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Dell XPS 15 Service Manual

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XPS 15
Service Manual
Computer Model: XPS 15-7590
Regulatory Model: P56F
Regulatory Type: P56F003

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Summary of Contents for Dell XPS 15

  • Page 1 XPS 15 Service Manual Computer Model: XPS 15-7590 Regulatory Model: P56F Regulatory Type: P56F003...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2019 - 06 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................8 Before you begin ................................8 Safety instructions................................8 Recommended tools................................9 Screw list.....................................9 2 After working inside your computer......................11 3 Removing the base cover..........................12 Procedure..................................12 4 Replacing the base cover..........................14 Procedure..................................
  • Page 4 Procedure..................................27 12 Replacing the hard drive..........................30 Procedure..................................30 Post-requisites..................................30 13 Removing the solid-state drive (half-length)....................31 Prerequisites..................................31 Procedure..................................31 14 Replacing the solid-state drive (half-length)....................33 Procedure..................................33 Post-requisites..................................33 15 Removing the solid-state drive (full-length)....................34 Prerequisites..................................34 Procedure..................................34 16 Replacing the solid-state drive (full-length)....................36 Procedure..................................36 Post-requisites..................................36 17 Removing the speakers..........................37...
  • Page 5 Procedure..................................48 24 Replacing the heat sink..........................50 Procedure..................................50 Post-requisites................................. 50 25 Removing the system-board assembly....................... 51 Prerequisites..................................51 Procedure..................................51 26 Replacing the system-board assembly....................... 54 Procedure..................................54 Post-requisites..................................54 27 Removing the audio daughter-board......................55 Prerequisites..................................55 Procedure..................................55 28 Replacing the audio daughter-board......................57 Procedure..................................57 Post-requisites..................................57 29 Removing the coin-cell battery........................
  • Page 6 Procedure..................................68 36 Replacing the fingerprint reader daughter board (optional)............... 70 Procedure..................................70 Post-requisites..................................70 37 Removing the display assembly........................71 Prerequisites..................................71 Procedure..................................71 38 Replacing the display assembly........................74 Procedure..................................74 Post-requisites.................................. 74 39 Removing the power-adapter port......................75 Prerequisites..................................75 Procedure..................................75 40 Replacing the power-adapter port......................77 Procedure..................................
  • Page 7 Fixing a no-boot issue caused by USB-boot support....................105 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. 105 Running the ePSA Diagnostics..........................106 Diagnostics..................................106 Flea power release................................107 Wi-Fi power cycle................................107 51 Getting help and contacting Dell....................... 109 Self-help resources.................................109 Contacting Dell................................109 Contents...

  • Page 8: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
  • Page 10 Component Secured to Screw type Quantity Screw image System board M2x4 Heat-sink assembly System board M2x3 Display-cable bracket System board M2x2 System board Palm-rest assembly M2x4 Audio daughter-board System board M2x3 Keyboard Palm-rest assembly M1.6x1.5 Power-button module Palm-rest assembly M1.6x3 Fingerprint-reader board Palm-rest assembly M1.6x1.5...

  • Page 11: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 12: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FE52208C-5EFA-4569-A90D-E459B9E17E37 Status Released Procedure Close the display, and turn the computer over.
  • Page 13 Figure 2. Prying the base cover off the computer base base cover Removing the base cover...

  • Page 14: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F113D502-95A9-448F-AB1C-F07A96526541 Status Released Procedure Place the base cover on the palm-rest assembly and snap it into place.

  • Page 15: Removing The Battery (Half-Length)

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/...

  • Page 16: Procedure

    Identifier GUID-FCDEA56B-004E-44A7-A6A0-7C50399AF6E1 Status Released Procedure Remove the four screws (M2x4) that secure the battery to the palm-rest assembly. Disconnect the battery cable from the system board. Lift the battery off the palm-rest assembly. Figure 3. Removing the battery battery cable screws (4) battery palm-rest assembly...

  • Page 17: Replacing The Battery (Half-Length)

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/...

  • Page 18: Post-Requisites

    Identifier GUID-A5E4D6EB-7F3C-40E5-A565-D1CF58021412 Status Released Post-requisites Replace the base cover. Replacing the battery (half-length)

  • Page 19: Removing The Battery (Full-Length)

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/...

  • Page 20: Procedure

    Identifier GUID-CBCA961F-7C16-4C3F-AD46-FA737221CE41 Status Released Procedure NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery. Remove the seven screws (M2x4) that secure the battery to the palm-rest assembly. Disconnect the battery cable from the system board. Lift the battery off the palm-rest assembly.

