Dell XPS 15-9570 Service Manual
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Dell XPS 15-9570 Service Manual

Xps 15 series
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See also: Setup and Specifications
XPS 15

Service Manual

Computer Model: XPS 15-9570
Regulatory Model: P56F
Regulatory Type: P56F002

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Summary of Contents for Dell XPS 15-9570

  • Page 1: Service Manual

    XPS 15 Service Manual Computer Model: XPS 15-9570 Regulatory Model: P56F Regulatory Type: P56F002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................8 Before you begin ................................8 Safety instructions................................8 Recommended tools................................9 Screw list.....................................9 2 After working inside your computer......................11 3 Removing the base cover..........................12 Procedure..................................12 4 Replacing the base cover..........................14 Procedure..................................
  • Page 4 Post-requisites..................................26 13 Removing the solid-state drive (half-length)....................27 Prerequisites..................................27 Procedure..................................27 14 Replacing the solid-state drive (half-length)....................29 Procedure..................................29 Post-requisites..................................29 15 Removing the solid-state drive (full-length)....................30 Prerequisites..................................30 Procedure..................................30 16 Replacing the solid-state drive (full-length)....................32 Procedure..................................32 Post-requisites..................................32 17 Removing the speakers..........................33 Prerequisites..................................
  • Page 5 Post-requisites..................................46 25 Removing the system-board assembly....................... 47 Prerequisites..................................47 Procedure..................................47 26 Replacing the system-board assembly.......................50 Procedure..................................50 Post-requisites................................. 50 27 Removing the audio daughter-board......................51 Prerequisites..................................51 Procedure..................................51 28 Replacing the audio daughter-board......................53 Procedure..................................53 Post-requisites..................................53 29 Removing the coin-cell battery........................54 Prerequisites..................................
  • Page 6 Post-requisites................................. 65 37 Removing the display assembly........................66 Prerequisites..................................66 Procedure..................................66 38 Replacing the display assembly........................69 Procedure..................................69 Post-requisites................................. 69 39 Removing the power-adapter port......................70 Prerequisites..................................70 Procedure..................................70 40 Replacing the power-adapter port......................72 Procedure..................................72 Post-requisites..................................72 41 Removing the antenna cover........................73 Prerequisites..................................
  • Page 7 Fixing a no-boot issue caused by USB-boot support....................96 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................... 97 Running the ePSA Diagnostics..........................97 Diagnostics..................................97 Flea power release................................98 Wi-Fi power cycle................................99 51 Getting help and contacting Dell....................... 100 Self-help resources.................................100 Contacting Dell................................100 Contents...

  • Page 8: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Torx #5 (T5) screwdriver • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1.
  • Page 10 Component Secured to Screw type Quantity Screw image Keyboard Palm-rest assembly M1.6x1.5 Display hinges Palm-rest assembly M2.5x5 Power-adapter port Palm-rest assembly M2x3 Antenna module Display assembly M2x4 Before working inside your computer...

  • Page 11: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 12: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display, and turn the computer over. Turn the system badge over and remove the two screws (M2x8) that secure the base cover to the palm-rest assembly.
  • Page 13 Figure 2. Prying the base cover off the computer base base cover Removing the base cover...

  • Page 14: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the base cover on the palm-rest assembly and snap it into place.

  • Page 15: Removing The Battery (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 16: Replacing The Battery (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 17: Removing The Battery (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 18: Replacing The Battery (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 19: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 20 Figure 5. Removing the memory modules memory module securing clips (2) memory-module slot Removing the memory modules...

  • Page 21: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 22: Post-Requisites

    securing clips Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover. Replacing the memory modules...

  • Page 23: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 24 Figure 7. Removing the hard-drive cage screws (4) hard-drive cage hard-drive assembly Using the pull tab, disconnect the hard-drive cable from the system board. Lift the hard-drive assembly off the palm-rest assembly. Figure 8. Disconnecting the hard-drive cable from the system board pull tab hard-drive cable hard-drive assembly...
  • Page 25 Figure 9. Disconnecting the hard-drive interposer from the hard-drive assembly hard-drive assembly hard-drive interposer Remove the hard-drive covers away from the hard drive. Figure 10. Removing the hard-drive cover hard-drive covers (2) hard drive Removing the hard drive...

  • Page 26: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 27: Removing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 28 solid-state drive slot system board Turn the solid-state drive assembly over, and then remove the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket. Figure 12. Removing the solid-state drive bracket solid-state drive bracket screw solid-state drive Lift the solid-state drive off the solid-state drive bracket.

  • Page 29: Replacing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.

  • Page 30: Removing The Solid-State Drive (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 31 solid-state drive slot solid-state drive Peel the thermal pad off the solid-state drive. Figure 14. Removing the thermal pad thermal pad solid-state drive Removing the solid-state drive (full-length)

  • Page 32: Replacing The Solid-State Drive (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the thermal pad to the solid-state drive.

  • Page 33: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 34 Figure 15. Removing the speakers speaker cable screws (4) speakers (2) palm-rest assembly Removing the speakers...

  • Page 35: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts, place the speakers on the palm-rest assembly.

  • Page 36: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 37 wireless card antenna cables (2) Removing the wireless card...

  • Page 38: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 39: Post-Requisites

    Figure 17. Replacing the wireless card wireless card antenna cables (2) captive screw wireless-card bracket Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover. Replacing the wireless card...

  • Page 40: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 41 Figure 18. Removing the right fan tape touch-screen cable (optional) fan cable (JFAN2) right fan screws (2) Remove the two screws (M2x4) that secure the display-cable bracket to the system-board assembly. Figure 19. Removing the display-cable bracket display-cable bracket screws (2) Disconnect the display cable from the system-board assembly.
  • Page 42 Remove the screw (M2x4) that secures the left fan to the palm-rest assembly. Lift the left fan off the palm-rest assembly. Figure 20. Removing the left fan routing guides display cable fan cable (JFAN1) left fan Removing the fans...

