone is designed to be easily used like a phone deployed on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 58: Placing Calls

    Yealink T5 Series IP Phones User Guide From the Idle screen, you can press the left or right navigation key to select the desired account as the default account for all IP phones. You can also change the default account from the menu.

  • Page 59: Placing Multiple Calls

    Call Features 3. Press the OK key or Send. Note Your system administrator can enable live keypad feature, which enables your phone to automatically dial out the phone number after a period of time without pressing the Send soft key. Check with your system administrator to find out if this feature is available on your phone.

  • Page 60: Speed Dialing A Contact Using A Speed Dial Key

    Yealink T5 Series IP Phones User Guide Procedure 1. Navigate to Menu->Features->DSS Keys. 2. Select a desired line key. 3. Select SpeedDial from the Type field. 4. Select a desired line from the Account ID field. 5. Do one of the following: (Optional.) Enter the string that will appear on the LCD screen in the Label field.

  • Page 61: Recalling A Contact

    Call Features By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key. Recalling a Contact Before You Begin You need to set a line key as Recall key.

  • Page 62: Placing A Call From The Call History

    Yealink T5 Series IP Phones User Guide 1. Pick up the phone. 2. Press 123 to switch the input mode from 123 to abc. 3. Press star key (*) repeatedly until the plus sign (+) appears. 4. Press abc three times to switch the input mode from abc to 123.

  • Page 63: Placing A Anonymous Call

    Call Features Check with your system administrator if the anonymous call on code or off code is required. If required, get it from your system administrator. Procedure 1. Navigate to Menu->Features->Anonymous. 2. Select a desired line. 3. Select Enabled from the Local Anonymous field. 4.

  • Page 64: Answering Calls

    Yealink T5 Series IP Phones User Guide Answering Calls When your phone receives an incoming call on your phone, you can choose to answer it in various ways, including answering a call or multiple calls, or answering calls automatically. Topics...

  • Page 65: Enabling Call Waiting

    Call Features Enabling Call Waiting Call waiting enables you to receive another call when there is already an active call on your phone. If it is disabled, the new incoming call will be rejected automatically. You can enable call waiting feature to avoid missing important calls during a call. You can also set the phone to play a warning tone when the new incoming call arrives.

  • Page 66: Silencing A Call

    Yealink T5 Series IP Phones User Guide Topics Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Automatically Silencing a Call You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification con- tinues to display on your phone.

  • Page 67: Auto Redial

    Call Features If you are using the speakerphone, press the Cancel key, Speakerphone key or End Call. You can press the HEADSET key to end calls. Check with your system administrator to find out if it is available on your phone.

  • Page 68: Call Mute

    Yealink T5 Series IP Phones User Guide 2. Wait for the designated period of time or press OK to redial the phone number immediately. The phone will retry as many times as configured until the callee answers the call. Related Topics...

  • Page 69: Call Hold

    Call Features Procedure 1. Press the MUTE key when the phone is idle. The mute key LED glows red and the mute icon appears on the Idle screen. 2. Press the MUTE key again to deactivate the mute state. Call Hold You can place an active call on hold and resume the call when you are ready.

  • Page 70: Resuming A Held Call

    Yealink T5 Series IP Phones User Guide Resuming a Held Call Procedure 1. Press the HOLD key again, corresponding line key or Resume. If multiple calls are placed on hold, select the desired call first. Swapping Between Active and Held Calls You can easily switch between active and held calls.

  • Page 71: Rejecting Calls With Dnd On Specific Lines

    Call Features To activate or deactivate DND quickly, press the soft key when the phone is idle. Related Topics Deactivating DND Icons in the Status Bar Redirecting Incoming Calls Rejecting Calls with DND on Specific Lines By default, the DND feature applies to all lines on your phone. Your system administrator can change the DND mode to Custom so that you can enable DND for specific lines.

  • Page 72: Redirecting Incoming Calls

    Yealink T5 Series IP Phones User Guide Procedure 1. Navigate to Menu->Features->DND. 2. (Optional) If the DND is activated on specific lines, select a desired line, and then press Enter. 3. Set DND Status to Off. 4. Press Save. The DND icon disappears.

