Troubleshooting - Husqvarna Viking Sapphire 960Q User Manual

TROUBLESHOOTING

Have Your Sewing Machine Serviced Regularly by your Local Authorized Dealer!
If you have followed this troubleshooting information and still have problems, take your sewing machine to your dealer.
your dealer. A sewing sample will often give much better information than words.
General Problems
Bobbin alarm does not work?
Thread cutter does not cut the thread?
Wrong stitch, irregular or narrow stitch?
The needle breaks?
The machine will not sew?
The screen displays the startup screen?
Icons on the touch screen are not activated when
touched?
The sewing machine screen and/or
function buttons do not respond to touch?
Needle Thread Breaks
Did you insert the needle properly?
Did you insert a wrong needle?
Is the needle bent or blunt?
Is the needle too small for the thread?
Is the needle plate hole damaged?
Did you thread the machine properly?
Are you using poor thread with slubs or
thread which has become dry?
Is a correct spool cap used?
Is the best spool pin position used?
Bobbin Thread Breaks
Did you insert the bobbin properly?
Is the needle plate hole damaged?
Is the bobbin area full of lint?
VIKING ® bobbins approved for this model.
Remove stitch plate and clean lint from bobbin area.
Enable Selective Thread cutter Auto in the SET Menu.
Make sure that the feed teeth are not lowered.
Deactivate Twin Needle or Stitch Width Safety Sewing Settings in the SET Menu.
Insert needle correctly as described in chapter 2.
Check that all plugs are securely plugged into the machine and into the wall socket.
Touch the touch screen to activate.
Calibrate the touch screen. Calibrate is found in the SET Menu (Touch Screen
Adjust).
The sockets and function buttons on the machine can be sensitive to static
electricity. If the screen does not respond to touch, turn the machine
®
Insert needle correctly as described in chapter 2.
Use needle system 130/705 H.
Insert a new needle.
Change the needle to the proper size for the thread.
Change the stitch plate.
Check how the machine is threaded. Rethread the machine (see page 2:5).
®
Attach a spool cap of the right size for the actual thread spool (see chapter 2).
If you are using a vertical spoolpin, you should not have a spoolcap on top of the spool.
Change the stitch plate (see page 7:2).
Clean lint from bobbin area and use only the original bobbins approved for
® retailer who will be happy to help you.
retailer.
retailer.
M
AINTENANCE
7:3