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Snom C520 User Manual

Snom C520 User Manual

Sip wireless conference phone
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User Manual
C520
SIP Wireless Conference Phone
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AW | C520_WIMI_US ver.
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Owen Ju | 29.03.2019 | Revision 1.1

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  • Page 1 100% DE F G HI M N O PQR S TU V W XYZ a » A User Manual AW | C520_WIMI_US ver. Owen Ju | 29.03.2019 | Revision 1.1 C520 SIP Wireless Conference Phone...
  • Page 2 Important safety instructions When using the conference phone, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3.
  • Page 3 14. Avoid using the C520 SIP Conference phone during an electrical storm. There is a remote risk of electric shock from lightning. 15. Do not use the C520 SIP Conference phone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the wireless mic is replaced in its cradle.
  • Page 4 Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...
  • Page 5 Mesures de sécurité importantes Vous devez toujours observer des mesures de précaution lorsque vous utilisez le Téléphone de conférence à protocole d’initialisation de session SIP C520, afin d’éviter les risques d’incendie, d’électrocution et de blessures, incluant ce qui suit : 1.
  • Page 6 SIP C520 pendant un orage. 15. N’utilisez pas le Téléphone de conférence à protocole d’initialisation de session SIP C520 pour rapporter une fuite de gaz à proximité de la fuite. En certaines circonstances, une flammèche pourrait être provoquée lorsque l’adaptateur est branché...
  • Page 7 20. MISE EN GARDE : Il peut y avoir un risque d’explosion si vous utilisez le mauvais type de piles. N’utilisez que le bloc-piles rechargeable inclus ou le bloc-piles de rechange. N’incinérez pas les piles. Celles-ci risqueraient d’exploser. Jetez les piles usées selon les renseignements suivant le sceau du RBRC 21.
  • Page 8 • Possibilité d’interférences aux téléviseurs: Certains microphones sans fil sans fil fonctionnent sur des fréquences pouvant causer des interférences aux téléviseurs et aux magnétoscopes. Pour réduire ou prévenir de telles interférences, ne placez pas le socle du téléphone sans fil à proximité ou sur un téléviseur ou magnétoscope.
  • Page 9 Industry Canada This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B). Cet appareil numérique de la classe B est conforme à la norme CAN ICES-3 (B)/NMB-3(B) du Canada. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s).

  • Page 10: Table Of Contents

    Table of contents Introduction ......1 Muting active calls ....... 23 About the C520 Conference Phone ..1 Temporarily silencing the ringer ..23 Locating wireless microphones ... 24 Introduction ......2 Making and receiving calls on cell phone Parts checklist ........2 Transferring Bluetooth calls from the C520 Getting Started .......3...
  • Page 11 Table of contents Appendix .......64 Deregistering the cordless headset without the C520 .......... 50 Battery ..........64 Cordless accessory registration and Troubleshooting ....65 deregistration time-out ....50 Registering wireless C52-SP speakerphones Maintenance ......69 Deregistering C52-SP Speakerphone(s) 52 California Energy Commission battery charging testing WebUI ........53...

  • Page 12: Introduction

    The C520 also has Bluetooth and DECT connectivity, giving you options for how and where you can make and answer calls with the conference phone. After pairing Bluetooth devices with the C520, you can use the conference phone in parallel with your cell phone, or use a Bluetooth headset for a private conversation.

  • Page 13: Introduction

    Introduction Parts checklist Your conference phone package contains the items shown below. Save your sales receipt and original packaging in the event warranty service is necessary. illustration scale 100% C520 Quick installation AB C MN O guide PQRS WXY Z a »...

  • Page 14: Getting Started

    1. Plug one end of the DC power cable into the power jack of the phone, and plug the other end into the yellow C520 jack of the power adapter. Route the cord through the slots. 2. Plug one end of the Ethernet cable into the LAN jack of the power adapter, and Slots plug the other end into a network switch or router.

  • Page 15: Install The Wireless Mic Battery

    Network switch or router Ethernet cable Note: You can connect the C520 to both PoE and AC power. Ensure that you connect the cables in the order shown in the diagram on page 3. The phone Ethernet cable will use PoE; if PoE fails, the phone will use AC power as a backup.