  • Page 73: Forwarding All Incoming Calls On All Lines

    Call Features Deactivating Call Forward Forwarding All Incoming Calls on All Lines Before You Begin Check with your system administrator if the forward on code or off code is required. If required, get it from your system administrator. Procedure 1. Navigate to Menu->Features->Call Forward. 2.

  • Page 74: Deactivating Call Forward

    Yealink T5 Series IP Phones User Guide All Lines You can press the soft key to activate forward for all lines. Deactivating Call Forward You can deactivate call forward when you no longer want to forward your calls. Procedure 1. Navigate to Menu->Features->Call Forward.

  • Page 75: Forwarding Incoming Calls Using A Forward Key

    Call Features 6. (Optional.) For the SIP-T52S IP phone, enter the string that will appear on the Dialing/Pre-dialing/Calls screen in the Short Label field. 7. Press Save. By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

  • Page 76: Performing A Blind Transfer

    Yealink T5 Series IP Phones User Guide Performing a Blind Transfer Performing a Semi-Attended/Attended Transfer Performing Transfer with a Transfer Key Performing a Blind Transfer You can transfer a call to another contact immediately without consulting with her/him first. Procedure 1.

  • Page 77: Setting A Transfer Key

    Call Features Setting a Transfer Key You can set a line key as a Transfer key, and specify a contact you want to transfer a call to for this key. Procedure 1. Navigate to Menu->Features->DSS Keys, and then select a desired line key. 2.

  • Page 78: Conference Calls

    Yealink T5 Series IP Phones User Guide Conference Calls The Yealink IP phones support three-way local conference and multi-way network conference. Note Network conference is not available on all servers. Check with your system administrator to find out if it is available on your phone.

  • Page 79: Joining Two Calls In A Conference

    Call Features Joining Two Calls in a Conference You can select a hold call to join into a conference call with the active call. Procedure 1. Place two or more calls using the same or different accounts on the phone. 2.

  • Page 80: Muting/Unmuting A Conference Call

    Yealink T5 Series IP Phones User Guide 1. Press the HOLD key or Hold to place the conference on hold. 2. Press the HOLD key again or Resume to resume the held conference call. Muting/Unmuting a Conference Call You can mute the local microphone during a conference call so that the other two participants can hear each other except you.

  • Page 81: Setting Up A Network Conference

    For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your IP phone on your phone's support page on Yealink Support The size of a single recording file should be less than 2G.

  • Page 82: Managing A Call While Recording

    Yealink T5 Series IP Phones User Guide Important Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of any gov- erning call recording in the country where you are. It is also very important to inform all the call parties that you are recording and ask for their consent before recording the conversation.

  • Page 83: Playing A Recorded Call

    Call Features The recording icon and recording duration disappears. A message is displayed, prompting that the call is recorded successfully. Press More and then press End Call. The recording icon and recording duration disappears, and the phone returns to the Idle screen. A prompt message is displayed, prompting that the call is recorded successfully.

  • Page 84: Pausing/Resuming A Recording

    Yealink T5 Series IP Phones User Guide Switching Among the Handset, Speakerphone and Headset Modes Adjusting the Audio Volume Pausing/Resuming a Recording When you receive an incoming call while playing a recording, the recording is paused automatically. You can resume the playback after handling the call.

  • Page 85: Multicast Paging

    Managing a Paging Call Sending Multicast Paging Yealink IP phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR. You can set a line key as Multicast Paging key or Paging list key on the phone, which allows you to send announce- ments to the phones with pre-configured multicast address(es) on specific channel(s).

  • Page 86: Setting A Multicast Paging Key

    Yealink T5 Series IP Phones User Guide Setting a Multicast Paging Key You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the idle screen. Before You Begin Get the multicast IP address and port number from your system administrator.

  • Page 87: Deleting A Paging Group

    Call Features 2. Select a desired paging group. The default tag is Empty if it is not configured before. 3. Press Option, and then select Edit. 4. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field. 5.

