Table of Contents
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Helpful Hints
Scanner does not turn on.
•
Check if the POWER button is pressed on.
•
Check if Wireless Scanner is charged.
Scanner cannot connect to a mobile device or computer.
•
Check if the Wi-Fi signal strength is sufficient. Try moving closer to the Wi-Fi router or base station.
•
Make sure the Wi-Fi LED indicator of Wireless Scanner is flashing blue.
•
Check that the network settings on your device is matched to Wireless Scanner.
•
Check if Wireless Scanner is being used by another user, please wait and try again later.
No output from Scanner.
•
Check if the Wi-Fi connection is disconnected. Re-connect it and try again.
•
Check if connection and/or communication errors occurred while scanning. Restart your Scanner and re-connect it.
•
Reset Wireless Scanner, then turn power back on and try again.
Scanner behaves abnormally
•
Place a pin into the RESET pin-hole located on the back of the Scanner to shutdown system, then restart the
Scanner.
Cannot save scan results to a mobile device or computer.
•
Check if the storage memory of the device or computer is full.
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Check if Wireless Scanner and the mobile device has a low power. Charge them to a full power capacity.
Scan result is poor.
•
Calibrate and clean Wireless Scanner when the scan result is poor.
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Do not use the Photo Sleeve when the photo is laminated.
Cannot feed the paper.
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Make sure the photo/document is gripped and slightly pulled into the feed slot prior to scanning.
•
Remove the photo/document from the feed slot and insert it again.
•
Check if the paper thickness is exceeded the limit. Acceptable paper thickness is 0.08mm ~ 0.6mm.
•
Do not scan more than one page at a time; otherwise the extra pages may not feed properly.
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