  • Page 21: Replacing The Battery (Full-Length)

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/...

  • Page 22: Post-Requisites

    Identifier GUID-A5E4D6EB-7F3C-40E5-A565-D1CF58021412 Status Released Post-requisites Replace the base cover. Replacing the battery (full-length)

  • Page 23: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites...
  • Page 24 Figure 5. Removing the memory modules memory module securing clips (2) memory-module slot Removing the memory modules...

  • Page 25: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-01D31343-9248-4391-A6FC-1C2FE832C508 Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 26: Post-Requisites

    Figure 6. Replacing the memory modules memory module notch memory-module slot securing clips Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D Status Released Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover. Replacing the memory modules...

  • Page 27: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 28 Figure 7. Removing the hard-drive cage screws (4) hard-drive cage hard-drive assembly Using the pull tab, disconnect the hard-drive cable from the system board. Lift the hard-drive assembly off the palm-rest assembly. Figure 8. Disconnecting the hard-drive cable from the system board pull tab hard-drive cable hard-drive assembly...
  • Page 29 Figure 9. Disconnecting the hard-drive interposer from the hard-drive assembly hard-drive assembly hard-drive interposer Remove the hard-drive covers away from the hard drive. Figure 10. Removing the hard-drive cover hard-drive covers (2) hard drive Removing the hard drive...

  • Page 30: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 31: Removing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites...
  • Page 32 Figure 11. Removing the solid-state drive assembly screw solid-state drive assembly solid-state drive slot system board Turn the solid-state drive assembly over, and then remove the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket. Figure 12. Removing the solid-state drive bracket solid-state drive bracket screw solid-state drive...

  • Page 33: Replacing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0B4DFA25-CDC9-407D-A65A-234FFD38CFA5 Status Released Procedure Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.

  • Page 34: Removing The Solid-State Drive (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites...
  • Page 35 Figure 13. Removing the solid-state drive screw thermal pad solid-state drive slot solid-state drive Peel the thermal pad off the solid-state drive. Figure 14. Removing the thermal pad thermal pad solid-state drive Removing the solid-state drive (full-length)

  • Page 36: Replacing The Solid-State Drive (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2E45853F-15D0-4E23-99A9-F91D4DCDF447 Status Released Procedure Adhere the thermal pad to the solid-state drive.

  • Page 37: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites...
  • Page 38 Figure 15. Removing the speakers speaker cable screws (4) speakers (2) palm-rest assembly Removing the speakers...

  • Page 39: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AC4AADA4-AE75-4834-B2D7-49DA6C0A92EC Status Released Procedure Using the alignment posts, place the speakers on the palm-rest assembly.

  • Page 40: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites...
  • Page 41 Figure 16. Removing the wireless card captive screw wireless-card bracket wireless card antenna cables (2) Removing the wireless card...

  • Page 42: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7D457601-D15C-4126-B9DA-6C9B7B8A871C Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 43: Post-Requisites

    Figure 17. Replacing the wireless card wireless card antenna cables (2) captive screw wireless-card bracket Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D Status Released Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover. Replacing the wireless card...

  • Page 44: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites...
  • Page 45 Figure 18. Removing the right fan tape touch-screen cable (optional) fan cable (JFAN2) right fan screws (2) Remove the two screws (M2x4) that secure the display-cable bracket to the system-board assembly. Figure 19. Removing the display-cable bracket display-cable bracket screws (2) Disconnect the display cable from the system-board assembly.
  • Page 46 Remove the screw (M2x4) that secures the left fan to the palm-rest assembly. Lift the left fan off the palm-rest assembly. Figure 20. Removing the left fan routing guides display cable fan cable (JFAN1) left fan Removing the fans...

  • Page 47: Replacing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C8036FB4-AC64-4DE0-89EC-B4D4C3105DBD Status Released Procedure Align and place the left fan on the palm-rest assembly.

  • Page 48: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 49 Figure 21. Removing the heat sink heat sink screws (5) Removing the heat sink...

  • Page 50: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 51: Removing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 52 Figure 22. Disconnecting the cables touchpad cable keyboard control-board cable power-adapter port cable speaker cable fingerprint reader cable (optional) tape tape touch-screen cable (optional) tape Remove the four screws (M2x4) that secure the system-board assembly to the palm-rest assembly. Lift the system-board assembly off the palm-rest assembly. CAUTION: Do not hold the system board on the area of heat transfer and circuitry.
  • Page 53 Figure 23. Removing the system board system-board assembly screws (4) palm-rest assembly Removing the system-board assembly...