  • Page 88: Receiving Multicast Paging

    Yealink T5 Series IP Phones User Guide You need to set a Paging List key in advance. Procedure 1. Press the paging list key when the phone is idle. 2. Select a desired paging group. 3. Press Paging to send RTP.

  • Page 89: Advanced Features

    Advanced Features Advanced Features This chapter explains how to use the advanced features on the IP phone. Topics Call Completion Call Pickup Call Park and Call Retrieve Busy Lamp Field (BLF) BLF List Shared Line Intercom Messages Hot Desking Automatic Call Distribution (ACD) If you require additional information or assistance with your new phone, contact your system administrator.

  • Page 90: Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. Check with your system administrator to find out if this feature is available on your phone. The Yealink IP phone supports Directed Call Pickup and Group Call Pickup. Directed Call Pickup: allows you to pick up incoming calls from another phone.

  • Page 91: Picking Up A Group Call

    Advanced Features The target phone receives an incoming call. Your system administrator has enabled the directed call pickup and set the directed call pickup code. Procedure 1. Pick up the handset, press the line key or the Speakerphone key. The DPickup soft key appears on the LCD screen (You may need to press the More soft key to see the DPickup soft key).

  • Page 92: Setting A Directed Pickup Key

    Yealink T5 Series IP Phones User Guide Setting a Directed Pickup Key You can set a line key as a Directed Pickup key, and specify a contact you want to pick up a call from for this key. Before You Begin Your system administrator has set the directed call pickup code.

  • Page 93: Picking Up A Group Call Using A Group Pickup Key

    Advanced Features Check with your system administrator if the group call pickup code is required for this key. If required, get the group call pickup code from your system administrator. Procedure 1. Navigate to Menu->Features->DSS Keys. 2. Select a desired line key. 3.

  • Page 94: Parking Or Retrieving A Call In The Fac Mode

    Yealink T5 Series IP Phones User Guide Parking or Retrieving a Call in the FAC Mode Parking or Retrieving a Call in the Transfer Mode Parking or Retrieving a Call with a Park/Retrieve Key Parking or Retrieving a Call in the FAC Mode Your system administrator sets up the FAC mode in which you can park and retrieve a call on your phone.

  • Page 95: Parking Or Retrieving A Call In The Transfer Mode

    Advanced Features When the phone is idle, you can use a Retrieve key or a BLF key to retrieve a parked call directly. Related Topics Parking or Retrieving a Call with a Park/Retrieve Key Parking/Retrieving a Call by BLF Key Retrieving a Call by BLF List Key Parking or Retrieving a Call in the Transfer Mode Your system administrator has set up the Transfer mode in which you can park and retrieve a call on your phone.

  • Page 96: Parking Or Retrieving A Call With A Park/Retrieve Key

    Yealink T5 Series IP Phones User Guide Parking or Retrieving a Call with a Park/Retrieve Key You can easily use a Park key to park a call to a specific extension (if the FAC mode is set) or shared parking lot (if the Transfer mode is set), and quickly retrieve this parked call using a retrieve key.

  • Page 97: Setting A Retrieve Key

    Advanced Features Setting a Retrieve Key You can set a line key as a Retrieve key, and specify a parked extension or retrieve lot you want to retrieve a parked call from for this key. Before You Begin Check with your system administrator if the FAC or Transfer mode is set on your phone. Check with your system admin- istrator if Account ID it is necessary for this key.

  • Page 98: Setting A Blf Key

    Yealink T5 Series IP Phones User Guide Audio Alert for Monitored Lines Visual Alert for Monitored Lines Picking up a Remote Call by BLF Key Transferring a Call by BLF Key Parking/Retrieving a Call by BLF Key Setting a BLF Key You can set a BLF key to monitor a specific line for status changes on the phone.

  • Page 99: Audio Alert For Monitored Lines

    Advanced Features Set a BLF key to monitor the state of specific remote line. An idle screen is similar to the one shown below: The following table shows the LED/icon indicator associated with the line you are monitoring. LED Status Icons Description Solid green...

  • Page 100: Visual Alert For Monitored Lines

    Yealink T5 Series IP Phones User Guide Visual Alert for Monitored Lines Your system administrator can enable Visual Alert for BLF Pickup feature, which allows your phone to display the caller ID when the monitored line receives an incoming call.