  • Page 16: Before Use

    Recheck the installation diagram and the connections to the unit. • Ensure the unit is correctly configured with the correct SIP account information. For more information, see the C520 Administrator and Provisioning Guide. • Consult your service provider if you require additional user accounts or if you suspect a service disruption is at fault.

  • Page 17: Base Unit Overview (Front)

    Getting Started Base unit overview (front) Status LED (system status) Wireless Wireless microphone microphone illustration scale 100% Loudspeaker Status LED of Status LED of Bluetooth speakerphone Bluetooth headset Two-way toggle Two-way toggle Display Four-way toggle AB C D EF GH I M NO Two-way toggle PQRS...

  • Page 18: Base Unit Overview (Front), Continued

    Getting Started Base unit overview (front), continued Status LED • Indicates the system status. See "Status indicators overview" on page 10. Wireless Microphones Loudspeaker Bluetooth status LED Indicates the status of a Bluetooth-connected device other than a headset. See "Status indicators overview" on page 10. Headset/Bluetooth status LED Indicates the status of the Bluetooth-connected device.

  • Page 19: Base Unit Overview (Rear)

    Getting Started Base unit overview (front), continued Keypad • Press to enter numbers or characters. • While editing names, press to add a space. Navigation key (four-way toggle) • Press top or bottom edge to scroll up or down, respectively, while in a menu, phonebook, or call log.

  • Page 20: Wireless Microphone Overview

    Getting Started Wireless microphone overview 1. Microphone • Functions as a extended microphone of the conference phone during a call. 2. Status LED • Indicates the system status. See "Status indicators overview" on page 10. (MUTE ALL) • During a call, press to mute or end mute all microphones in the system. 4.

  • Page 21: Status Indicators Overview

    Getting Started Status indicators overview Status LED on the conference phone Yellow (flashing 3x) When phone has powered up and is ready to use. Green (fast flash) Incoming call Green (steady) In a call Green (slow flash) Call on hold Red (steady) All microphones in the system (phone, wireless microphones, C52-SP speakerphones) are muted during a call...

  • Page 22: Idle Screen

    Instead of "Device 2", it will show the name of the device as it appears on the "Device" list. See "Using the Bluetooth menu" on page 33. • to view the "Device" list and to connect the C520 to a Bluetooth device. Connect •...

  • Page 23: Active Call Screen Icons

    Getting Started Active call screen icons During a call, the following screen icons indicate the call’s status. Icon Status Speakerphone—the speakerphone is active. Headset—audio is being routed to a Bluetooth or DECT headset. Call counter—more than one call is active. More than one call is active.

  • Page 24: Using The Phone Menu

    Conference phone operation Using the phone menu 1. Press to show the main menu. 2. Press p or q to highlight menu items. 3. Press or the corresponding dial pad key to select a highlighted menu item. For example, when Features is highlighted, you can press to view the Features submenu.

  • Page 25: Making Calls

    Conference phone operation Making calls You can make a call at any time by pressing and then entering the number on the keypad. When the phone is in idle mode or has calls on hold, you can make a call by entering the phone number on the keypad and then pressing Dial to call the number.

  • Page 26: Using A Wireless Microphone During A Call

    Conference phone operation Making a call in idle mode or with call(s) on hold: 1. Enter the phone number on the keypad. • Press to delete an incorrect digit. Backspc • Press to change from entering digits to entering letters (if you need to enter a domain name as part of the number).

  • Page 27: Answering A Call

    Conference phone operation Answering a call On the phone, press , or press Answer • If you have multiple incoming calls, as indicated by in the upper right corner of the display, press q p to select the call you want to answer. On the incoming call screen, you can also press: •...

  • Page 28: Forwarding Calls

    Conference phone operation From the On hold screen, you can press: • t and u to see the different softkeys available. • to end the call. • to dial a new call. • Resume to take the call off hold. •...
  • Page 29 Conference phone operation 3. Press . Your phone returns to idle mode if you have no other active Forward calls. To forward a call using the directory or call history: 1. With an incoming call ringing, press Forward . The phone stops ringing and the Forward to screen appears.