  • Page 54: Replacing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 55: Removing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-44D35805-8B60-4013-B93B-9D1ACACD3E33 Status Released Prerequisites...
  • Page 56 Figure 24. Removing the audio daughter-board screws (2) audio daughter-board Removing the audio daughter-board...

  • Page 57: Replacing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C9A47377-4CCF-4494-8D1D-338EF8D7B50C Status Released Procedure Align the connector on the audio daughter-board with the connector on the system board and snap it into place.

  • Page 58: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 59 Figure 25. Removing the coin-cell battery coin-cell battery coin-cell battery cable system board Removing the coin-cell battery...

  • Page 60: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A26355E1-1177-48A1-86DE-85C0637849C0 Status Released Procedure Adhere the coin-cell battery to the system board.

  • Page 61: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BE0AEDCA-F3D2-47B1-8A55-2367CF360BD7 Status Released Prerequisites...
  • Page 62 Figure 26. Peeling the Mylar fingerprint-reader cable tape Open the latches and disconnect the keyboard cable and keyboard-backlight cable from the keyboard-controls board. Lift up the Mylar to access the screws that secure the keyboard to the palm-rest assembly. NOTE: All new keyboards will be shipped with the Mylar.
  • Page 63 Figure 28. Removing the screws from the keyboard screws (31) keyboard palm-rest assembly Removing the keyboard...

  • Page 64: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3BFE10CB-CE60-41A8-9022-145130950C6A Status Released Procedure Place the keyboard on the palm-rest assembly Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 65: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-280BCF63-F840-441D-9C1E-82A4D9DCC53D Status Released Prerequisites NOTE: The fingerprint reader is available depending on the configuration ordered.
  • Page 66 Removing the power-button module...

  • Page 67: Replacing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D02421AB-682F-4E73-BA05-DAC3EDE9FD95 Status Released Procedure Align and place the power-button module on the palm-rest assembly.

  • Page 68: Removing The Fingerprint Reader Daughter-Board (Optional)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-280BCF63-F840-441D-9C1E-82A4D9DCC53D Status Released Prerequisites NOTE: The fingerprint reader is available depending on the configuration ordered.
  • Page 69 screw tape fingerprint-reader board (optional) fingerprint-reader cable (optional) power-button module Removing the fingerprint reader daughter-board (optional)

  • Page 70: Replacing The Fingerprint Reader Daughter Board (Optional)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D91895C8-5683-49A3-A8FD-CABDB73FEB71 Status Released Procedure Align and place the power-button module and fingerprint-reader board (optional) on the palm-rest assembly.

  • Page 71: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B56E2301-3ABA-48D9-BC76-A2962E57BC12 Status Released Prerequisites...
  • Page 72 Figure 29. Disconnecting the cables routing guides tape (display cable) tapes (touch-screen cable) touch-screen cable (optional) tape screws (2) display-cable bracket display cable Turn the computer over and open the display at an angle of 90 degrees. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges. Remove the six screws (M2.5x5) that secure the display hinges to the palm-rest assembly.
  • Page 73 Figure 30. Removing the screws that secure the display hinges to palm-rest assembly palm-rest assembly screws (6) display hinges (2) display assembly Carefully place the display assembly on a clean, flat surface. NOTE: The display assembly cannot be further disassembled. If the display bezel, display panel, camera module, display cable and touch-screen cable (optional) are defective and need to be replaced, replace the entire display assembly.

  • Page 74: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9DE80CBE-AB75-4075-AFB5-F1C875EBD51E Status Released Procedure Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.

  • Page 75: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2FF28833-B61C-40FB-888B-254BA7578BCB Status Released Prerequisites...
  • Page 76 Figure 32. Removing the power-adapter port screw power-adapter port power-adapter port cable Removing the power-adapter port...

  • Page 77: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6573CEC9-6601-4D86-B746-449414FF1856 Status Released Procedure Place the power-adapter port into the slot on the palm-rest assembly.

  • Page 78: Removing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80BA3639-45CF-469B-A62E-647326B941AC Status Released Prerequisites...
  • Page 79 Figure 33. Turning the display hinge display assembly display hinges (2) Slide and lift the antenna cover off the antenna module. Figure 34. Removing the antenna cover display assembly antenna cover Removing the antenna cover...