  • Page 101: Setting The Directed Call Pickup Code For Blf Key

    Advanced Features Setting the Directed Call Pickup Code for BLF key Picking up a Remote Call Setting the Directed Call Pickup Code for BLF key If your system administrator set the directed call pickup code in advance, you can use the BLF key to pick up the call directly.

  • Page 102: Performing A Semi-Attended/Attended Transfer

    Yealink T5 Series IP Phones User Guide 1. During a call, press the BLF key of the monitored line which you want to transfer this call to. Performing a Semi-attended/Attended Transfer Before You Begin Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.

  • Page 103: State Indicator Of Remote Line By Blf List Key

    Advanced Features Check with your system administrator to find out if this feature is available on your phone. Topics State Indicator of Remote Line by BLF List Key Picking up a Remote Call by BLF List Key Transferring a Call by BLF List Key Retrieving a Call by BLF List Key Barging In an Active Call by BLF List Key State Indicator of Remote Line by BLF List Key...

  • Page 104: Transferring A Call By Blf List Key

    Yealink T5 Series IP Phones User Guide Transferring a Call by BLF List Key When there is already an active call on the IP phone, you can transfer the active call to the monitored user by pressing the BLF List key.

  • Page 105: Shared Line

    Advanced Features Shared Line Yealink IP phone supports Shared Call Appearance (SCA) or Bridged Line Appearance (BLA) to share a line, which can be registered on more than one IP phone at the same time. Your system administrator can set up your phone to use shared line.

  • Page 106: Placing Calls On A Shared Line

    Yealink T5 Series IP Phones User Guide Line Key LED Icon Description Slow-flashing green (Local Phone) The call on shared line is placed on public hold. Slow-flashing red (other Phones) Slow-flashing green (local (Local SCA Phone) Phone) The call on shared line is placed on private hold.

  • Page 107: Placing A Call On Private Hold

    Advanced Features The call is held on your phone, and all of the phones registered with shared line show the call is in held state on the shared line key. Placing a Call on Private Hold In SCA scenario, you can place a call on private hold that only allows you to retrieve the held call. You can hold a call privately on a shared line using the PriHold soft key preset by your system administrator.

  • Page 108: Barging In An Active Call On A Shared Line

    Yealink T5 Series IP Phones User Guide There is at least one call placed on public hold on the shared line. Procedure 1. Do one of the following: Press the line key. In SCA scenario, long press the shared line key.

  • Page 109: Intercom

    Advanced Features 2. Press Call Pull to pull the call. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. This enables you to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in an active call.

  • Page 110: Placing An Intercom Call To The Target Extension

    Yealink T5 Series IP Phones User Guide By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

  • Page 111: Picking Up A Remote Call By Intercom Key

    Advanced Features Related Topics Setting an Intercom Key Picking Up a Remote Call by Intercom Key When the target extension receives an incoming call, the intercom key LED of the target extension will flash green on all other IP phones. Before You Begin The directed pickup code has set for Call Pickup feature or you have assigned the directed pickup code for an Intercom key in advance.

  • Page 112: Answering An Intercom Call

    Yealink T5 Series IP Phones User Guide Note To enable the phone to receive a new incoming call when it already has an active call, make sure that call waiting feature is enabled on the phone in advance. Procedure 1. Navigate to Menu->Features->Intercom.

  • Page 113: Reading A Text Message

    Advanced Features Reading a Text Message If the phone prompts you there is a new text message, you can press the View soft key to read the new messages dir- ectly, or press the Exit soft key to close the prompt box when you do not want to read your message. Note Your system administrator can disable the prompt box for new message(s).

  • Page 114: Voice Mail

    Yealink T5 Series IP Phones User Guide Procedure 1. Navigate to Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Highlight the desired message. 3. Press Option, select Delete. A confirmation message is displayed, confirming that you want to delete the message.

