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9. Troubleshooting
Q:
NovoPRO does not power up or operate.
A:
Check if the proper DC power supply with the appropriate operating voltage and sufficient
operating current (5VDC, 2A) is connected to the Micro-USB port of the NovoPRO.
Q:
My PC cannot link to NovoPRO wirelessly.
A:
For your PC to link to NovoPRO, your PC must either have a built-in a Wi-Fi module or an
external Wi-Fi adapter, and Wi-Fi must be enabled. If the NovoPRO is set to Hotspot Mode
(factory default mode), choose NovoPRO's SSID from the available SSID list. If NovoPRO is set
to Client Mode and is connected to a specific Wi-Fi AP, choose that AP's SSID from the
available SSID list.
Q:
The play/pause buttons do not work.
A:
These buttons are functional only for the current presenters.
Q:
I cannot connect to the Internet on NovoPRO.
A:
This is normal if the NovoPRO is set to Hotspot Mode, since NovoPRO by itself does not
support WAN (wireless wide area network) access. To access the Internet for tasks such as
Web browsing on NovoPRO, please set the Wi-Fi to Client Mode and connect to a Wi-Fi AP
that that is connected to the Internet.
Q:
My PC or mobile device has failed to connect to NovoPRO.
A:
First, make sure that Wi-Fi is enabled on your device. If NovoPRO is set to Hotspot Mode
(factory default mode), choose the NovoPRO's SSID from the available SSID list. If NovoPRO is
set to Client Mode and is connected to a Wi-Fi router, choose that router's SSID from the
available SSID list.
Q:
I cannot choose to present in full screen or in one of the split screens.
A:
Only the host has the authority to decide whether your presentation is to be seen in full
screen or one of the split screens. You may be invited to be the host: 1) if the Reset button is
clicked on the NovoPRO , 2) if the host explicitly hands over host control to you, or 3) if all
other presenters have disconnected from NovoPRO.
Q:
I am the host, but I cannot preview other participants' screens.
Copyright © 2016 DELTA Electronics, Inc. All rights reserved.
NovoPRO User Manual 2.X
Page 105
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Table of Contents
Troubleshooting
