Do Not Disturb; Turn Dnd On And Off; Hold; Hold Call - Cisco 9971 User Manual

Connecting

Do Not Disturb

Do Not Disturb (DND) allows you to turn off either:
•
The ringer on your phone
•
The ringer and any visual notification that you have an incoming call
When DND is enabled, your incoming calls forward to another number, such as your
voicemail, if it is set up and the call is not saved or listed in your Call History.
The DND feature affects all lines on a phone. The feature does not affect intercom or
911 calls.

Turn DND On and Off

The ITS Service Desk sets up a line button or softkey on your phone for DND with
the ringer and visual notifications off by default. However, you can change your DND
options from your My phone self-service portal.
Step 1 Press DND to turn on DND.
Visual confirmation displays briefly.
Step 2 Press DND again to turn off DND.
Visual confirmation displays briefly.

Hold

Hold allows you to put an active call into a held state. Your phone allows one active
call at a time; other calls are put on hold.
Hold works with your phone handset as well as with USB headsets.

Hold call

Step 1 Press the hold key (refer to buttons guide)
Step 2 To resume the highlighted call, do one of these:

Swap Between Holding and Active Calls

•
Press Hold again.
•
Press the pulsing green session button.
•
Press the call session on the phone display.
•
Press Resume.
•
Press Select in the Navigation pad.
Swap Between Holding and Active Calls
Use the session buttons to swap between holding and connected calls.
If you have a held call and an active call, press Session for the held call to resume
that call and place the other call on hold automatically.

Put Call on Hold by Answering New Call

If you are already on a call and receive a new call, answering the new call puts the
first call on hold automatically.
Answer the new call with one of the following methods:
CRICOS No. 00114A
Flinders