  • Page 30: Transferring Calls

    Conference phone operation Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a Supervised transfer (also called an Attended transfer). However, the transfer recipient does not have to talk to you before receiving the transferred call.
  • Page 31 Conference phone operation To transfer a call (Blind transfer): Transfer 1. During a call, press . The call is automatically put on hold and the transfer setup screen appears. Blind 2. Press 3. Dial the number to which you want to transfer the call. -OR- To select a number from the Directory or Call History, follow steps 2 to 8 on pagepage 18, and then continue to step 4 below.

  • Page 32: Making A Conference Call

    Conference phone operation Making a conference call You can hold a conference call between yourself and two other callers. Conf 1. During a call, press . The call is automatically put on hold and the conference setup screen appears. 7795 Dial 2.

  • Page 33: Setting Up A Network Conference

    Conference phone operation Ending a conference call Press one of the following soft keys: • to hang up on both calls. • to put both calls on hold. The screen shows information for the second Split call. You will remain on the second call and your first call is put on hold. •...

  • Page 34: Redialing

    Conference phone operation 3. On the Features menu, press q to highlight Message, and then press The Message menu appears. 4. On the Message menu, highlight the desired line and then press Redialing Redial 1. From the idle screen, press .

  • Page 35: Locating Wireless Microphones

    Conference phone operation Locating wireless microphones This feature helps you find any misplaced wireless mics within the range of the base unit. to open the Status menu directly, or highlight STATUS and 1. Press , press select by pressing 2. With the Status menu on the display, press to open the Wireless microphone GH I menu directly, or press q to scroll down and highlight Wireless microphone, then...

  • Page 36: Making And Receiving Calls On Cell Phone

    You may need to press t or u to put the soft keys onscreen. Answering calls to the cell phone When a cell phone is connected to the C520, incoming calls to the cell phone can be answered on the C520.

  • Page 37: Transferring Bluetooth Calls From The C520 To Your Cell Phone

    21 . Playing audio with a Bluetooth-connected call phone When a cell phone is connected to the C520, any audio from the cell phone is routed through the C520 and connected expansion speakerphone(s). This enables you to play music, podcasts, audio from videos, and Internet-streaming media over the speakerphone.

  • Page 38: Using A Bluetooth Headset

    You can use a DECT headset for both SIP account calls and cell phone calls. To route audio to a BT headset, a SIP call must be established first at the C520. You can then route the SIP call using the...

  • Page 39: Phone Features

    Phone Features Using the Features menu On the Features menu, you can manage incoming calls, Bluetooth devices, use the directory, access your messages, view the call history, and manage your speed dial numbers. Accessing the Features menu: . The Main Menu appears. 1.

  • Page 40: Using The Call Menu

    Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting Description page 1. Do Not Disturb You can set Do Not Disturb (DND) for each line assigned to your phone.
  • Page 41 Phone Features The Call menu appears. Setting Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.
  • Page 42 Phone Features 7. Press q. 8. Enter the number to which you would like to forward calls. 9. (If you selected Call forward no ans earlier) Press q. 10. (If you selected Call forward no ans earlier) Press t or u to set the No answer delay between 1 to 10 rings.
  • Page 43 Phone Features Enabling missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press The Missed call alert menu appears. 3. Press t or u to turn missed call alerts on (Yes) or off (No). 4.

  • Page 44: Using The Bluetooth Menu

    Phone Features Using the Bluetooth menu On the Bluetooth menu, you can manage Bluetooth devices used with the C520. The settings available on the Bluetooth menu include: Setting See page… Description 1. Device list View your registered devices, connect to a paired device, or delete or rename a paired device.
  • Page 45 Discon’ct Note: The C520 can use only the first two Bluetooth devices on the Device list for calls (as shown by the Device 1 and Device 2 soft keys on the Idle screen. See "Idle screen" on page 11 for information about the Idle screen). For example,...

  • Page 46: Changing The C520 Pin

    Note: Once you have added a device, the device stays paired with the C520. Even when your Bluetooth device is taken away or turned off, the C520 will reconnect to the device when it is again within range and turned on with Bluetooth enabled.

