Troubleshooting Guide - Konica Minolta CM-3600A Instruction Manual

TROUBLESHOOTING GUIDE

If a problem occurs with the Spectrophotometer, please check the following points before
requesting service. If the problem continues to occur even after the suggested corrective
actions have been taken, contact the nearest Konica Minolta-authorized service facility.
Condition
Reflectance measurement
results seem strange.
Transmittance
measurement results
seem strange.
Data input/output between
the Spectrophotometer
and a computer cannot
be performed.
Commands cannot be input
to the Spectrophotometer
from a computer.
Checkpoint
Was specimen
positioned correctly?
Are the white calibration
data correct?
Was white calibration
performed correctly?
Was zero calibration
performed correctly?
Is there any obstacle in the
transmittance chamber?
Was measurement mode
set to reflectance?
Was specimen
positioned correctly?
Was 100% calibration
performed correctly?
Was zero calibration
performed correctly?
Was measurement mode
set to transmittance?
Is the USB cable connected
correctly to both the
Spectrophotometer
and the computer?
Is the software
operating correctly?
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Recommended action
Open the viewfinder cover and
check measurement point.
Set the correct white
calibration data.
Attach White Calibration
Plate correctly and perform
white calibration correctly.
Attach Zero Calibration
Plate correctly and perform
zero calibration correctly.
Make sure that there is nothing
in the transmittance chamber.
By referring to the operation
manual of the software, perform
the operation correctly.
Position specimen correctly.
Attach White Calibration Plate
correctly and perform 100%
calibration correctly using
the appropriate calibration
standard (air or distilled water).
Attach White Calibration
Plate correctly, block all light
from reaching the receptor
window, and perform zero
calibration correctly.
By referring to the operation
manual of the software, perform
the operation correctly.
Connect the USB cable correctly
bitween the Spectrophotometer
and the computer.
By referring to the operation
manual of the software, perform
the operation correctly.
Set POWER switch of
Spectrophotometer to OFF
and then set it back to ON.
Refer
to page
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