  • Page 115: Leaving Voice Mails

    Advanced Features Note Your system administrator can disable the prompt box for new message(s). Leaving Voice Mails You can leave a voice mail for someone when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up. Listening to Voice Mails When the LCD screen prompts that the phone receives a new voice mail, you can press the MESSAGE key or Connect soft key to dial out the voice mail access code directly, or press the Exit soft key to close the prompt box when you are...

  • Page 116: Automatic Call Distribution (Acd)

    Yealink T5 Series IP Phones User Guide Before You Begin Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information from your system administrator. Procedure 1. Press the Hot Desking key when the phone is idle.

  • Page 117: Changing The Acd Status

    Advanced Features 2. Press Login to log in. Changing the ACD Status You can press the ACD key to show your current ACD user status. When you set the ACD user status to be available, the ACD key LED glows green, the server begins distributing calls to your IP phone.
  • Page 118 Yealink T5 Series IP Phones User Guide...

  • Page 119: Optional Accessories With Your Phone

    Check with your system administrator to find out which of these applications or accessories are available on your phone. Caution We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessor- ies may result in poor performance. Headset Yealink IP phone supports wired headset, USB headset and Bluetooth headset to place and answer calls.

  • Page 120: Bluetooth Headset

    USB Headset You can use a USB headset to handle calls on the IP phone. For a list of supported headsets, refer to Tested headset list compatible with Yealink IP Phone for your IP phone on Yealink Support. USB headsets that are not listed may not function properly if you connect them to your IP phone.

  • Page 121: Deactivating The Headset Mode

    1. Insert the Wi-Fi USB Dongle WF40 into the USB port on the back of the phone. For more information on WF40, refer to the Wi-Fi USB dongle WF40 user guide on Yealink Technical Support page. Activating the Wi-Fi Mode...

  • Page 122: Deactivating The Wi-Fi Mode

    Wi-Fi Protected Setup (WPS) provides simplified mechanisms to configure secure wireless networks which can auto- matically configure a wireless network with a network name (SSID) and strong WPA data encryption and authen- tication. There are two methods supported by Yealink IP phones in the Wi-Fi protected setup:...

  • Page 123: Adding A Wireless Network Manually

    Optional Accessories with Your Phone Push Button Configuration (PBC): The user simply has to press WPS key on both the IP phone and gateway/router to connect. Personal Identification Number (PIN): The user has to enter a PIN generated randomly by the IP phone on the gate- way/router to connect.

  • Page 124: Viewing The Wireless Network Information

    Yealink T5 Series IP Phones User Guide 4. Press Save. The connected wireless networks will be saved to Known Network(s) list. Related Topics Activating the Wi-Fi Mode Viewing the Wireless Network Information You can view the wireless network information when the Wi-Fi mode is activated.

  • Page 125: Expansion Module And Your Phone

    IP phone, the EXP50 connected to your phone automatically changes to match the new settings. For more information on expansion module EXP50, refer to the LCD Expansion Module EXP50 user guide on Yealink Technical Support page.

  • Page 126: Adding An Exp Wallpaper From A Usb Flash Drive

    Yealink T5 Series IP Phones User Guide Adding an EXP Wallpaper from a USB Flash Drive When you set a picture in USB flash drive as EXP wallpaper, the picture is added to the EXP Wallpaper list. EXP 50 screens are 4.3 inches (Resolution: 272x480). We recommend you to add a picture less than 4.2 megapixels.

  • Page 127: Maintaining Your Phone

    Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other tasks your administrator may ask you to perform. Topics Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration Diagnosing the Network The wrong network settings may result in inaccessibility of your phone and poor network performance.

  • Page 128: Rebooting Your Phone

    Yealink T5 Series IP Phones User Guide 4. Press Back to go back to the preview screen. Rebooting Your Phone The improper operation may cause malfunction. If malfunction occurs, your system administrator may ask you to reboot your phone. Procedure 1.

  • Page 129: Updating The Phone Configuration

    Maintaining Your Phone The phone will be reset successfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully. Updating the Phone Configuration Your system administrator may ask you to update your phone configurations. Procedure 1.
  • Page 130 Yealink T5 Series IP Phones User Guide...

  • Page 131: Appendix - Menu Structure

    Appendix - Menu Structure Appendix - Menu Structure...

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