  • Page 47: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other.
  • Page 48 Phone Features Calling a contact: 1. Press p or qor Search (see "Searching directory entries" on page 38) to select the directory entry. 2. To view other numbers for the entry, press Type 3. When the desired number appears, press Dial Note: If you view a directory entry when the phone is in dial mode, press Dial...
  • Page 49 Phone Features • After completing a line, press q to move to the next line. • Press t or u to select the ringtone or dial line. 4. Press Save Searching directory entries 1. From the Local or Blacklist directory, press t or u until the Search soft key appears.

  • Page 50: Call History

    Phone Features Call history The call history provides available name and number information for the last 200 incoming and outgoing calls. The newest entries replace the oldest. You can view call history information for: • All calls—all categories of calls •...
  • Page 51 Phone Features The following soft keys are available when viewing a call history entry: Delete • - Deletes the entry Dial • - Dials the entry Edit dial • - Displays the predial screen so you can edit the number before dialing Save •...

  • Page 52: Speed Dial

    Phone Features 4. Press to save the entry. Save Deleting a single call history entry: While viewing the desired entry, press Delete Deleting multiple call history entries 1. While viewing the list of call history folders, press q to highlight the folder for which you would like to delete all entries: All calls, Missed calls, Received calls, or Dialed calls.

  • Page 53: Sending A Multicast Page

    Phone Features Use the dial pad keys to enter the name and number. • Press to switch between entering numbers, lower-case letters, and upper-case letters. • When you start entering characters, the soft key changes to Cancel . Press to delete incorrect characters. Backspc Backspc •...

  • Page 54: Configuring The Phone

    Configuring the Phone Configuring the phone You can configure the phone using one of two methods: 1. The User settings menu on the phone 2. The Web UI which you access using your Internet browser. This section describes the user settings menu. For information about the WebUI, see page 53.

  • Page 55: Preferences

    Configuring the Phone Preferences Use the Preferences menu to set the language and the date and time formats, and to restart the phone. 1. From the User settings menu, open the Preferences submenu by pressing The Preferences menu appears. 2. Press the number key 1 - 3 on the keypad to open each respective submenu. Alternatively, press q, if necessary, to highlight 1 Language and then press Setting the language 1.
  • Page 56 Note: If the NTP server is disabled, you must manually set the time and date. This setting is valid only if the system administrator has already configured the Network Time settings. For more information, see the C520 Administrator and Provisioning Manual.

  • Page 57: Restarting The Phone

    Configuring the Phone Restarting the phone From the Preferences menu, open the Restart phone submenu by pressing D E F Alternatively, press q or p to highlight 3 Restart phone and then press The Restart phone screen appears. • To restart the phone, press •...

  • Page 58: Audio

    Configuring the Phone Setting the "backlight off" timeout: This setting determines after how many seconds the backlight will revert to the idle setting when there has been no activity on the phone for the specified time. The default is 30 seconds. 1.

  • Page 59: Registering Wireless Microphones

    3. Press Save Registering wireless microphones The wireless microphones delivered with the C520 are preregistered. If you do need to register a wireless microphone (e.g., if you have purchased a C520 Replacement Microphone), it must be registered to the phone.

  • Page 60: Deregistering Wireless Microphones

    Registering an optional cordless headset You can register one cordless headset to a C520. When the conference phone has a cordless accessory, the conference phone and headset are all part of the same extension, and only one device can be used at a time.

  • Page 61: Deregistering A Cordless Headset

    Cordless headsets can also be deregistered using the headset. You can use this method when you cannot use the deskset for standard deregistration. The C520 may be out of range or may have been removed from the system. Check your headset manual for deregistration instructions applicable to your model.

  • Page 62: Registering Wireless C52-Sp Speakerphones

    Configuring the Phone Registering wireless C52-SP speakerphones For large meeting rooms, you can extend the range of the C520 with up to three wireless DECT Snom C52-SP Speakerphones. You can use the speakerphone to answer and end calls and mute the audio on the entire system (i.e., the conference phone and all connected devices like speakerphones and wireless microphones).

