Helpful Hints; Troubleshooting - Mustek S400W iScan Air User Manual

Helpful Hints

Scanner does not turn on.
Check if the POWER button is pressed on.
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Check if Scanner's battery has drained and no power is available.
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Scanner cannot connect to your device.
Try moving Scanner closer to your device. The effective wireless transmission range is 60~100 feet (18~30m) unobstructed.
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Make sure the LED indicator of the Scanner is flashing blue.
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Check that the network name on your device is matched to the Scanner. (See p.9)
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Check if the Scanner is being used by another user, please wait and try again later.
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Disable the Internet sharing on your device when it is already on, then connect to the scanner again.
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No output from Scanner.
Check if connection and/or communication errors occurred while scanning. Restart your Scanner and try again.
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Scanner behaves abnormally.
Please shutdown the Scanner by placing a pin into the RESET pin-hole located on the back of the Scanner, and gently push until the
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Scanner performs a system shutdown.
Cannot save scan results to your device.
Check if the storage memory of your device is full.
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Check if the Scanner and the mobile device have a low power. Charge them to a full power capacity.
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On the Apple device, a message 'iScan Air Would Like to Access Your Photos' appears after pressing SAVE button.
This is a privacy settings requested by your device. Press 'OK' button in order to save images to your device. If you select 'Don't Allow', no
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image will be saved, and you will get an error message for the next scan. Follow on-screen instructions to solve the problem: select Settings >
Privacy > Photos > iScan Air > "ON".
Scan result is poor.
Please clean the Scanner's rollers and lens. If image quality is not improved, then please perform calibration procedures.
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Do not use the Photo Sleeve when the photo is laminated.
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Cannot feed the paper.
Remove the photo/document from the feed slot and insert it again.
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Check if the paper thickness is exceeded the limit. Acceptable scan thickness is 0.08~0.6mm(with supplied Photo Sleeve).
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Do not scan more than one page at a time; otherwise the extra pages may not feed properly.
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