SECTION 3
TROUBLESHOOTING
Error's and Warnings
Control Panel Light Sequences
See Section titled "Printer Status Light Indicators".
Alert Window Messages
Messages sent from the driver and displayed on PC screen in a small popup window.
MESSAGE
.... Ink Low
Example: Black Ink Low
Multiple Inks Low
.... Out of Ink
Example: Cyan Ink Out
Multiple Ink Tanks Out
Paper Jam
Cleaning in Progress
Incorrect ... Ink Tank
Unauthorized ... Ink
Tank Installed
Multiple Unauthorized
Ink Tanks
The ... Ink Tank is
missing
Multiple Ink Tanks are
missing
Printhead Latch Open
Excessive Tilt Error
Load Paper
Incompatible Printhead
Missing Printhead
Unauthorized Printhead
Paper Jam
Mechanical Jam
Reorder Ink
Reorder Ink
Replace empty Ink Tank
Replace empty Ink Tanks
Clear media from system and close print engine.
Wait until the message disappears. The printer will not respond until the
cleaning has completed.
Clean electrical contacts and re-seat Ink Tank.
Clean electrical contacts and re-seat Ink Tank.
Ink Tanks must be purchased from authorized supplier for this printer model.
Clean electrical contacts and re-seat Ink Tank.
Ink Tanks must be purchased from authorized supplier for this printer model.
Insert missing Ink Tank.
Clean electrical contacts and re-seat Ink Tank.
Insert missing Ink Tanks.
Clean electrical contacts and re-seat Ink Tanks.
Ensure printhead cartridge has been inserted properly then closer the
printhead latch so it locks.
See details under "Toolbox System Status Messages" section.
Load paper into printer and press the PAPER/RESUME button.
Remove and re-insert your printhead cartridge. Printhead cartridges must be
purchased from authorized supplier for this printer model.
Remove and re-insert your printhead cartridge. Printhead cartridges must be
purchased from authorized supplier for this printer model.
Remove and re-insert your printhead cartridge. Printhead cartridges must be
purchased from authorized supplier for this printer model.
Remove jammed media. Check for and remove obstruction.
Check for proper feed setup.
If stock has non-reflective colors on underside; in the Toolbox, select (check)
"Ignore Envelope Sensor". Feature added with firmware version 110928_u
and higher.
Check for and remove obstruction. Reboot your printer.
SOLUTION
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