  • Page 63: Deregistering C52-Sp Speakerphone(S)

    "Registering wireless C52-SP speakerphones" on page 51. For complete operating instructions, see the C52-SP User Manual. Deregistering C52-SP Speakerphone(s) 1. On the C520 Conference Phone, press 2. In the Main Menu, press OR highlight 3 User settings and then press D E F 3.

  • Page 64: Webui

    WebUI Using the Web User Interface (WebUI) Use an Internet Web browser to access the Web User Interface (WebUI) of the conference phone. After you log on to the WebUI, you can configure the following features: • Call Settings (See page 55) •...

  • Page 65: Status

    WebUI You can change the password after you have logged in. The factory defaults are: User mode Admin mode Name user admin Password user admin 7. Click Log In. The Web UI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the Web UI to see the page for that setting.

  • Page 66: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.
  • Page 67 WebUI Call Settings (continued) Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another call Busy on that account.

  • Page 68: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...

  • Page 69: Program Dial Soft Keys

    WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold reminder n/a — Select Enabled Reminder Tone tone. to enable Tone Interval (secs) Sets the interval for the call hold reminder 10–300 30 seconds tone.

  • Page 70: Speed Dial

    WebUI To enter program dial soft keys: 1. Enter the Program Dial key label. Labels that exceed the width of the soft key will end with ... when they appear on the phone. 2. Enter a value that the Program Dial key will dial. 3.

  • Page 71: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local Directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file.
  • Page 72 WebUI Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.
  • Page 73 WebUI Directory (continued) Editing a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Importing Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries.

  • Page 74: Blacklist (Deny List)

    WebUI Blacklist (Deny List) You can manage the blacklist of blocked numbers on the WebUI. Calls from blocked numbers will not ring your phone, or be recorded in your call history. The procedures for adding, deleting and editing entries are the same as for the Directory. See "Directory"...

  • Page 75: Appendix

    To reduce the risk of fire or injury, read and follow these instructions: • Use only the batteries provided or equivalent. To order a replacement, visit our website at www.snom.com. • Do not dispose of the batteries in a fire. Check with local waste management codes for special disposal instructions.

  • Page 76: Troubleshooting

    Troubleshooting If you have difficulty with your conference phone, please try the suggestions below. Finding the firmware version As part of troubleshooting, you may need to provide the firmware version of the conference phone. 1. When the phone is idle, press OR press q to highlight 2 Status and then 2.
  • Page 77 5. Establish a call on the phone. The LED on the wireless microphone should turn green within 2 seconds. If that still does not work, the microphone might have lost its connection to the C520. Try deregistering both wireless microphones and registering them anew.
  • Page 78 Troubleshooting 5. From the Wireless microphone menu, press Deregister and confirm by AB C pressing "Yes". If successful, the display will say "Wireless microphones are deregistered". Their LEDs will flash red and green alternatingly. 6. Press Register to register the first microphone. The display will say "Registering..".
  • Page 79 Troubleshooting Status Indicator on the wireless microphone flashes orange. The wireless microphone has low battery. • Place the microphone onto the charging cradle for recharging. For optimal battery life performances: • Charge the wireless microphones for up to 8 hours before the first time of use. •...

  • Page 80: Maintenance

    Maintenance Taking care of the conference phone Your conference phone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the wireless mic down gently. Save the original packing materials to protect the conference phone if you ever need to ship it. Avoid water The conference phone can be damaged if it gets wet.

  • Page 81: California Energy Commission Battery Charging Testing Instructions

    California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

  • Page 82: Technical Specifications

    Technical specifications Frequency Crystal controlled PLL synthesizer control Transmit Wireless microphone: 1921.536 – 1928.448 MHz frequency Conference phone: 1921.536 – 1928.448 MHz Channels Optimal and Optimal distance between the base unit/wireless mic and the minimum participant: 2 feet (60 cm) distances Minimum distance between each wireless mic: 1 foot (30 cm) Power...
  • Page 83 VTECH COMMUNICATIONS, INC. Tigard, Oregon 97223, USA. Specifications are subject to change without notice. Copyright © 2022 Snom Technology GmbH. All rights reserved. v2022004 Version 4, 04/22...

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