  • Page 80: Replacing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7ACABB91-5AEC-4E93-9AA6-74128A6B65CF Status Released Procedure Align the antenna cover on the antenna module with the flat surface of the cover facing away from the display assembly.

  • Page 81: Removing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-892244E2-6E72-43F7-B7E4-E161D5995363 Status Released Prerequisites NOTE: These instructions are applicable only for laptops with a non-touchscreen display.
  • Page 82 Figure 35. Removing the antenna module tape antenna cable screws (4) antenna module display assembly Removing the antenna module...

  • Page 83: Replacing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-56FF35CE-C58B-4DD9-B304-DEF3C5645827 Status Released Procedure Align the screw holes on the antenna module with the screw holes on the display assembly.

  • Page 84: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-476C3863-8DEB-42A4-B59B-589BBE094817 Status Released Prerequisites NOTE: Remove the SD card before removing the palm-rest assembly to avoid damage to the SD card.
  • Page 85 Figure 36. Removing the palm-rest assembly palm-rest assembly Removing the palm-rest assembly...

  • Page 86: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EBACC18B-687C-46E5-8818-DE3A7576F360 Status Released Procedure Place the palm-rest assembly on a clean and flat surface.

  • Page 87: Downloading Drivers

    Released Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 88: Downloading The Graphics Driver

    Released Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 89: Downloading The Usb Driver

    Released Downloading the USB driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 90: Downloading The Chipset Driver

    Released Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 91: Downloading The Fingerprint Reader Driver

    Released Downloading the fingerprint reader driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.
  • Page 92 The application installs all drivers and updates identified. NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. For manual download and installation, click Category. Click Security in the drop-down list. Click Download to download the fingerprint reader driver for your computer.

  • Page 93: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 94: System Setup

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 95: Identifying The Hard Drive In Bios Setup Program

    Identifying the hard drive in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of hard drives are displayed under the System Information in the General group.
  • Page 96 General-System Information DIMM A Size Displays the DIMM A memory size. DIMM B Size Displays the DIMM B memory size. Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code.
  • Page 97 Enable or disable booting from USB mass storage devices connected to the thunderbolt ports. Always Allow Dell Docks Enable or disable the computer to always allow the Dell docking stations. Enable Thunderbolt (and PCIe behind TBT) Enable or disable the Thunderbolt (and PCIe behind Thunderbolt) preboot.
  • Page 98 Security UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. TPM 1.2 Security Enable or disable Trusted Platform Module (TPM) visibility to the operating system. Computrace(R) Enable or disable the BIOS module interface of the optional Computrace service. CPU XD Support Enable or disable the execute disable mode of the processor.
  • Page 99 Intel Software Guard Extensions USB Wake Support Enable the USB devices to wake the computer from standby mode. Wake on LAN Enable the LAN signal to wake the computer from standby mode. NOTE: This feature only works when the computer is connected to an AC power adaptor.
  • Page 100 Auto OS Recovery Threshold Control the automatic boot flow for the SupportAssist System Resolution console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the event of certain system errors.

  • Page 101: System And Setup Password

    Identifier GUID-859887F0-B1B4-4530-855E-100D4FDE930A Status Released System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 102: Deleting Or Changing An Existing System Setup Password

    Press Y to save the changes and exit from System Setup. The computer reboot. Identifier GUID-6A32A2DF-B793-4D55-8497-047059D92FE7 Status Released Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. Identifier GUID-647C1E15-AF1F-4815-95E2-06A934E73944 Status Released Clearing CMOS settings Remove the base cover.

  • Page 103: Flashing Bios (Usb Key)

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 104: Troubleshooting

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. After the boot menu loads, select the USB recovery device under UEFI BOOT.

  • Page 105: Fixing A No-Boot Issue Caused By Usb-Boot Support

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 106: Running The Epsa Diagnostics

    Invoke diagnostics boot by either of the methods that are suggested below: Power on the computer. As the computer boots, press the F12 key when the Dell logo is displayed. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 107: Flea Power Release

    Table 20. Diagnostics Light Pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI/video card failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed.
  • Page 108 NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Turn off your computer. Turn off the modem. Turn off the wireless router. Wait for 30 seconds. Turn on the wireless router. Turn on the modem. Turn on your computer. Troubleshooting...

  • Page 109: Getting Help And Contacting Dell

    GUID-AF18382F-D265-43C2-85DA-28FFB5875F37 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...
  • Page 110 Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Getting help and contacting Dell...

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