  • Page 43: Replacing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align and place the left fan on the palm-rest assembly.

  • Page 44: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 45 Figure 21. Removing the heat sink heat sink screws (5) Removing the heat sink...

  • Page 46: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 47: Removing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 48 Figure 22. Disconnecting the cables touchpad cable keyboard control-board cable power-adapter port cable speaker cable fingerprint reader cable (optional) tape tape touch-screen cable (optional) tape Remove the four screws (M2x4) that secure the system-board assembly to the palm-rest assembly. Lift the system-board assembly off the palm-rest assembly. CAUTION: Hold the system-board assembly at the center.
  • Page 49 Figure 23. Removing the system board system-board assembly screws (4) palm-rest assembly Removing the system-board assembly...

  • Page 50: Replacing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 51: Removing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 52 Figure 24. Removing the audio daughter-board screws (2) audio daughter-board Removing the audio daughter-board...

  • Page 53: Replacing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the connector on the audio daughter-board with the connector on the system board and snap it into place.

  • Page 54: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 55 Figure 25. Removing the coin-cell battery coin-cell battery coin-cell battery cable system board Removing the coin-cell battery...

  • Page 56: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the coin-cell battery to the system board.

  • Page 57: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 58 NOTE: All new keyboards will be shipped with the Mylar. Do not peel off the Mylar. Figure 27. Disconnecting the keyboard and keyboard-backlight cable Mylar keyboard cable latches (2) keyboard-backlight cable Remove the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest assembly. Lift the keyboard off the palm-rest assembly.

  • Page 59: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 60: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 61 Removing the power-button module...

  • Page 62: Replacing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align and place the power-button module on the palm-rest assembly.

  • Page 63: Removing The Fingerprint Reader Daughter-Board (Optional)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 64 screw tape fingerprint-reader board (optional) fingerprint-reader cable (optional) power-button module Removing the fingerprint reader daughter-board (optional)

  • Page 65: Replacing The Fingerprint Reader Daughter Board (Optional)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align and place the power-button module and fingerprint-reader board (optional) on the palm-rest assembly.

  • Page 66: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 67 Figure 29. Disconnecting the cables routing guides tape (display cable) tapes (touch-screen cable) touch-screen cable (optional) tape screws (2) display-cable bracket display cable Turn the computer over and open the display at an angle of 90 degrees. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges. Remove the six screws (M2.5x5) that secure the display hinges to the palm-rest assembly.
  • Page 68 Figure 30. Removing the screws that secure the display hinges to palm-rest assembly palm-rest assembly screws (6) display hinges (2) display assembly Carefully place the display assembly on a clean, flat surface. Figure 31. Display assembly display assembly Removing the display assembly...

  • Page 69: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.

  • Page 70: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 71 power-adapter port cable Removing the power-adapter port...

  • Page 72: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the power-adapter port into the slot on the palm-rest assembly.

  • Page 73: Removing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 74 Figure 34. Removing the antenna cover display assembly antenna cover Removing the antenna cover...

  • Page 75: Replacing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the antenna cover on the antenna module with the flat surface of the cover facing away from the display assembly.

  • Page 76: Removing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 77 Figure 35. Removing the antenna module tape antenna cable screws (4) antenna module display assembly Removing the antenna module...

  • Page 78: Replacing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the antenna module with the screw holes on the display assembly.

  • Page 79: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 80 Figure 36. Removing the palm-rest assembly palm-rest assembly Removing the palm-rest assembly...

  • Page 81: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly on a clean and flat surface.

  • Page 82: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 83: Downloading The Chipset Driver

    After installation Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 84: Downloading The Usb Driver

    Downloading the USB driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 85: Downloading The Network Driver

    Double-click the chipset driver file icon and follow the instructions on the screen to install the driver. Downloading the network driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 86: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 87: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 88: System Setup Options

    The memory information is displayed on the right pane. System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not be displayed. Table 7. System setup options—System information menu General-System Information System Information BIOS Version...
  • Page 89 Enable or disable booting from USB mass storage devices connected to the thunderbolt ports. Always Allow Dell Docks Enable or disable the computer to always allow the Dell docking stations. Enable Thunderbolt (and PCIe behind TBT) Enable or disable the Thunderbolt (and PCIe behind Thunderbolt) preboot.
  • Page 90 System Configuration Enable Secure Digital (SD) Card Enable or disable the SD card. Enable Secure Digital (SD) Card Boot Enable or disable booting from the SD card. Secure Digital (SD) Card Read-Only Mode Enable or disable the SD card read-only mode. Table 9.
  • Page 91 Table 12. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions (SGX). Enclave Memory Size Set the Intel SGX enclave reserve memory size. Performance Multi Core Support Enable multiple cores. Default: Enabled.
  • Page 92 Intel Software Guard Extensions Fn Key Emulation Enable or disable the function (fn) key emulation. Fn Lock Options Enable or disable the function (fn) lock mode. Fast-boot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure the additional preboot delay.
  • Page 93 Auto OS Recovery Threshold Control the automatic boot flow for the SupportAssist System Resolution console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the event of certain system errors.

  • Page 94: System And Setup Password

    System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 95: Deleting Or Changing An Existing System Setup Password

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 96: Troubleshooting

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. After the boot menu loads, select the USB recovery device under UEFI BOOT.

  • Page 97: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 98: Flea Power Release

    Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge. • Power adapter is connected and the battery is fully charged. •...

  • Page 99: Wi-Fi Power Cycle

    Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 100: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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