How To Process A Refund Transaction - VeriFone EFTPOS 1 User Manual

4.4

How to process a Refund Transaction

If a customer returns a purchase, or if an incorrect amount was charged, a refund can be
processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction on the
same card.
Step Terminal Display
1
1. Cash Out
2. Refund
3. MOTO
4. Pre-Auth
2
Refund Amount
AUD
Accept amount
3
MERCHANT
Enter password:
EFTPOS 1 USER GUIDE
Action
Navigate through the main menu to the "Refund"
option and press the touch screen or enter the
number of the menu item using the keypad�
Key the refund amount, e�g� $5 = 500�
If a correction is required press the
the last number entered or the
the idle screen�
5
Press the touch screen or the
.00
The terminal will now prompt for the merchant
password to be entered�
Key in the merchant password and press the touch
screen or the
Once the correct password is entered the terminal
will proceed to the next screen in Step 4�
Note: To obtain your Merchant Password, please call
the Merchant Helpdesk�
******
key to return to
key to continue�
key�
key to remove
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